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BMW

4.7

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Location details

985 State Rt 17, Ramsey, NJ, 07446, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.75,083 reviews
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lorizavodsky's profile image
lorizavodsky 
11 years ago

Purchased my service plan through Maria. She made the whole process a breeze! She is so friendly and easy to work with and she thoroughly answered all of our questions!!!! Thanks so much, Maria! 

Business response:

I'm glad to hear that you enjoyed working with Maria! She really is wonderful, isn't she? Thank you so much for sharing this wonderful review, and if there is ever anything that we can do to make your BMW experience more enjoyable, please let us know! The Prestige BMW Team (877) 660-4220 customer_service@prestige.com 

BOBC211's profile image
BOBC211 
11 years ago

ON 4/17/14 i went out to start my 2011 328I....to my surprise and dismay the veh had a serious misfire..yesterday it ran great....i called Prestige and spoke to Andrea( i believe that was her name--phone had a bad connection) who gave me the number to have to veh towed in and when i arrive to speak to Mike.....App 2 hours later i arrived at Prestige and spoke to Mike about the issue with the Veh....he looked up my name and i was allready put into the system...which was cool because he knew i was coming and the loaner car i r... read more

Business response:

Thank you for taking the time to share your kind words! I'm so thrilled that we were able to get you and your 328i back on the road quickly after the ignition coil issue. It can be terrifying when your car won't start, and I'm glad that we could help! I'm also glad that you enjoyed working with Mike. He is simply the best of the best! If there is ever anything else that we can do for you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220 customer_service@prestige.com 

plachman's profile image
plachman 
11 years ago

Jeff Cicero was my service center rep in Manhattan NYC over a decade ago. So when he handed me his card, I looked up my contacts on my I-phone and there he was from over a decade ago. There is a reason why I kept his contact. He is the best service representative I had back then and I have him again. Jeff was very thorough. I came prepared with issues. He had already flagged them before I even began going down my list. I knew then that I had the right rep. When he handed me his card at the end and I recognized him in my cont... read more

Business response:

Thank you so much for your kind words. We're so thrilled that you've had such wonderful experiences with Jeff! He's a phenomenal service representative and a wonderful asset to our team. I hope that your relationship with Jeff (and Prestige BMW) continues to be so spectacular! If there's ever anything that we can do for you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220 

ktfarrell17's profile image
ktfarrell17 
11 years ago

One of the best car salesman I have ever worked with. Professional, sincere, knowledgeable, honest, no pressure. If you are buying a BMW, be sure to ask for Frank at Prestige BMW. He's the best! if Frank is not available, ask for Jim Casella, also a great guy and a car salesman you can actually trust. 

Business response:

Thank you for taking time to write this wonderful review! Frank and Jim are both wonderful members of our sales team, and I'm so thrilled that you enjoyed your experience with them. Enjoy your new BMW, and if there is ever anything else that we can do for you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220 

dnegrin's profile image
dnegrin 
11 years ago

I was so impressed with the quality of service I received when leasing and picking up my new car. My sales person, Mike Rossi, was very knowledgeable and worked extremely hard to earn my business by addressing my needs. On my pick up day, I had limited time and Mike went out of his way to make sure everything went smoothly and quickly for me. I really appreciated his extra effort. Also, I had a very pleasant meeting with Clover Mayfield as she was extremely helpful and patient with me to insure I was able to make the right d... read more

Business response:

Thank you so much for your kind words! I'm so happy that Mike and Clover were able to exceed your customer service expectations and we were able to meet all of your needs. They are both such phenomenal assets to our team! Enjoy your new BMW, and if there is ever anything else that we can help you with, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220 

kuw108's profile image
kuw108 
11 years ago

Frank and I only spoke twice. First chat, he LISTENED TO MY NEEDS, period. Second chat, he made it happen and I drove off with a brand new 528 with satisfaction. Frank is a no nonsense advisor that speaks to you with the utmost respect and honesty. There is no doubt that Frank understands his customers and will remember your needs and not his needs. He will work with you to find you what you're looking for and will do his best to make it happen. He didn't not rush my wife and I but instead took his time to explain all the de... read more

Business response:

Thank you for taking the time to share your kind words! I'm so happy that you enjoyed your experience with Frank. He's a phenomenal member of our sales team, and always lives up to our high expectations for customer service. Congratulations on your new 528, and if there is ever anything else that we can help you with, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220 

Slsdesigns's profile image
Slsdesigns 
11 years ago

Maria is the most professional, warm, kind, genuine person that you hope to have met. She is so helpful and makes what seems to be a concern on your part literally disappear. I've been to many service departments and she truly sets this one apart from all of the others. 

Business response:

I'm so happy to hear that you have enjoyed your experiences with Maria! She is truly the best of the best and works tirelessly to help us meet our goal of delivering the best customer service that we possibly can. Thank you for sharing this wonderful review, and if there is ever anything else that we can help you with, please don't hesitate to let us know! The Prestige BMW Team (877) 660-4220 

gpollock's profile image
gpollock 
11 years ago

I had an excellent experience when purchasing my new 428i Convertible from Lori Asserson. She was very professional and knowledgeable when it came to any questions or concerns I had regarding my purchase. She goes the extra mile to make sure everything is handled seamlessly. She on top of your purchase every step of the way, from the time you sign, to the day it makes it to the dock, to the moment it arrives at the dealership. I would definitely recommend Lori as well as the entire Prestige team to my friends and family, the... read more

Business response:

Thank you for taking the time to share your kind words! We're thrilled that you enjoyed your purchasing and delivery experience with Lori. She is a tremendous asset to our team, and we couldn't deliver the exceptional customer service that we do without team members like her. I hope the weather warms up quickly so you can enjoy all the features of your new 428i Convertible! If there is ever any way that we can assist you, please let us know. The Prestige BMW Team (877) 660-4220 

belladella1's profile image
belladella1 
11 years ago

If you're looking for a BMW, go to Prestige and ask to see Lori. She was extremely pleasant, patient and attentive throughout the process and thereafter. Lori kept me informed and followed up to make certain everything was to my full satisfaction. I will recommend Lori to anyone who is interested in a BMW. Steve Grossman, General Manager and Shawn Holmes, Business Manager were instrumental in getting me the best deal available. The transaction was made simple by a collectively awesome team! 

Business response:

I'm so happy to hear that you enjoyed your experience with Lori, Steve, and Shawn! We always try our hardest to deliver the best customer service experience that we can, and I'm happy that we met your expectations. Enjoy your new BMW, and if there's ever anything else that we can do for you, please don't hesitate to ask! The Prestige BMW Team (877) 660-4220 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.7 star rating with 5,083 reviews. 

When is BMW open?

BMW is open now. It will close at 8:00 p.m.