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BMW
- Automotive
- Saint James, NY
About this business
Location details
599 Middle Country Road, Saint James, NY, 11780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"I came in today to replace 2 blown out tires. This..." I came in today to replace 2 blown out tires. This dealership is a complete disgrace. They are unprofessional, unwelcoming, and poor business people. I came in today out of desperation for tires since my car was towed. The service advisor that I worked with (Ken Darmanin) was unwilling to work with me on the price of the tires after I showed him proof of a legitimate other price from a Shell gas station. This experience working with the service advisor and this BMW deal... read more
"Xzilon program is like a scam" Took months for claim approval, then dealer cancelled apointments on same day, gave impossible times to bring car, then made me resubmit the whole thing.
"All in all experience ok. Very disappointed to hear about..." All in all experience ok. Very disappointed to hear about a disposition fee. I was not informed and asked if EVERYTHING was covered and if I owed anything extra. I was told the only payment I had left was my last one. No mention of disposition. Will Think twice before I return. Jackie in service was GREAT
Business response:
Thank you for letting us know how your experience went and how we can improve. When you sign a contract to lease a vehicle, one of the manufacturer's stipulations is paying a Disposition Fee if you do not re-lease. With that being said, we apologize that you weren't reminded. We appreciate your feedback and will use this to improve our processes. Sincerely, Competition BMW of Smithtown
"I brought my car in for a NYS inspection and I was..." I brought my car in for a NYS inspection and I was waiting for the car. My service representative, Greg Box, did a good job in insuring that the inspection was done in a timely fashion, so that my waiting time was as short as possible.
Business response:
Thank you so much for your positive review! Providing quality and efficient service is always our goal, and we are overjoyed that Greg's efforts met your satisfaction. We wish you safe travels and hope to hear from you again the next time you are in need of automotive service!
"I had very high expectations" I've been shopping for quite a while. I finally found the car I was looking for and was referred to Jason Phelps. He was nice and understanding, and since I was so far away, I decided I would try and negotiate a bit over the phone. He played the salesman game just as they all do and after about half a dozen times of me mentioned we were negotiating for price AFTER tax, he proceeded to send me a bill of sale that excluded tax. I figured it was just another tactic that if I slipped up he would ha... read more
"Jackie Ruggiero " See above!Jackie was fine but my issues with the computer were not able to be duplicated or corrected! It's up to you figure this out, not me!
"Was this dealership sold?" After leasing numerous cars from this dealership in the past - my most recent experience was horrific. Two people left the company. The former GM is no longer there. It felt more like I was buying a Hyundai in Queens than a luxury car in Smithtown. Whatever has happened - fix it - This is enough for me to change dealerships.
Business response:
Thank you for your feedback. We are very sorry to hear that you were not happy with your experience at our dealership Customer service has always been our #1 priority here at Competition BMW. However, we would love to talk to you about your experience, Please call our General Sales Manager, Mike Kumar, at 631-265-2208. Sincerely, Competition BMW of Smithtownn
"Stay Away!!" Stay away. I went there looking for a BMW convertible. They had one there that was very close to what I wanted but there was one more that I wanted to see first. They recommended that I leave a $500 REFUNDABLE deposit and they would give me a few days to decide. I requested a refund of my deposit on July 29th. It is now August 16th and I am still fighting with them to get my deposit back. If you do happen to find yourself there take my advise and ask for any other sales person except for Nina.
"Sales person was very nice, but sales manager was nasty" Mark Buro is extremely rude, and looks down at me as a customer. When I was attempting to negotiate a lease deal with him, his words to me were "This is not an Infiniti, like the car you are driving, this is a BMW". He really ought to learn manners.
Business response:
Thank you for taking time to post a review of your experience in our dealership. It is never our intention to be rude with visitors to our dealership and we apologize that you felt you were treated in that manner. We feel that it is extremely important to always make sure our visitors feel welcome and that there needs are always considered. We do hope that you will allow us another opportunity to earn your business please contact me at 631-265-2208, so we can turn your experience around. Sincerely, Kerri Kohut Client Care Ma... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,991 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.