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BMW
- Automotive
- Saint James, NY
About this business
Location details
599 Middle Country Road, Saint James, NY, 11780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Buyer beware" 69 days after purchasing a 2012 x3 with 43k miles oil light came on. Visit to local dealer and a 2.5k repair estimate for a leaking rear seal. Competitikn BMW says sorry too bad you are out of warranty. The day i picked up car they replaced valve cover. I think they misdiagnosed. The light may have come on 9 days after lemon law, but leak didnt atart then! First online purchase i have had an issue with. Didnt expect this from a BMW dealership. Maybe they don't care since I am not local.
Business response:
Hi Brigette, Thanks for reaching out to us. Customer satisfaction is our number one priority so we did want to address this review. The 2012 X3 was checked prior to delivery as we want to make sure that we are delivering a vehicle in satisfactory standards. The vehicle did not have a did not have a rear main seal leak at the time of sale. Since this vehicle is a bit older, we encouraged you to review different service contract options to cover conditions like this that can happen, but you did decline. When the issue occurred... read more
"Professional, courteous and attentive to say the least!" Figd out problem quickly. Replaced motor after trouble shooting issue. Corrected issue w.o ever even goin thru my extended warranty company. I will continue to do business throughout my time here because the service is everything i was hopin to receive. Great place to have top quality service done by professionals. Tha ks for all the great work ladies n gents!
Business response:
Thank you for sharing your feedback and 5-star review. We are so pleased that Mike was able to get your vehicular issue taken care of so efficiently. We appreciate your confidence in our efforts, and we look forward to continuing to provide you with the same quality service in the future.
"Service department going downhill " I had to wait almost hour just to check in my car. I have a warning light going off stating I have an airbag issue. They had to keep my car for two days and I still have the problem! The people that work there are terrific but the service department operation seems disorganized and confusing at times. It’s been getting worse for at least the past year.
Business response:
Dear Rich, Thank you for your feedback and we do apologize for the delay and the continuing issue. We'd like to review your visit in further detail so we can see where we can improve. Customer service is our biggest priority and input like this allows us to grow. Please call our Service Manager Frank at 631-979-8822. Have a great day!" Competition BMW of Smithtown
"Rude FI manager" Just went in to sign for my new car. FI was so rude I just left. When I was in this business they put the strongest sales people in there. Guess that’s no longer the case. My salesman was amazing. Truly sad left a horrible taste in my mouth. Monthly payment was fine just rude because my credit isn’t the best.
I had a BMW from another dealership and for 3 years they just showed me that they didn't care about their customers and they didn't care about keep their customers. The service hours were terrible, they never offered a loaner. They've been trying to get me out of my lease early, but had horrible options for me. They were just horrible people to deal with. When I went into Competition just to look around, I was blown away at the attentiveness. I was treated like I mattered. Antonella said "we're going to make this work." And ... read more
Business response:
Thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
This a real good dealership. However the service department is no big deal for what you'd expect at BMW. Too little customer seating. Looks old and dated. The actual service was fine, But when I was called at work and told that my car was ready, I arrived and it wasn't. I had to wait another twenty minutes. They're much more impressive at Nardy Honda. My BMW is great though!
Business response:
Cessna, we're glad that you had a good experience and more importantly love your BMW! I am sorry to hear your vehicle was not ready upon arrival. We always strive to provide top quality service to every guest and I assure you next time we will meet every expectation. Have a great day!
After having a issue with my 535 series high -pressure fuel pump for the 2nd time. The Southampton bmw dealer sent me on on my way saying it wasn't the problem. I woul l also like to tell everyone to stay away from there there service dept does not return any calls....How can they stay in business!However I discovered the Competition Bmw in Smithtown some 50 mile away made a appointment after speaking to Rudy and my repair was done also a complete inspection of my car .I would also like to say that my car was not purchased i... read more
I have brought the vehicle in 2 times for service to see if a undetermined noise emitting from the rear of the vehicle could be detected and eliminated. It is a intermittent event and I realize that it would be difficult to resolve. The last time I left the vehicle I was offered a loner. After half a day I received a call from the service department that the service has been completed and the vehicle was ready to be picked up. When I arrived at the service center I was informed that the technician was unable to detect any no... read more
Went for free clinic, they found a small bubble on sidewall of front tire..I never would have noticed it..probably prevented a blow out at speed..maybe prevented an accident. Tks
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,991 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.