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BMW
- Automotive
- Houston, TX
About this business
Location details
1111 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience!! I have never in my life dealt with such rude and unprofessional people in my life! I took my BMW in for an oil change since its been sitting in my garage while I've been enjoying my other vehicles. Well I can tell you not all dealerships are they same! I dealt with a Mr.Roberto Garcia(service advisor) I wish I had good things to say about this gentleman but he was so rude and a bit of a smart ass it would seem he hates his job. Being the first time to this dealership I kept my cool and questioned him ab... read more
Business response:
Thank you for your feedback about your experience with Roberto because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (713) 289-1203 so I can learn more? David Beer General Manager
By far the worst buying experience ever!!!! This dealership is not professional at all. After my wife wrote a bad review about how horrible the experience was and how much of my time they wasted, we were promised calls from the General Manager regarding the issues that we had. After talking to multiple people including customer relations, we have yet to hear back from anyone. Now after only owning the car for two weeks, it has already made two trips to another BMW dealership to have repairs made because Advantage BMW did not... read more
Business response:
Thank you for your feedback about your experience and I apologize for not calling your sooner. I would like an opportunity to fix this and to know more. Could you please give me a call directly at 713-705-0026 so I can learn more? David Beer, General Manager
Horrible dealership! I sent my husband to finalize the purchase of a BMW. The car came out without the sport package that they had advertised and shown in their listing. They took the advertising photos to make the listing and then swapped the premium tires and rims for a stock quality. Originally, they offered him $1,000 or to trade the tires for another worn down set...he had to fight just to get what they had advertised and the sales manager acted frustrated that he was asking for what the pictures showed. He drove from M... read more
Service with an attitude. Thank goodness we have other service options in Houston, Texas.
Business response:
Thank you Kim! We look forward to your business with us again!
Been with BMW for over 8 years, thought I would never leave BMW. Advantage BMW, Midtown, is by far the worst dealership I've ever encountered in the past 20 years. They have no integrity and display poor customer service, including not holding up to their promises. With the new GM, David Beer, you would hope for a more positive experience, yet he continues to validate how poorly they treat their customers by not upholding the promises to their customers.
The service department is a joke. I have a 2015 435i with less than 7k miles that I took the service department because I noticed something was going on with my suspension. Within an hour of taking my car to this shop, I get a phone call telling me that my upper control arm was broken. Long story short BMW was not willing to cover the repairs under warranty proclaiming that the failure was due to "outside cause" however in the same proclamation they were quick to say that they've "never seen anything like this". Keep in mind... read more
Business response:
We’re sorry that after further attempts to resolve your concerns with the repairs and warranty we weren’t able to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
These guys are cheaters...at the time of selling the car in 2014 they sold me additional coverage for tires and wheels and now today when I went for wheel alignment they said it will cost $200 and that is not covered...beware of steve and his colleagues. ..these guys are bunch of sales guys who will commit everything at time of selling and fool customers
Business response:
Please call us to discuss and explain the coverage you purchased. David Beer General Manager
Terrible service, won't take ownership of their mistakes and then when you get upset, they treat you rudely and unprofessionally. They kept making mistakes and missing things on my vehicle and would not even apologize but act annoyed when I would take it back 24 hours later for the same issue... They even missed a puncture on my brand new tire and told me it's a valve issue... And would nt fix the tire afterwards. Do yourself a favor and go somewhere else. Costco and Discount tires has way better service with cheaper prices ... read more
Business response:
Thank you for bringing this to my attention. I apologize for what you had such a negative experience here with us at our service department. Please contact me at 713-289-1203. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Pat Goldwait General Manager
Terrible, unprofessional. Even managers act like kids ( or scams) - drop your calls, never reply to emails or voicemails. First time one of their technician drove my car over the weekend and denied this fact after. Then they damaged the trunk partition . The last time (definitely the last one) - they took my car and did not return it in the evening, didn't call and simply left me with no car or loaner. I had to take a cab to go home, next morning I asked to give me my car back or give me a loaner. They took me to the nearest... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,410 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.