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BMW
- Automotive
- Daytona Beach, FL
About this business
Location details
1050 N Tomoka Farms Rd, Daytona Beach, FL, 32124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very friendly and knowledgeable dealership in Daytona Beach. Service is top notch, courteous and very helpful. Car competantly serviced and completely washed each visit. Wonderful! I am a happy camper with Fields.
Business response:
Thank you for your kind words! Next time you stop by for your Free Car Wash, please drop by my office to say "hi" and let me know if there is anything else I can do to make your experience even better. Best Regards, Bill Butler (william.butler@fieldsauto.com) - General Manager.
Jack Adams in Sales was extraordinarily knowledgable and helpful and very attentive to my best interests throughout the purchase process. I very likely wouldn't have found the perfect car without his help. Since my purchase, I've dealt primarily with Brent and Ryan in the Service Department and they have exceeded my expectations in every way. While they feel like friends, they treat me as though I were signing their paychecks (which I'm not) and have answered every question or request with flawless professionalism. As long a... read more
Business response:
Great to hear you had a great experience. We'll be sure to share your positive feedback with Jack. Please let me know if there is anything else we can do to elevate your ownership. Sincerely, Bill Butler - General Manager (william.butler@fieldsauto.com).
This is my second BMW and Fields has given me nothing but top drawer sales and service.I can't think of anything they have not done to make my visits enjoyabe and quick. They didn't even laugh at me when I super glued my phone button. They are a great bunch and worth their colective weight in gold to all of us who use them.
Business response:
Thank you for your kind words! We definitely appreciate your excellent feedback. Next time you stop by for your free car wash, please stop by my office to say, "hi" and let me know if there is anything else I might be able to do to elevate your experience with us. Sincerely, Bill Butler - Manager, (william.butler@fieldsauto.com).
My CSA was very helpful to me during my service appointment. He has a great personality and really makes you feel like a valued customer, which is a rare talent. The customer service offered by Fields and my treatment upon returning for service makes me glad I bought my BMW.
Business response:
Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership. We truly appreciate your business and we welcome you to the Fields family. If there is anything that we can do to assist you in the future, please do not hesitate to contact me. Best Regards, Bill Butler, Manager (william.butler@fieldsauto.com).
Fields of Daytona is a truly superb dealership. I am most impressed in all my dealings with the various employees whom I have met and would unhesitatingly recommend that company to anyone who is about to purchase a car. I have also had occasion to get a small adjustment made to one of the headlights. Again, I found the service offered to be most efficient in every way. Michael Collins
Business response:
Thanks for your business! Please enjoy our many amenities like our Car Washes that are free of charge when you purchase from Fields. Sincerely, Bill Butler, Manager (william.butler@fieldsauto.com).
My vehicle is a 2003 Z-4. It is the first BMW I have ever owned. I have moved twice since I purchased my vehcile. I have had it serviced at three different BMW dealers. The Daytona dealership is a pleasure to visit. For goodness sakes they even serve breakfast. Their employees are knowledgeable, very polite and they certainly take time to answer all your questions.
Business response:
Thank you! We appreciate your kind words and your business! We are also delighted that you're enjoying all of our complimentary amenities. It's our pleasure! Sincerely, Bill Butler at (william.butler@fieldsauto.com).
My car broke down on I95 on the Saturday afternoon of a holiday weekend. When I got my car to the shop, it was 10 minutes before closing time. The service team kept the department open late and looked at my car only to find out that it was a serious repair that wasn't going to be able to be fixed right then. Without missing a beat, they provided me a loaner car on the spot and sent me on my way to get back to my mini-vacation. I can't say enough good things about both Chris and Jason at Field's BMW Daytona!
Business response:
I'm happy we were able to get your vehicle up and running again and turn your holiday a weekend for the better! We are also delighted that you're enjoying all of our complimentary amenities. We appreciate your business and your kind words. Warmest Regards, Bill Butler (william.butler@fieldsauto.com) - General Manager.
"have you noticed that the responses from this dealership..." have you noticed that the responses from this dealership are what I call just words or excuses? no one has had any responses to correct the problems, just the comments "we will do better next time" do better and resolve the problem with your customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Our goal here is to ensure our guests are well taken care of and I am sorry to see that this wasn't reflected to you. Customer feedback is important to us and if there is a concern that I can help address, I would appreciate the chance to speak with you directly. I won't be able to find your contact information from this review so I've listed my number here and hope that you consider giving me a call. Chris DeCarlo - Service Manager - (386) 274-1200
"Fields BMW accepted my deposit, approved my BMW financing..." Fields BMW accepted my deposit, approved my BMW financing and then sold the car out from under me. They are unprofessional and untrustworthy. Go elsewhere!
Business response:
John - as you and I discussed previously, you were given ample time to pick up the vehicle. We extended the hold period for you twice over company policy and after holding the vehicle for more than a week, we still did not have a firm date and time for delivery. As I stated to you on the phone, I apologize for the outcome. However, we have guidelines that we operate by and we were more than fair in your case as you received a prompt refund. Best Regards, Joseph Baldi General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,750 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.