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BMW
- Automotive
- Bel Air, MD
About this business
Location details
716 Belair Rd., Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The staff was knowledgeable and friendly. They solved my problem and kept me informed throughout the process. They provided transportation from and to the dealership,
I was pleased by the service I received when I took my vehicle to the dealership in Belair. Steven kept me well informed about how my repairs were going and I appreciated that.
Business response:
Hi Happy, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
On 26 July 2019 I brought my 2014 BMW 335i (manual transmission) to BMW of Bel Air (dealership) due to a Check Engine Light (CEL) and Drivetrain Malfunction warning on the display. The vehicle was driving poorly with something clearly wrong. The dealer’s technician discovered the air charge pipe was broken at the top where it connects to the throttle body. This is a common occurrence with BMW using a thin plastic charge pipe. To avoid a repeat failure of a poorly designed OEM part I purchased an Evolution Racewerks charge pi... read more
Business response:
Hi, we appreciate you taking the time to respond. The staff at BMW of Bel Air take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (667) 770-6776 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
I have consistently received great service at this dealership. Both the sales and service departments are well run and highly recommended.
Business response:
Hello Dschneid, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Bel Air. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
I have two cars regularly serviced at BMW of Bel Air. On every occasion the service has been easy to schedule, performed as expected and clearly explained. I comfortably recommend this dealership and its very personable employees.
Business response:
Hi Scott, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Compared to other BMW dealers this location is lacking in customer service and amenities. Dealer charged me $810.00 for five hours labor but car was ready in 1.5 hours. They said that a tire rotation was done but I know for a fact it wasn't. Tried to get my wife to pay $247 to install a cabin air filter. I honestly feel dealer took advantage and overcharged for service. I will not be returning and would not recommend.
Business response:
Hi, we appreciate you taking the time to respond. The staff at BMW of Bel Air take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 770-6776. We hope to hear from you.
Of all the cards I've owned, this is the first time I received a video summary of the service performed. It was insightful and reassuring.
"I am late on this report and it is my fault for the delay..." I am late on this report and it is my fault for the delay but I would never let this dealership touch my 428XIS again - never - 75000 miles garage kept - new tires not torqued on so brake wobble now and charge for rotation to back($50 bucks - ya killin me - really the tires are already off)- broken hood latch cable - (BS) - $750 bucks - Vehicle is garage kept even at work - no rust on it and i was just under the hood for windshield washer replacement - Charging m... read more
Business response:
Hello JP. We're sorry to read about your frustrations and we appreciate you providing us with full details so we can best assist you. We'd like the opportunity to discuss your visit with you. If you could kindly contact Michael Coleman, Director of Operations, he'd be happy to discuss your experience. His email is michael.coleman@priority1autogroup.com. Thank you.
"BMW of bel Air ran extensive diagnostic tests without a..." BMW of bel Air ran extensive diagnostic tests without a fee because of the problem still being under warranty and the car being very close to the expiration of the warrenty
Business response:
Thank you for your kind feedback. We're glad we could assist you with your BMW!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,455 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.