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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"First Class Experience Buying an X5" Maria Cokinos and the BMW Rockville Team were excellent in presenting both vehicle and financing options that fit my criterion. Maria was knowledgeable about the X5 and answered all my questions. Hassan in Finance, was easy to work with, presented me with my options, and fought to get me the best deal possible. I couldn't be happier with my new X5!
Business response:
Thank you for your 5-star rating! I am glad Maria was able to assist you! Congrats on your new x5!
"Excellent service and efficient, knowledgeable,..." Excellent service and efficient, knowledgeable, concentious service advisor. prompt, very attentive service with oil change and tire repair.Arranged for loaner and kept me informed of progress throughout. I will definitely continue servicing my car at Rockville BMW.
Business response:
Thank you for your 5-star review! I am glad your service was knowledgeable and efficient!
"Always a great experience when visiting the BMW of..." Always a great experience when visiting the BMW of Rockville Service Center. The team of professionals are extremely knowledgeable and make customer service their first priority. My service rep, Joy Chilcoat went above and beyond to assist and provide me information for my future services. She's the best! Mark Guant also assisted with my service visit.
Business response:
Thank you for your 5-star review! I am glad your service visit went smooth!
"2nd time working with Roxanne - just as good as the first..." Had a wonderful experience with my recent lease (2020 BMW 330), thanks to Roxanne and Tom H. @ Rockville BMW. This was my second time working with Roxanne (so glad you're back @ the dealership!). Just like before, she was professional, friendly, and very knowledgeable. I appreciated that she found the perfect car kept me informed of status throughout the shipping and delivery process. Working with Tom on the final $ was straightforward and I walked away with a gr... read more
Business response:
Thank you for your 5-star review and congrats on your new lease!
"Suvin is the best. He’s courteous, knowledgeable, and..." Suvin is the best. He’s courteous, knowledgeable, and easy to work with. I came in to explore my options, not expecting to buy. Suvin made me a deal I couldn’t refuse. The car buying experience with Suvin was top notch!
Business response:
I am glad Suvin was able to assist you! Thank you for your 5-star review!
"great experience working with Roxanne" Roxanne was informative, professional, and quick to follow up with me whenever I had a question. She was transparent with all her information and showed fairness and flexibility in the lease negotiation. I'm very pleased with my new X3 and my experience working with Roxanne. Thank you! Ricky
Business response:
Thank you for your 5-star review! Glad to hear Roxanne followed up and was able to help with your purchase! Congrats on your new x3!!
"Amazing customer service" We went to BMW of Rockville based on the terrific reviews we read about Maria on DealerRater and were not disappointed. Maria was incredibly knowledgeable about the X7 and helped guide us through the decision-making process efficiently without making us feel rushed. She was open and transparent throughout and comes across as dedicated to doing the best for her clients. I would absolutely return to Maria to purchase another BMW in the future. I can't speak highly enough about her and our experience ... read more
Business response:
Thank you for your 5-star review! Congrats on you x7!!
"Just want to acknowledge the expert professionalism of..." Just want to acknowledge the expert professionalism of Russell Wickham... He handled me with the highest of intentions to get the job done right, sincere your efforts To be responsive with communication through texting and phone calls. Intelligent Direction, skillful execution, bottom line 1st rate.
Business response:
Thank you for your 5-star review! I am glad Russell was able to help and got the job done!
"Our service advisor always stays in contact and the..." Our service advisor always stays in contact and the service has always been efficient. This visit required a fix of a strange issue. Problem was identified, parts ordered and service completed in a very reasonable amount of time.
Business response:
Thank you for your 5-star review! Glad to hear we were efficient with quality work!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.