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BMW
- Automotive
- Naperville, IL
About this business
Location details
2495 Aurora Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Outstanding service! David Rea is outstanding! I can't say enough about the consistent follow-up with me during the repair process. He also helped to find a solution for my wheels that saved me a significant amount of $$$! See David for your BMW service needs!
Business response:
MAlv44, We are happy to hear that David was able to provide you with amazing service. Please come see us again soon! -Drew Martino
Quality throughout I gave Bill Jacobs five stars when I bought my car and I'm doing it again after two years of top-flight service. The appointments are easy, they have intake down to a science, and generally provide exemplary customer service at every step in the process. They've been great throughout.
Business response:
Mike, Thank you for taking the time to leave our service team your feedback. We appreciate the kind words and look forward to your continued business. -Drew Martino
Great buying experience and service Excellent buying experience. No hassle, competitive pricing and no pressure. Love the car and dealer responsiveness.
Business response:
Jain, We are happy to hear that we provided you with a hassle free buying experience! Enjoy your new car:) -Drew Martino
BILL JACOBS BMW EASY TRANSACTION. NO PUSHINESS, BEN AND NICK WERE VERY ATTENTIVE!!
Business response:
Briand, Thank you for the great review! -Drew Martino
Quick, courteous and responsive to my emergency My wifes' car overheated in an inopportune time and place. A Monday morning phone call to the service department resulted in a quick tow, repair and loaner given. I was impressed with their quick response on a Monday morning (probably the busiest time of the week). When I picked up the car the next day at the dealership it was shined up and ready to go.
Business response:
Jarkins, That is never a good situation and we are happy to have helped your wife out. Thank you for your feedback. -Drew Martino
Second Srevice Visit I met Mo Ali, service manager, on my second service visit to Bill Jacobs. Mo went through all the covered maintenance my 2014 X3 was due for. Even though my X3 has low mileage, about 12,000 miles, Mo told me they would replace all the wipers, in car air filter, besides the normal oil and filter change I was due for. I was told of some recommended maintenance that was not covered, tire rotation and alignment. My tires do not show any abnormal wear and tear, no rounding at the edges, so I declined. Mo did ... read more
Business response:
Mitchell, Thank you for your great review! We are happy to hear that Mo was able to provide you with excellent service. Please come visit us again soon! - Drew Martino
hassle free buying got my car on a busy saturday afternoon. a lot people were waiting. within 3 hours I drove my car home. paperwork was straight forward. the sales are professional, not your pushy typical type.
Business response:
Bimmer Fan, Thank you for your feedback. We are happy to hear that you enjoyed your experience at Bill Jacobs BMW! -Drew Martino
Airbag recall Hadn't been to the new Bill Jacobs facility. All I can say is WOW. The place is beautiful. It's not like going to the dealer - it's like going to a spa. I half expected to get an offer for a neck massage while I waited in the lounge, drinking my hot tea... The premises are simply gorgeous - all glass and all white... My only complaint is that when they replaced the airbag in my M3, you could see how they removed the plastic trim to get to it - there's a bit of a scratch in the plastic. It's likely unavoidable. ... read more
Business response:
Car Guy - Thank you for taking the time to leave us your feedback. We appreciate your business and are happy to hear that you enjoyed our facility. -Drew Martino, Community Manager
CDR's 435i High rated dealership that the entire staff showed and performed professionally and had pride in their positions at this dealership and had the highest respect for all my needs in regards to buying a BMW from them... 10 Star Dealership
Business response:
CDR - Thank you for taking the time to leave us a great review! We appreciate your business. -Drew Elizabeth, Community Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 3,753 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.