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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Had a very poor experience last time so much so we bought another car elsewhere as well as ove for our daughter elsewhere. Our hService Advisor Andrew made sure we received A#1 service and customer service.
Business response:
Pajeb, We are very sorry to hear that you didn't have the best possible experience previously. We are, however, very happy to hear that Andrew was able to give you such good customer service during your last visit to Chapman BMW Chandler. We hope that we were able to earn back your trust and look forward to working with you again in the future. -Shane O'Hanrahan | General Manager
My car is a lemon. They cannot fix it. They have tried 6 times on two separate issues. The car is just over 2 years old. Today they gave me my car back after 4 days in filthy condition without even checking the things I brought it in for. And apparently there is no good gas in Az. I always put premium. And I go to the gas stations they insisted on. Funny how much previous car had no problems.
Business response:
Good afternoon, Deb. My name is Jim Misner, General Sales Manager here at Chapman BMW. I truly apologize for the experience you have had. I would like to help out if you would please contact me directly at 480-344-4220 or email at jimmisner@chapmanchoice.com. Jim Misner General Sales Manager Chapman BMW Chandler 480-344-4269
The service department here does not really care about informing the customers on what they did. I was told that they put a new battery in but could not find any information logged in the car. There was no documentation of the battery level, no details of the testing that was performed and no results were given to me. David Pence came across very disinterested and I was made to feel like I was a nuisance to him. He called and said I needed a new battery and came across over the phone as very annoyed when I asked a question. ... read more
Business response:
Mac, I am very sorry to hear this was your experience at our dealership, during our conversation i shared with you that we intentionally save the settings prior to the replacement of a battery. This is our way of making the repair as seamless as possible and as convenient as possible for our customers. I also took from our conversation that there are no ongoing issues and that is always our goal after any repair. Please feel free to contact me directly with any other issues or questions, I would be glad to answer any questio... read more
I told the Service Writer I took the under carriage cover off my vehicle and put in the trunk for the Technician to replace as a part of the service. I received my car back with the part still in the trunk. The technician didn't replace it, nor did the technician make a note that the undercarriage cover was missing and needed to be replaced.
After waiting over a day to get my car back from a routine 50,000 check up, I called (since they didn't call me) to check on the status. I was told that my car was ready. When they bring my car out to me, the sales person steps out of the car and says, "do you know that your Service Light is on? Was it that way when you brought it in?" Really?!? First, the sales person is unapologetic for their horrendous service. Second, he is handing me back my car with the Service Light indicator on, after I was told that it was ready. I ... read more
Business response:
Rosa, Thanks for your patience and my apologies for the miscommunication on the repairs to your vehicle this weekend. As we discussed, we were able to locate the cause of the engine warning light and Chaoman BMW is taking care of the Charges associated with the additional repairs. Thank you for reaching out and giving us the opportunity to address the issues at hand. Garrett
My vehicle was part of the large recall of Passenger and Drivers side airbags. I have called for well over 2 years hoping to get this Recall corrected with no luck. i was always told that the parts were not available. I know that this was a large recall and the individual service centers were not to blame, so this is not necessarily a criticism of them. However, I left my name on a callback list every time I would call in for an update on parts availablity. I was suppose to get a call when parts were available. I am sure tha... read more
Business response:
Mr. Woodbury, We are sorry to hear that was your perception of the completion of the two service actions/recalls. The service actions appear to have been completed as needed however there are additional issues that are not contained within them. As you are likely already aware; recalls and service actions come with a list of very specific parts and procedures that are applied once they are presented to the dealer. Any work above or beyond that, even as simple as bulb replacements or resetting of the SRS systems, is a service... read more
I have been a customer of Chapman BMW for quite sometime. Recently, I had decided to go to another BMW service dealership because of the proximity in Scottsdale. I will never do that again. Your Service person does not go over anything at all with you. They may say hi and wave. At Chapman, he (Jacob) comes out and greets me. Discusses my issues with me again. Says, lets write it up and get you a loaner so you can get back to work. Asks if I want water or anything. As I had to wait a minute for him to get the loaner for me, a... read more
Business response:
Dear Elena, Thank you for the kind words about Jacob and Tony. They are both great assets and team members that know how to treat our customers the Chapman way. We are very grateful to have them. We look forward to taking care of you and your Ultimate Driving Machine for many years to come. Mathew W Dresp General Manager
Vincent made excuses he was too busy too call and update us on the problem with our car. Had the wrong email so a copy of the repairs were sent to the wrong address. We were contacts by a sales rep Tim about our car. Would not buy or recommend them to anyone. Asked for service manager to call and still await his call.
Business response:
Dear Ms. Castillo, Sorry for the communication issue. We assumed that since you talked with Tim both on Saturday and on Monday about the diagnosis that you were aware of what was necessary. Again our apologies! Mathew W Dresp General Manager
Took my 750 in for service and was treated terrible. My car was there 2 days longer than promised. I was given a loner and that experience was terrible. We did a walk around when I took the car. I drove the car home and parked in my garage. When the loner was returned I was charged for dent repair. Microscopic and so slight it could barely be detected. The attitude was terrible and would never reccomend Chapmen.
Business response:
Mr. Barker, I apologize you feel your experience with Chapman was not up to par I would like to share our point of view for your consideration. You brought your car into service in the afternoon of June 22nd. We preceded to diagnose the problem the following morning and called your extended warranty company as it was not a BMW warranty. The warranty company got back to us on Friday afternoon with an approval. We started the repairs on Monday and finished them on Tuesday as it was a repair that took over 13 hours and you pick... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.