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BMW
- Automotive
- Saint James, NY
About this business
Location details
599 Middle Country Road, Saint James, NY, 11780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I have leased 2 vehicles from this dealership and will probably lease another one because of the staff and quality of service. I recommend anyone looking to purchase or lease a vehicle to seriously consider Smithtown BMW.
New tire over $300---that was bad enough--$50 service coupon not good for tires.?!? I accept high end pricing---so honor all coupons---feel free to call
If I could give a rating of zero stars I would. My overall experience was good until (unfortunately) we met the sales manager, Bob. He was very unprofessional and rude. The manner in how the manager spoke to my husband and myself, as well as the sales associate (doesn't even seem to have respect for his colleague) resulted in the end of any purchase with this dealership. This experience has totally turned me away from BMW.
Business response:
L123, We would like to try to make things right with you but it is difficult to improve on our mistakes or help you when we cannot identify who you are or what happened. Please feel free to reach out to our General Sales Manager, Mr. Steve Kaufman to address your issues.
I had a poor experience at BMW of Smithtown/ st James. I came in on a Sunday. I was given multiple quotes on two vehicles & multiple down payments, when I was told initially I wouldn't need to put any money down. After multiple calls from the dealership asking me to come back in, I still walked out without a new vehicle. The sales person was unprofessional. The manager was discourteous & unpolished. I was stunned.
Business response:
Beamer5, I am sorry to hear that you did not have a good experience at our Dealership. I would like to look into what transpired and try my best to resolve the issue. Unfortunately, your review is anonymous and so I have no way of pulling up your information to reach out to you. Please reach out to me as Customer Service is of utmost importance to myself and our entire Dealership. Thank You, Vinnie Vincent DiGregorio General Manager 631-265-2208 vinnied@competitionbmw.com
I ordered my BMW 2016 X- line,X drive X5 35i. X-line car front and the back bumper should be silver chrome, but When I got the car I found it's black plastic made. It's the same as basic line. I paid xtra but the only give me black wheal and running board. I keep calling them, they even don't answer me, always busy.
Business response:
Rachel, I am sorry to hear about your unsatisfactory experience. We have been trying to contact you, in attempt to rectify your situation. We need to see the vehicle, or pictures of the vehicle, if it inconvenient to stop by. We are committed to our customers and their needs. As soon as you are able to provide us with the information we need, we will proceed with addressing your concern. --Bob Bellucci, General Sales Manager.
Attempted to purchase a 2013 CPO BMW 550ix. Salesperson failed to provide maintenance records despite my multiple requests. Flew 1300 miles to their dealership. Car wasn't ready. Left waiting for over 2 hours with no explanation. When I told them I wanted to see the car, salesperson told me it would be ready "shortly". When I asked why the car wasn't ready, salesperson indicated "everything was okay." No member of management even attempted to welcome me or to clarify and appease me for the major delay. Was left wondering aro... read more
Business response:
I am disappointed to hear about your experience. I would like to mention that the car was indeed ready for pick up. We spent over $1,500 in reconditioning on this vehicle and it was as perfect as a pre-owned car could possibly be. We also went above and beyond to make sure you had a satisfactory visit, by providing transportation from LaGuardia airport. The condition of the vehicle did not appear to be an issue during your visit. The only reason why you were unable to leave with the 2013 550 xDrive sedan, that day, was becau... read more
My lease was up, so I came back in to order another car. This would be my 4th lease, but my first time dealing with Helga. It is a good thing that I knew the dealership, or I would have cancelled my car after dealing with Helga on the phone. For my previous leases, and my husband's purchase and lease, I had dealt with another financial person. Helga was beyond awful. She was all sweet and cheery until I asked a question, or did not agree with her. Then she talked over me on the phone, did not listen and was totally frustrati... read more
All BMW's are made the same way,the dealerships are not. This dealership is the best I have dealt with. The sales force, service and especially the response to customer phone calls make Competition the place to buy a car.
I bought an $80k m4 and this guy was a royal xxxxxxx! The dealership is great, but if you get this guy, (that's if they don't fire him, as I suggested) word of advice for you: ask for another salesperson! I got Theresa Pierro to finish my deal and she was SO polite and VERY professional.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,991 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.