This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Murrieta, CA
About this business
Location details
26825 Auto Mall Pkwy, Murrieta, CA, 92562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Ok first no one goes to a BMW dealer looking for a Ford, (I Did) I found what I was looking for at a better price then I expected. The entire staff was very helpful, starting with Carl who responded within in minutes of my inquiry, to Hannah who followed me home with my new car as I did not do a trade in, the process was fast, I mean very fast 2 1/2 hours start to finish.. and Marlin was a no pressure finance manager, I have never bought the extended warranty on any car I have bought, this time I did it just made sense this ... read more
I would highly recommend this dealership and their internet salesperson, Carl Burt. He was a gentlemen from the start of the transaction to our purchase of a 5 series BMW. He helped us purchase our car in a timely manner with little problem along the way. We wanted in simple and quickly done and it was. Thank you BMW Murietta. Jeannie Wright
The best experience I have had purchasing a vehicle, ever. I was able to find the exact model I had been considering at a price far lower than I could have expected. After spending considerable time looking at inventories from many other BMW dealers in the area, I called and spoke with Carl Burt, the Internet advisor for BMW of Murrieta. He was able to confirm the availability of the car and we scheduled a meeting. The process from introduction, test drive, and closing the deal was simple. Every member of their team was posi... read more
Carl was an Outstanding Salesman. He was very knowledgeable, friendly and not pressuring us of anything. He was very straightforward with what we're dealing with. It was a pleasure buying a car with BMW Murietta.
I found the sales staff, Carl in particular to be very knowledgeable and courteous. I didn't feel pressured in any way. I felt comfortable with the whole experience.
Took our 2008 X3 in for service. We were thinking about gettibg a 2011 X3. While at the dealership, we met salesperson Joe Gonzalez. We told Joe abour our search for a used X3. Joe showed us a couple of used X3s and a new X3. Joe's sales approach was pleasant, not pushy, and generally spoke to us in a calm manner. Well, next thing we knew we were buying a new 2014 X3. We are extremely happy with this vehicle. Our experience at BMW and our interaction with Joe was was avery pleasant experience. It is our opinion that Joe Gonz... read more
My wife purchased a 2012 BMW X5 and the service light came on recently. She contacted the dealership where the car was purchased to coordinate having the car picked up for service on a flat bed. The service was offered as part of the dealerships' customer service when the car was purchased. To her surprise, she was told that the car could be picked up on May 16, 2013, a date that was over a month away. When she asked why so long, she was told that it takes 6 to 8 weeks to schedule the pick up. If this is policy, I can assure... read more
Business response:
Alfredo, thank you so much for your support! I really appreciate you taking the time to write this review and give us such great feedback. Customer satisfaction is very important to us and you can see through our employee’s we aim high to achieve that and make sure our customer is pleased. Thank you for the kind words you have said about me and my staff; Joe will be very pleased to hear how highly you think of the service he provided you. We look forward to working with you in the future! Sincerely, Boris Said - Owner BMW of... read more
Service excellent. Sales not so good: Sales personnel seem not so interested or perhaps not as experienced in dealing with me and my way of preparing with a "Build Your Own" to open the negotiation. I also have access to Kelly Blue Book data showing MSRP, Dealers Invoice, and an estimate of the value of my current 2008, 31,000 mile well cared for BMW coupe. Perhaps I should add that I have some limitations viz physical movement such that the driver's seat be adequately adjustable and the vehicle have a rear view camera and o... read more
Business response:
While I am very happy that you had an excellent experience with our service team, I am sorry to hear that your time with our sales staff was not up to the same standard. If there is anything we can do to improve, or correct any mistakes we may have made, please let us know. We would absolutely love to get you into the driver seat of a vehicle that is perfect for you, and are willing to go the extra mile to make your vision of that car a reality. Please contact us and let us know what we can do to achieve this goal. Thanks fo... read more
Everyone was extremely helpful and pleasant at BMW of Murrieta. I had just gotten into an accident that totaled my car and needed to get a new vehicle. I had met Bryan Preston before at 4th of July and he had told me about how great the dealership was. Bryan went out of his way to help me out once I was there and made sure that I was taken care of. Evelyn had also called me to help set up the appointment and was very friendly. Taylor Mossman handled my test drive and working with me to find the right car. Her great personali... read more
Business response:
Thank you very much for taking the time to write this five star review, we really appreciate it. It was a pleasure doing business with you. I am thrilled to hear that you found your experience with myself and the rest of the staff to be so pleasant and stress-free. If you need anything else at all, just let one of us know and we can get you taken care of ASAP. Thanks again! We look forward to your next visit. Sincerely, Bryan Preston- ISM bryan.preston@bmwofmurrieta.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,635 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.