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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Beware when buying used here, dealership will misrepresent their vehicles in order to sell them. I purchased a CPO M3, which I was told was under factory warranty, only to find out later that the warranty had expired before I purchased the car. Make sure you check the facts, truth is stretched here.
Business response:
Dear Montgomb; Your vehicle had a factory warranty good until October 2014, and has certified coverage until October 2016. We have all our customers sign a certified statement that shows the in-service date as well as the expiration date of the warranty. Also the original in-service date is printed on our buyers order, as well as the CarFAX, which also lists how much of the warranty is left on the vehicle. Both items were discussed with you, and your signature on that part of the paperwork indicates you understood how much o... read more
My service advisor was extremely professional and very thorough as usual. I brought my BMW 2008 750 Li in for a battery check. After it was determined that it would be better for me to get a new battery installed. I did elect to have a new battery installed, at a total cost of $500.00. This included the check, $145.00 rolled into the total cost of the new battery and having my battery registered (to insure that all systems were set to the new battery. To me this total price seemed excessive! I was advised that I could get a ... read more
I tried putting in coolant in my BMW, manual showed a picture indicating the coolant reservoir. Turned out the manual was wrong! It was the power steering reservoir instead! They said the manual while being correct for my model, that it was a generic manual and may or may not reflect my car! There was no alternative picture to show variances amongst models, yet they said it was my fault for following the manual ! Accused me of being irresponsible and that I shouldn't have opened the hood of my own car! The arrogance and the ... read more
I can't say anything bad about the Dealership itself, nor any of the other people working there, just the salesperson that I had. He was the rudest, most self absorbed, inconsiderate liar of a salesman I have ever met. He would be the reason I would never have anything to do with Chapman BMW ever again.
Business response:
Hello Ms. Fowler, My name is Brian Lee and I am the Sales Manager here at Chapman BMW in Chandler. I do want to take this time to greatly apologize for your experience at our dealership. Even though I do not know exactly what happened, I am hoping you will tell me the story. I assure you this is not how we would like to conduct our business operations. We are a great dealership with a history of phenomenal customer service, and I would love the opportunity to speak with you personally and assist you with anything you need. T... read more
What a big mistake I made in believing that Champan BMW's service department could do a better job than an ordinary glass replacement company when it came to replacing the windshield on my almost brand new 2014 535i. For the privilege of paying a grand total of $1,949.65, I got a dirty car back with scratches and a poorly installed windshield. In their opinion, the job was 99.9% correct. What a joke! If you want to go somewhere you can pay a premium for poor service, not even an apology by the way, then this is the place for... read more
Previous experiences were wonderful; however, I was a little disappointed with my overall experience on 2014, July 10-12. I inquired about having my wife's car detailed. I received a call back from my normal service representative. He seemed disturbed and stressed. Based on previous experience, I figured this was just an anomaly. I received a phone call from BMW stating that my car needed service. I asked if I could just drop the car off early on Thursday. The receptionist told me to just stop by anytime after 1230. I was ab... read more
Kris Mason was waiting for me when I arrived for my 7:00am appointment for annual service. I spent literally 2 minutes getting out of the car and getting a cup of coffee. By the time my coffee was in need of a refill my car was done. Unbelievable service!! I had also purchased an iPhone adapter but it turned out to be the incorrect version. Kris checked into the correct part and it will not be available until Feb 1. He pre-ordered it for me. Next stop they will put it in. Great bunch of folks at Chapmans!!!!
Dealership is awesome. Lots of option and good inventory but horrible customer service and service department. I bought a one year old Lexus that was horribly cleaned despite my two repeated visits. Car remained dirty and polish left all over the curves, on rubber by door sills and bumpers. Windows remained dirty. On my complaint never got a call back from used car manager despite my email and VM I left. I can't recommend the dealership to my friends but I will still come due to good dealer inventory and good competitive pri... read more
My goal has always been to own a BMW, and I'm very proud to say that I now own a 530I. For my birthday on Saturday the 23rd of November, my wonderful husband ordered parts from your parts dept.3 weeks earlier and paid in advance to have them ready for my birthday at 9am to be installed. We pulled up in your service dept. and waited for someone to help us, well that didn't happened so we had to find someone, we spoke to a young man that stated that he would get his supervisor or manager, not sure which but a few min later a g... read more
Business response:
Thank you for allowing us to review the service in question and apologize for the way your service was handled. As discussed during our phone call, we will work on our service process to avoid this happening in the future. Sincerely, Garrett O'Dell Chapman BMW Service Director
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.