BMW

jjljerry 

on DealerRater

16 years ago

This is my second BMW from this dealer. My first experience with my 335 was excellent. Todd in service always took care of any issues I had. Loaner car always available. If they were not able to find a problem I complained about, a tech rode with me and soved the issue. I just took delivery on my second BMW and Ian went out of his way to find the color combination I wanted. Delivery was timely and the car was ready when promised. Ric the Sales manager followed up on my delivery and was very helpful. I expect this experience ... read more

BMW Fan 23 

on DealerRater

16 years ago

I recently picked up my 2011 335i, that i ordered in March. It was agreat delivery experience again. This is my 8th BMW that I have leased or purchased from The BMW Store, and my 6th with Ed. In my mind BMW is the perfect car to drive -- and Ed does a great job in meeting my needs -- 8 BMW's speaks for itself 

gemike 

on DealerRater

16 years ago

I have a 5 series BMW and tried Jake Sweeney service because it was closer to my house - what a mistake - it was a very horrible experience and no where near the level you would expect from a BMW service center. I then promptly called the BMW Store and I noticed a huge difference right from the start! Starting from the phone call which was more professional and curteous - they found the time to get me in the same day and priced the service lower (they also had loaner service option dates if I wanted to wait for a loaner car ... read more

cincyBMW 

on DealerRater

19 years ago

Our sales rep was phenomenal. He was knowledgeable and took time to answer any and ALL questions, even if he had to do research and get back to us. He was patient as we figured out the fine details and helped make the whole process as easy as possible. It was obvious that The BMW Store is committed to their customers and this shows in the quality of their work and the attitudes of all of the employees. The service department is fair, professional and prompt. As long-time BMW fanatics, we wouldn't even consider going anywhere... read more

bamboo1 

on DealerRater

20 years ago

My 2001 330 convertable had to be towed in for stalling and a severe oil leak. The roadside assistance was great. The issue turned out to be a damaged valve head gasket which caused problems with the spark plugs. During the check up the waterpump showed damage as well. I was glad that this was a certified preowned vehicle to the whole ordeal was only $50 for copay. The service rep was super helpful, offered to bring a loaner car. When my car was finished earlier then expected he offered to have it brought to my job site. Sin... read more

SkipII 

on DealerRater

22 years ago

I have had my issues with the BMW Store, but have to say the last visit made up for a lot of earlier shortcomings. Scott, the service manager, arranged for me to meet with a factory rep on a nagging bearing noise. He was very patient about taking a liong test drive and identifying the problem As well, he readly agreed to handle some door scratches that seems to have been related to an earlier visit. Very pleased with how this issue was handled. 

KTCincinnati 

on DealerRater

7 years ago

"“Good and Not So Good”" I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the same thing about the business manger. This guy spent a long time trying to sell me all this extra service contracts. He was somewhat arrogant and acted and talked as if I was lucky to be there buying a car from him. He tried to discourage me from ever taking the car anywhere other than their service department. He acted as if I was some idiot who had n... read more

JT 

on DealerRater

9 years ago

Service appointment was delayed/postponed and not honored, even after scheduled days in advance. Was only given 10 minutes notice of postponement. Very disappointing and frustrating. In addition, during service visit, car was mistakenly washed after owner had previously detailed vehicle. It was clearly immaculate prior to visit and was in worse condition following visit. Evidently, no one was paying attention. 

Bob 

on DealerRater

10 years ago

I was looking for a pre-owned car for a teenager driver and within just a day or so of contacting Paul Kolleck, he had found exactly what we were looking for! The entire process could not have been easier. The paperwork took just a few minutes. I've been taking my business to this dealership since 2007 and will never look anywhere else.