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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
"Do not buy the gap insurance they sell because you will..." Do not buy the gap insurance they sell because you will never get it refunded. Now I am out around $400 that I'll never see. I've just given up trying and now am resigned to the fact that they pretty much stole it. Instead of buying gap from this dealership, see if your car insurance offers this type of coverage instead.
"Do not buy the gap insurance they sell because you will..." Do not buy the gap insurance they sell because you will never get it refunded. Now I am out around $400 that I'll never see. I've just given up trying and now am resigned to the fact that they pretty much stole it. Instead of buying gap from this dealership, see if your car insurance offers this type of coverage instead. This way, you're likelier to avoid this type of theft.
"Owned BMW years ago and decided to try once again and now..." Owned BMW years ago and decided to try once again and now I remember why I decided to go elsewhere. Paid for 5 year service and requested oil service early because of long extended road trip scheduled. Also has been running rough when first starts at anytime. Service said I would have to pay for service because early, no consideration for my personal needs! They also said that 5 series is normal to run rough when first start! I say BS. Service department then and... read more
Business response:
Is it possible to have money refunded for extended service that was paid up front?
"Horrible experience with this dealership!A priced car..." Horrible experience with this dealership! A priced car online and dealership wanted $2000 dollars on fees to compensate foe the price they were lately wanting to seek the vehicle. I started negotiating with them and manage to have the manager drop $500 from the absurd $2000 dealers fees from the initial quote. Working directly until yesterday, wasting my time and effort This morning gave the ok to purchase and the dealership just to save $500 decided to sell the car ... read more
"Horrible experience with this dealership!A priced car..." Horrible experience with this dealership! A priced car online and dealership wanted $2000 dollars on fees to compensate foe the price they were lately wanting to seek the vehicle. I started negotiating with them and manage to have the manager drop $500 from the absurd $2000 dealers fees from the initial quote. Working directly until yesterday, wasting my time and effort This morning gave the ok to purchase and the dealership just to save $500 decided to sell the car ... read more
Business response:
Orlando, Thank you for giving us the opportunity to earn your business. We at Chapman BMW strive to offer the best client experience possible. We are sure you have found that shopping out of state can be different than shopping at your local dealer. We have also found that different states have different business models and the one we presented to you is very common here in Arizona. The competition has gotten so fierce that we do have to charge fees etc. and our clients tend to understand the business model we present. As fa... read more
"Very unprofessional and not trustworthy. In trying to..." Very unprofessional and not trustworthy. In trying to purchase a $96K used vehicle, I got a run around and lied to. First lie was that they would match the competitor price for the trade in. After supplying the trade in offer, they came back and stated they could not meet it. Adam, the sales person, sent me their best offer with the trade in with the VTR and window tint taken off. We were still $2K different, so I decided to hold off on the purchase. Then couple of w... read more
"I have purchased around 10 cars in the past in different..." I have purchased around 10 cars in the past in different dealerships and I have never had an experience like today. Andre, the sales person was very attentive and responsive, my problem was with the finance department. The person I dealt with in Finance was extremely unprofessional and inappropriate. I understand the pressure tactics to try to add the maintenance plan and all the other extra items to the purchase, but you have to do it without crossing the line. I... read more
Business response:
We apologize for your negative experience. We’d like to learn more about your specific situation. Please contact me so we can discuss further. Shane O’ Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
"I had a PrePurchase Inspection done and they told me it..." I had a PrePurchase Inspection done and they told me it was in excellent condtion. Well it is not. Battery keeps going dead, lots of battery acid under the battery, rust and a lot more things. I am very disappointed in their thoroughness. I depended on them to let me know the car was OK to purchase since I am out of state.
Business response:
Georgie, We first would like to thank you for this review as it will help us improve our process. We apologize for this experience and would like to ask if you could kindly reach out to us. We would like to know more from you about the details of this and see if we can be of assistance to you. Once again thank you and we look forward to hearing from you soon. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
"Back story... In 2017 I purchased a 2017 540i but got..." Back story... In 2017 I purchased a 2017 540i but got horrible service from the service depart . For 3 yes I said I had a coolant problem and after 3 yrs they find a coolant problem. The mechanics are not good and whole front line service depart. Are horrible. So now I wonder if they are even fixing my issues. My thoughts were right I got an oil change and 30days later my oil light came on saying “I need a quart of oil”. Walmart mechanics can do a better job of chang... read more
Business response:
Tony, Sorry, you feel that way. In pulling your file the only record of a coolant light being on was your most recent visit on 10/29/20. We subsequently diagnosed a leaking expansion reservoir. Unfortunately, you are out of factory warranty and declined to fix it. To let you know we value you as a customer and try and make it more palatable we offered to pay half. The offer still stands and I am sorry about the leak. Hopefully, you will take us up on it and we will get your BMW back to tip-top shape. I can arrange everything... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.