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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If you decide to service your BMW with Prestige, make sure you cross-check your prices against other dealerships. If you insist, you could get an oil change for $99 – if you don’t, you will end up paying $180 (really, for an oil change in an X3?) Wheel Alignment: my wife was quoted $280 and assured these were the lowest prices. A quick call to another BMW dealership 10 miles down the road revealed $110 disagreement – I was quoted $170 in the next 15 minutes. My wife was told that the breaks are "dangerously low and must be i... read more
I dropped my car off at 8:20am and didn't receive my loaner until 9:25am. In addition, they said they ran out of BMW loaners so I'm stuck with a Hyundai for the next few days even though my car is only there because of a recall in the first place and I made my appointment a month ago. The service has definitely gone downhill in the last few years!!!!
This was by far the most disappointing visit I have had while turning in my vehicle for service at any BMW. My previous 335 was serviced at Bloomfield and Princeton and I swore to never go back to them. Sadly, Prestige will also be added to that list. I chose to lease my X1 at Prestige because of your reputation of excellent customer service and staff. John Crespo was my service adviser who was very helpful (at first) to get me along through the process. He did set the expectation that I probably would not get my car back th... read more
While mainly the people are nice and it is a fair process. This Freddy B who is the CPO Sales Manager is about as credible as we a 3 Card Monty guy on the street. Car I got "pressured" into buying was hit front and rear - not disclosed by the dealership Found the rear damage by different dealership who put car on lift and pointed it out to me. Shame on Prestige BMW - Shame on you! Freddy B got caught in a lie about the interest rates and when called on it he got very aggressive. Would not allow me to cancel deal, would not g... read more
This BMW service center used to have wonderful service. They would get you in and out really fast. Something has changed, and not for the better. While it has been about a year since I last went there, I made an appointment 2 weeks in advance in order to be assured a loaner car. After waiting a half hour for the service representative, I waited another half hour to be told there was no BMW loaner and instead was offered a Ford, Nissan or Chevy--none of which I could drive comfortably! All in all, I was at the service center ... read more
Business response:
Hello - we are sorry to hear that you had a less-than-perfect experience with our service department. Thank you so much for bringing it to our attention. We would love to learn more about your time with us and work to make this right. Would you be willing to reach out to our service and parts director, Frank Nolan, at 201 258-6041 or fnolan@driveprestige.com? Thank you!
I purchased a CPO BMW in Maryland, and it had an issue with wind noise coming in the cabin. The BMW dealership i purchased from told me to take it to any dealership I want near me and they will pick up the cost of the repair. There was also a clip missing below the car which needed to be fixed So I went an hour out of my way to bring my newly purchased 1 series BMW to Prestige BMW, since all my friends raved about what a great dealership it was. I made an appointment for and got there at 8:30am. My car was taken in at 9:00am... read more
I purchased Pre-owned bmw car in July, 2014, that was big mistake I purchased that car in this Dealer. They sold cracked front wind shield ( they replaced after 3 weeks and they said they don't except Progressive Insurance so I had to take Sonata Instaed BMW Loaners car and before they promise to do it I had to promise I will give them perfect score for the Survey) and until Temporary Plate expired(even after expired 7days, and I had to go to the DMV myself and got new plates) they didn't send me Replaced Plate(They charged ... read more
Highly inappropriate, unprofessional, and aggressive seller actions! Sales representative Rocco contacted me "incessantly" throughout the day and night in an attempt to sell a vehicle. The sale's rep's behavior was both harassing and unacceptable. Although I had been a prior BMW client at another dealership, I was never a recipient of such egregious seller behavior. Rocco's appalling salesmanship is certainly a blemish to Prestige BMW's reputation and subjects the dealership to an increased risk for loss of business. I encou... read more
This is the most rude, disrespectful, and awful dealership I have ever dealt with. They are as fake and fraudulent as they come, tell you what you want to hear and not back it up. Problem after problem and they just make it worse and worse every time they lie. They made my almost 30k purchase of a luxury car worse than buying a $500 Hyundai out of a trailer. Manager could not care less to hear the problems, spoke over me, interrupted me numerous times with the same generic response that he is embarrassed about how bas his as... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.