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BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
"**** Warning****Beware****Stop****Do not buy anything..." **** Warning****Beware****Stop****Do not buy anything from this horrific dealer, they are very good at lying, they even lie in CarFax. This car dealer is the Death Valley for unsuspecting customers whose souls are too naive for these sophisticated wolves. So you think you know every thing before you meet them ? you're wrong, these crooks cheated hundreds of people every day, tens of thousand victims every month....they are good at it, you are no match for them, you w... read more
Business response:
We first would like to thank you for this review as it will help us improve our process. We apologize for this experience and would like to ask if you could kindly reach out to us. We would like to know more from you the details of this and see if we can be of assistance to you. Once again thank you and we look forward to hearing from you soon. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
"Called for a Ford, They wanted me to finance a BMW" I emailed about a Ford Mustang that was for sale. I emailed the sales rep about what the best price they would be willing to go down. The gentlemen said it was the final no hassle price. However I kept on receiving emails stating "thanks for your interst in the BMW, lets talk finance. WHy dont you come down and drive a BMW and lets find the right "ultimate driving machine for you". In other words...the salesmen NEVER tried to call to understand my needs. Its a simple "qual... read more
Business response:
We are so sorry to hear of the recent experience. We honestly strive to provide all of our customer's exceptional customer service in person and online as well. We would love to have an opportunity to make the right of this situation and research more of the concerns you had. Please reach out to us directly for us to further understand what happened as it helps to grow as a dealership. Shane O’Hanrahan General Manager Chapman BMW Chandler 480-344-4202
"Chapman BMW Chandler sold me a 2015 i3 that had been in a..." Chapman BMW Chandler sold me a 2015 i3 that had been in a front end collision and did not provide me with any accident information at the time of the purchase. I was told this car had a clean carfax. No place in my paper work was I informed about this car being involved in an accident I also think it is wrong to have any used car customers sign a waver saying you will not sue the dealer after the purchase for any reason. I will not do business with this BMW locat... read more
Business response:
Don, I’m sorry you feel that way. Just because a car has had an accident doesn’t make it a bad car, we sell many cars with prior damage (as long as they pass our safety check) and disclose them to our guests. It’s our policy to provide every Used Car Buyer with a copy of the Carfax (and they sign them at the time of purchase). Sometimes we miss them, but I would love to check and see if we have one in your deal file. We looked up all the 2015 i3’s and haven’t found a deal with the name “Don” in the last 2 years. Our waiver y... read more
"Attempted to shop through email with John Wayne. The only..." Attempted to shop through email with John Wayne. The only offer I was given was $500 off MSRP, they marked up the money factor and pocketed the dealer incentive. I get it, it’s sales, so I let him know $500 off full sticker is just ridiculous and also pointed out I could tell they were marking up the money factor. I was ignored at this point and then received a follow up from John Wayne asking how he could help. Huh? I explained I was waiting on a deal I couldn’t... read more
"Bait and Switch?" Brought in to two different Chapman dealerships under premise car available. Not there. Supposedly car sold days ago yet its still listed on website. Chapman needs to ensure car available before customers drive all around town to see it. Disappointed.
Business response:
We first would like to thank you for this review as it will help us improve our process. We apologize for this experience and would like to ask if you could kindly reach out to us. We would like to know more from you the details of this and see if we can be of assistance to you. Once again thank you and we look forward to hearing from you soon. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202
"I went in for a recall that my BWM had . Nothing Else was..." I went in for a recall that my BWM had . Nothing Else was suppose to be done, when I went to pick up my car, on my way home my car turned off on me and was left stranded. I called BMW to advise them nothing was wrong with my car starting before I took it in, they advised me they didn’t do anything just the recall and they can’t do anything about it.
Business response:
Ashley, Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler, we would like to apologize that your visit was anything less than five stars. We strive to provide quality customer service to all our clients and to make sure you leave feeling as though all your questions and concerns were answered. Please contact me directly at 480-344-4202 so we can speak in more detail about your experience and understand where the miscommunication took place. Shane O’Hanrahan- General Manager Chap... read more
"Worst Car Dealership Experience of my life" I wish you could rate somewhere with 0 stars. I have done my fair share of car buying and I cannot express enough how awful this experience was. I went to Chapman with my truck to trade in for a 2014 X1. Prior to going I did all my homework. I knew how much the car was worth and how much my truck was worth. I brought with me all the paperwork showing the truck was up to date on all services, Brand new breaks, All engine repairs, and things of that nature. When Ron came back with m... read more
Business response:
Alexandros, I am sorry about your experience with the dealership, thank you for bringing it to our attention. We use many sources to derive at the value of a vehicle and are not usually as far off as your particular instance. That said, I know management reached out to you after this review and you said you had a better offer than what we gave you. I was under the impression you were coming back? Either way, I will stand by our management team's commitment that if you can get any offer in writing from a current dealer we wil... read more
"High Interest Rates" i was overseas and my wife bought a BMW 328i with these guys and she got charged 10% interest rate and my wife honestly didn't had any knowledge of all this, they took an advantage of this, after few months when i got back i got to know this and contacted her bank they said its too much and right away gave me an interest rate of 3%, so be careful with these guys here at chandler, i would suggest better get approved by your bank, never trust these guys. Good Luck.
Business response:
I apologize you feel that way about your experience with us at Chapman BMW Chandler. We do our best to secure the best interest rates for all of our customers. Every customer has the right to accept what we can offer or acquire their own financing. All interest rates along with any and all other information about a transaction is done with full transparency. We make sure all clients are aware of the details of their purchase and we acquire their signatures for verification of their knowledge. Any other questions or concerns,... read more
I was disappointed to learn that the policy regarding loaner vehicles had changed. When I purchased my 2017 vehicle, I specifically asked and was assured that loaner cars would be available whenever you brought your car in for any type of service. We are a one-car family. Our prior dealership offered such that service. And if I had been told differently I would have considered other options. After only a year, the policy has changed and loaners are no longer available for warranty work.
Business response:
sherman - Thank you for your review. We always do our best to ensure we work as efficiently as possible and that you are as comfortable as possible during the time of your service. Services that take 1 hour or less, we would ask that the client wait for the service to be completed. If the service is not completely done in an hour, we will give you the service for free. We also want you to know what we are always willing to work with you and if a loaner car is needed and one is available, we will be more than happy to arrange... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.