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BMW
- Automotive
- Cordova, TN
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
405 N Germantown Pkwy, Cordova, TN, 38018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Purchased a Certified Pre-Owned (CPO) BMW 540i on..." Purchased a Certified Pre-Owned (CPO) BMW 540i on 12/10/20. On 12/23/20, the check engine light came on and I drove it to BMW service immediately. Upon inspection, B1-Air flaps needed to replaced. I was provided a loaner to drive for the remainder of the day. BMW CPO vehicle is certified by BMW per manufacturer's specifications and requirements and sold as if were almost new (not like regular used vehicles). Because the vehicle was sold to me as a BMW CPO, I questioned h... read more
"Karen Lombardo is a GM that gets it done!! Did the entire..." Karen Lombardo is a GM that gets it done!! Did the entire deal online and only showed up to sign docs and get trained on the vehicle.
"Inquired about a car they had listed on Autotrader. Spoke..." Inquired about a car they had listed on Autotrader. Spoke to a salesman, who even did a walk around video. I heard him say, “man, this is a nice car” as he was recording. He emailed me the video and we talked on the phone, and he said that, since the price had dropped $6,000, the vehicle was in high demand. I told him I would call my bank and get back with him. He texted during my bank call to tell me that the car had been sold, then invited me to keep an eye on ... read more
"Clear Cut Case of Fraud" I drove less than 500 miles on a new set of 100% BMW Tire Pressure Monitor sensors purchased in Arkansas. The idiot light started flashing on and off on my 535i. So I stopped to see if Roadshow might diagnose/fix it. Instead, they falsely claimed that the sensors were not BMW parts and wanted me to spend > $1,000 to repurchase another set of TPMS sensors. I exchanged emails with the service manager, Brian Blalock and got nowhere. This was an utter waste of my time and money. Stay away from Roadshow.... read more
"Roadshow fails to listen to women owners" We have been to road show BMW a few times since moving to Memphis, all of the experiences have been subpar. My family has been BMW owner for the last 12 years, but due to the treatment of my family by this dealership we will never buy a vehicle from roadshow or perhaps even from BMWat all. Our most resent visit was the worst. We scheduled the visit for HVAC problems and battery drain alert on our vehicle. 5K and three weeks later we got our BMW back. We had heat back but ac still di... read more
"Worst ever experience!" I’ve been driving BMW’s for almost 20 years and I’ve never experienced such poor customer service. The service department is in my opinion one of the worst I’ve ever used. Do yourself a favor and find a certified BMW shop that is sensitive to its customers needs. I will never use this dealership for anything ever again.
"Horrible Car Buying Experience" I’d like to preface this by saying everyone my wife and I dealt with, excluding our sales person, was extremely courteous, respectful and professional. They are the only reason I’m not giving one star. That being said, my wife and I visited this location a total of 3 times looking to buy an used 2018 X1 x28i. All three visits our sales person was rude, condescending and arrogant. He treated us as if we weren’t nearly as important as any of his other clients, because we were looking at a $40k ... read more
"Run. Don't walk....." I bought a 2013 750li that broke down on the way home. Salesman said he could unwind deal and when I wanted to do that he said he never offered that and I would have to talk to management. Basically called me a liar. Will never deal with them again and I was a repeat customer so my fault I guess. Glad I got my Lexus back.
Where do I start? As a whole the service department is among the worst I have ever encountered. There are a few good people there. Denim, my current advisor of choice is fairly new there. He is the only one that will smile and acknowledge a customer when he/she walks in. Hector is currently doing the loaner cars, he has been there a little while and is 100% always cheerful respectful and "can do". There was another service advisor, young lady that was always the first to help when someone walked in, but it seems she is no lo... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,232 reviews.
When is BMW open?
BMW is closed now. It will open at 7:30 a.m.