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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Buying a Car Can be a pleasant experience!" Who would believe that buying a car could actually be a pleasant experience? But it was, thanks to Roxanne! My husband and I had decided to turn in our Acura's and, on a whim stopped into the BMW showroom on Rockville Pike. From the moment we opened the door, we were greeted with pleasant personnel -- no hard selling (I guess BMW sells itself). From picking the right cars for us, to signing on the dotted line, the entire process was efficient, effective, and yes, pleasant! Thank y... read more
Business response:
Thank you for your 5-star review! I am so glad Roxanne was able to help and congrats on the new vehicle!
"Maria was fantastic to work with and I cannot recommend..." Maria was fantastic to work with and I cannot recommend her enough. I felt absolutely no pressure working with her even when I told her I was on the fence about purchasing a BMW. The entire process when I decided to purchase from BMW of Rockville was equally pleasant and enjoyable. I'm very happy with my purchase and the customer service I received.
Business response:
Thank you for your 5-star review and I am so glad Maria was able to assist you!
"Excellent, efficient service. Great communication and..." Excellent, efficient service. Great communication and responsive Awesome service department . Diagnosed problem and took all steps to address likely cause of issue Would absolutely have them service vehicle again
Business response:
Thank you for your 5-star review and we look forward to seeing you again!
"My third and fourth BMWs with Roxanne" After a perfectly horrible experience with the a sales person from the dealership in 2015, we were fortune to met Roxanne. She helped us buy an X5 and a 4 Series at the time. We found her to be responsive, knowledgeable and effective. Most importantly, she was very respectful of our time. Fast forward to 2020. We were again in the market for 2 new cars. Relying on Roxanne, we found the BMWs that best met our needs (an 8 Series and a 2 Series). Again, Roxanne make the process from looki... read more
Business response:
I am so sorry for your previous experience and we have worked hard to become the dealer we are today! I am so glad Roxanne was able to assist you when buying the perfect vehicle! Thank you for your 5-star review and we truly appreciate you as customers.
"Excellent customer service with Emmitt Green " I was very happy with our experience with our client advisor, Emmitt Green. He is excellent at what he does. His calm, personable, and kind demeanor made the experience of the sales process run smoothly and pleasantly with him. He was very helpful in identifying a car I would like based on my specifications, and was helpful throughout the entire process. He was proactive in trying to expedite the process of buying the car as much as possible. He is a great asset to the dealersh... read more
Business response:
I am happy to hear Emmitt was able to assist you in your car buying experience! Thank you for your 5-star review!
"Most recent experience was great. Mark Gaunt was my..." Most recent experience was great. Mark Gaunt was my service advisor. He was knowledgeable friendly and processed my vehicle quickly. He set me up with a loaner which I definitely needed and appreciated. I expected to get my vehicle back late in the day or have to wait until Monday as this was a Saturday drop off. Pleasantly surprised to get the call it was ready early afternoon. I appreciate the Work of both Mark and the tech to get my vehicle back to me so quickly.
Business response:
I am glad Mark was able to get your vehicle fixed and back to you in no time! Thank you for your 5-star review!
"It was a great experience to work with Ms. Maria while we..." It was a great experience to work with Ms. Maria while we were trying to finalize our vehicle selection. She is a thorough professional and worked meticulously to help finalize the desired car. She demonstrated excellent customer service and we were really impressed by her pleasing and polite nature and her depth of knowledge about the vehicles. She answered all our questions patiently and diligently and was instrumental in our purchase. Thanks Maria and we will ... read more
Business response:
Thank you for your review! We look forward to seeing you in the future and we are glad you are pleased with your service!
"Prior to servicing my BMW I dreaded going into service my..." Prior to servicing my BMW I dreaded going into service my vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you.
Business response:
Thank you for your 5-star review! I am so glad we stood out to you among the rest! We look forward to seeing you in the future!
"Roxanne Roch" Roxanne was very knowledgable, professional and genuinely cared about me and what I am looking for in my BMW lease. She is very honest, easy to talk to and would highly recommend her to all my family and friends.
Business response:
Thank you for your 5-star review! I am glad we took great care of you!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.