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BMW
- Automotive
- Houston, TX
About this business
Location details
1111 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service delays,poor device. Took 6 days to replace airbag and to correct damage caused by the replacement. Only 1 airbag in stock, assured both front airbags in stock by email. No SCR thermostat in stock, another day delay. Device sucks, most customers know this and avoid dealership.
Business response:
Hello David Krentz, We are sorry to hear about how your visit went. When you have a moment, can you contact me directly about this? I want to learn more and use this as a learning experience. I can be reached at 713-289-1211 or psouthwick@advantagecars.com. Sincerely, Philip Southwick
I have used Midtown for service in the past and have had some issues (losing my car key and they wanted to charge me for the replacement, etc) but this one tops the others. I called for a service appointment. Specifically stated that I needed rear light fixed and oil change as I was leaving to go out of town... Arrived at appointment. Issue of rear light was on service order. I showed the light to service adviser. Car was to be ready same evening. Get a call a couple hours later that there is a list of "other work" that is n... read more
Business response:
Hello Carol, Thank you for letting us know what happened. I see a learning opportunity for the team here, but I would like to know more and see if I can minimize the inconvenience we have caused you. I am sure the rear light required to be ordered and sometimes it takes more than a few days. Please contact me at your convenience to discuss. I can be reached at 713-289-1211 or psouthwick@advantagecars.com. Sincerely, Philip Southwick General Manager
My passenger car window was broken on Friday night and my personal property was stolen. I brought the car in the next morning and Luis explained that the car window was not in stock and had to be ordered with anticipated delivery by Tuesday and completed work by Wednesday. The service would include removing the door panel to replace the window and a complete and thorough vacuum with removal of the shattered glass from the entire car. Come Thursday morning, I had still not heard anything so I called for a status update. The w... read more
Business response:
Hello Olivier, Please let me know when we can discuss this further. By no means are we proud of how your visit transpired and I would like to see if I can make it up to you. Sincerely, Philip Southwick General Manager psouthwick@advantagecars.com
Love the car, the service is terrible. I am currently going on 2 months for a simple part. Per the service team's request I brought my car in to be looked at to ensure the correct part was ordered; after the walkaround I paid for the part in advance per the team member's recommendation. I then did not hear anything for 4 weeks. Finally after I called in and I was told I could come in and pick it up....wrong part, and the service team member blamed me. Since then, I've called in 4 times, left 4 messages, and have yet to recei... read more
Business response:
Hello Brandon, Thank you for bringing this to my attention. My name is Phil and I am the new General Manager. I would like to speak to you to try to make up for this experience, and to ensure it never happens again. Can you please contact me when you have a moment? Philip Southwick psouthwick@advantagecars.com
John Garza was my sales advisor and he was awesome. Very helpful and made my experience less stressful . The other Service advisor was not accommodating but I applaud Advantage for reassigning John to my case He was excellent I’ll be going back
Business response:
Hello Arthur, Thank you for informing me about your visit and I am sorry we didn't perform as well as we could have. Can you please contact me so I can ensure your next visit is abosolutely perfect and so this won't happen again? Eric Sanchez After Sales Director 713-289-1285
When making the appointment, I was told it would take 1.5 hours for an oil change. When dropping the car off, I was told it would be 2.5 hours for that oil change. It ended up taking 3.5 hours for that oil change.
Business response:
Thank you for bringing this to my attention. I apologize that your service visit took longer than expected. I would like an opportunity to fix this and to earn your business, please contact me at 713-289-1285. I look forward to speaking with you. Eric Sanchez After Sales Director
The service I received made me consider not buying BMWs anymore after being a loyal customer for over 13 years. I had my car towed in on a Monday, since I had an accident Saturday night. The car was assigned to a certain Troy, a complete train wreck. For an entire day no one called me. I had to call the day after, and this beautiful mind said that he had my car there and didn’t know what needed to be done. No communications with me for days, misleading information, unreturned voicemails, a voicemail that even got deactivated... read more
Business response:
Giulio, We truly value your business and thank you for bringing this to my attention. Please contact me directly at 713.289.1200. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Wayne Simon Service Drive Manager
Attempting to schedule a service appt and being told a service advisor/director isnt available to return a phone call for "days". Additionally, refusing to offer a loan while vehicle is being service is UNACCEPTABLE as this is what I have been accustomed to with previous BMW vehicles.
Business response:
Chris, We truly value your business and thank you for bringing this to my attention. Please contact me directly at (713) 289-1211. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Mike Shaw General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,410 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.