BMW

PJD 

on DealerRater

4 years ago

"I had just gotten an error message about tire pressure...." I had just gotten an error message about tire pressure. Issue was eliminated by the front line attendant. He found the low tire (right rear) & fixed it followed by a car wash!! 

disappointment! 

on DealerRater

4 years ago

"Very disappointing experience with the service department..." Very disappointing experience with the service department there. Had to have my car there twice in ten days, no loaner, took over two hours both times. Left a message for the department manager and was told he would call me back, twice. He never did!! Wish I had gone back to Audi. I have only had my car for 7 months and it has had one issue after the other. 

P. Brooks 

on DealerRater

4 years ago

"Chris and Dave helped me get a warranty repair on my 2019..." Chris and Dave helped me get a warranty repair on my 2019 X3 with little or no notice; even provided a 530i for me to drive while they did the quick fix of a lower flap and actuator. I insist we get all our family's vehicles from Fields BMW. 

dstclark 

on DealerRater

4 years ago

"Purchased the vehicle last week supposedly CPO took..." Purchased the vehicle last week supposedly CPO took receipt of a vehicle that permeated of a raw fuel odor. Brought the car back, since then I've been lied too on two separate occasions, and they have been working on the vehicle longer than I have had it in my possession. If this is what passes as a certified pre owned and inspected vehicle than I have very little faith in the service department of this specific dealership. So far I'm disgusted and will certainly be fi... read more

mygreatfind4u 

on DealerRater

5 years ago

"Time to revisit Sales 101" I called and spoke to Joe the sales manager and right away I could tell I was bothering him. He was very brash and rude. I gave him my name, which he never addressed me by. (sales 101) I wanted several of my questions answered about their warranty policy and I was immediately asked to visit the dealership (their way of getting me in and holding me hostage.) When he couldn't address my questions or concerns he boldly hung up on me. Yes customer service at its best!! NOT I don't even know why I'm wr... read more

JT81 

on DealerRater

5 years ago

"I purchased a 2013 BMW 328I from Matt Hoffman. Before I..." I purchased a 2013 BMW 328I from Matt Hoffman. Before I even made my first payment there was an oil leak discovered as well as bad rear breaks. Indicator lights started coming on a just weeks after having it. They sold a lemon and I have to pay for it! It is so dishonest to know about issues with a care, sell it and never tell the buyer. I wouldn't even do that to people I have NO respect for. How lame. 

Never a customer AGAIN 

on DealerRater

5 years ago

"Never purchase a used car from this dealership!! They are..." Never purchase a used car from this dealership!! They are dishonest about issues with used vehicles and when confronted about it they lie about previous interactions. 

shawncas 

on DealerRater

6 years ago

"Expect more from a franchise, branded dealer like Fields." This is a hard one to rate... Officially my 3rd vehicle purchased from Fields, but after the lack of concern here from the sales rep post my communications, will most likely be my last. Went in a couple days ago to close on a used vehicle they had on the lot.. Mind you, had attempted to close on this vehicle for nearly a week prior, but whether from the online site or AutoTrader, I could not get anyone to reach back out to me. Finally get a sales rep and get over to... read more

Bmwowner 

on DealerRater

6 years ago

"Joseph baldi " The pre owed manager Joseph baldi is extremely rude. I have purchased several bmw’s in my day and I will never buy from this dealership. Look elsewhere