BMW

StrandedinTN 

on DealerRater

11 years ago

I've never experienced such poor service from any service department, much less a BMW dealership. We debated between sending the car to Chattanooga or Nashville for repairs. We chose Chattanooga for its proximity. I've already heard from Nashville twice (just checking in!). Chattanooga on the other hand has gone out of the way to be unresponsive. She claims to have not received several faxes and emails from the Richmond dealership re: warranty work. Richmond has tried calling and she dodges their phone calls as well. Turns o... read more

mjsutter 

on DealerRater

11 years ago

I recently purchased a 1999 Honda Accord from this dealership. (Less than 2 weeks ago). I was assured that the car had been completely inspected by their mechanic, and because it was in excellent running condition, they had kept this trade on the lot for resale. The ticket price was $2481, however, after taxes, fees and etc. my total cost came in at $3500. Because I had already made the mistake of purchasing on craigslist and had ended up with a car for my daughter that had the check engine light disabled (I lost over $300 o... read more

nrpost 

on DealerRater

11 years ago

Despite a shiny showroom, this is a very average, very typical car dealer in all of the negative ways that implies. They’re simply out to maximize profit. Lowball trade-in. $600 “processing” fee the salesman admitted was simply dealer profit. Missing options on the car that were not disclosed at the time of the sale. Scare tactics from the business manager to upsell third-party extended warranty ("damaged wheels, run-flat tires, electronic module repair costs are very expensive" etc.). Overall a very disappointing experience... read more

sshariati 

on DealerRater

12 years ago

I bought a 2011 335d last month and my car has been in BMW of Nashville's service center since that time. The rear differential was bad, and so was the mass airflow meter (my check engine light came on 24 hrs after I bought the car). So I'm pretty unhappy, and wonder if my "pre-owned certified" BMW was ever actually inspected. Isn't BMW legally obligated to fully inspect the vehicle, in order to advertise it as "pre-owned certified"? I'm glad I bought a warranty--and that's pretty much the only reason I didn't return the car... read more

PaulVarian 

on DealerRater

12 years ago

I purchased a 2001 Acura CL Type-S. I had to drive from out of state to get the car and I called in advance to let the dealership know I would be arriving. While I was on the road to the dealership I was called by the dealership and informed that the vehicle was not ready that during an inspection it was discovered the front motor mount was bad and needed to be replaced. The dealership gave me the option of picking up the car "as is" with the promise of a new motor mount and a $200 credit off the car or waiting 3-5 days for ... read more

Andrew Sales 

on DealerRater

12 years ago

Johnathan did a great job with the sales process, however the service center and finance dept. is questionable. Im am not impressed with the after sale experience and question their integrity. I am still purusing issues with my purchase that have yet to be resolved. 

Z-4_Driver 

on DealerRater

13 years ago

I visited this dealership immediately after visiting another manufacturer’s dealership in the area. The salesman at the other dealership did not seem interested in my business - probably figured I couldn't afford one of his cars. He figured wrong. I then visited BMW of Chattanooga where they made me feel welcome. Based on their friendliness and their reputation for "after the sale" performance (and of course the car itself) I looked no further. I purchased a 2013 Z-4 from them and have never been happier. I am now thrilled w... read more

Efren 

on DealerRater

13 years ago

I love my BMW but I only had bad experiences with the Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check engine light on, got diagnosed with a faulty catalytic converter, $2500. I took the car for second opinion somewhere else and it turned out to be a $80 oxygen sensor. I replaced it and the light hasen't come back since. 2) Same car: back in 2006 the car got vandalized so I took it to BMW. $15,000 Dollars later the seat is loose a... read more

Jessydiablo36 

on DealerRater

13 years ago

When the car was delivered it had damage caused by the dealer , and the sales manager said go screw ur self u bought car as is but when i looked at vehichle it had no damage, coustomer service really bad never buy or recomend . The sales man was great but the sales manager is horriable i had to pay out of poket to fix transmission and the leather seat they tore before delivery and front bumper damage which total out $2600 .. For a 27000 dollar car .. Bad people to do buisness with. Sales manager didnt even have the courtesy ... read more