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BMW
- Automotive
- Houston, TX
About this business
Location details
1111 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely terrible service received when I took my car in for fluid maintenance. Came in on a Friday and asked them to check my tire pressures because all 4 tires were reading low at 29.3psi. Figured just a computer error since having 4 flats would be unlikely. Monday noon rolls around and still haven’t heard from my service advisor so I call. Was told that I have a flat and they replaced it. Mind you, I wasn’t asked nor did I give authorization to replace my tire. Picked it up a few hours later, paid for the new tire, and ... read more
Have had my car in for an oil change on two occasions. Saturday 9/9 it was brought in for my appointment. After 30 minutes of waiting, I was told the service could not be done because they were so busy. Told to bring the car back at 8 am on Wednesday. 2 days later and I can't even find out when my car will be done. Its an oil change for gods sake. If you're so busy that you can't do an oil change, stop making appointments.
Your service department is not big enough and your tow in lot is ridiculous. I work for a towing service in Houston and go to several dealerships on a daily basis. Your dealership is the worst of any I have ever been to in 21 years of towing in the Houston area. The entrance gate to your lot is not wide enough and the parking inside is out of control. With all that said I squeezed into your lot and made my way through the chaos to find a place to park the customers BMW. One of your employees approached me and commended me on... read more
Business response:
Hello Jose, I see you are not happy with us, but cannot tell me why. I really would like to assist you, please contact me at mshaw@group1auto.com so I can assist. Mike Shaw General Manager
Been to this location twice, and I've been angry both times. Not going back for a third. Communication is terrible.
WOW! Where do I freaking start! OK, to be honest. I would NEVER recommend going here except they had the best price for what I was looking for in a used X6 (And that is being extra nice, not the best on my trade in!) But it you are looking to get things done quick...forgot it! I paid cash and it still took over 6 hours to get "checked out" back in December. The dealership was going to replace a damaged grill and would let me know when a) tags where in and b) the grill was in. After 30 days and not a peep out of Cornelius Col... read more
Business response:
Mark, Thank you for bringing this to my attention. I sincerely apologize for what you have to go through. I am the new General Manager. I’ve only been here about one week, I would like an opportunity to fix this and learn more about what I can do to make future customer experiences better. Please contact me at (713) 289-1211 or email me. I look forward to speaking with you. And again, I’m truly sorry for the lack of communication on our part. Mike Shaw General Manager Office: (713) 289-1211 email: mshaw@group1auto.com
They are the Wolfs of the car industry ! Not cool!
Business response:
Hello Alecia, I see you are not happy with us, but cannot tell me why. I really would like to assist you, please contact me at dbeer@Advantagecars.com so I can assist. David Beer General Manager
Update: Come to find out this dealer sold me a vehicle without even having the title. There is a tax issue with the vehicle for taxes from the previous owner of over $3,000. Their response "I authorized the payment of the tax debt, you'll get your title in a month." TX state law requires the dealer to provide either the buyer or the lien holder with the title within 30 days. It has been over 75 days since I purchased the car. Essentially I'm driving around a car which can be impounded at any time due to back taxes. Their res... read more
I cannot believe the unethical business practice this dealership is committing. General Manager David Beer, Sales Manager Powell, and especially Salesman Fernando Rivas have NO integrity! My husband and I negotiated to return our 528i lease early with final 3 payments waived, if we leased/purchased another BMW. After weeklong negotiations for X5, Rivas is getting ready to close the deal but is asking for us to pay excessive wear due to a broken windshield. We decided that we were not going to pay anything on the previous 528... read more
Business response:
We’re sorry that after further attempts to resolve your concerns, we weren’t able to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,410 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.