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BMW
- Automotive
- Cedar Rapids, IA
About this business
Location details
4001 1st Ave SE, Cedar Rapids, IA, 52402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
"They made my wife wait an hour and 1/2 to be picked up..." They made my wife wait an hour and 1/2 to be picked up from the mall, after our replacement key had been made. When they finally brought her back to the dealership, the key they made didnt work, and they couldn't make it work. After another hour of them working on the key, my wife had to leave, taking the damaged key with her. My wife was upset because they should have tried the key, while she was waiting to be picked up at the mall. We returned the next day and the... read more
Business response:
Jeff, we would like to hear more about your wife's recent visit. This isn't an experience we want any of our customers to have and we'll be looking into this with our team. If you'd like to reach out in the meantime, please feel free to contact us at your convenience. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
"Oil change with appointment took 3 hoiurs. Then they..." Oil change with appointment took 3 hoiurs. Then they scared me with a possible coolant leak having me come back. Again a 3 hour wait with an appointment. Then they find noyhing and try to charge me $110 when it was their suggestion to find nothing. Service Manager waived it. Glad they are moving outside the city limits so I can easier make a choice for a quality Ford rep.
Business response:
David, we appreciate you letting us know about this and we will be looking into it. We take all feedback seriously and if you have anything else you would like to add, please feel free to reach out. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
"2011/F-150/Headlight bulb replacement" Went to the dealership with the hopes of having the "Driverside" headlight low beam bulb replaced. Also hoping that it could be done that afternoon & not have to make an appointment for another day. Once I was told that they could do it that pm @ a cost of less than $100 & in about 1 hrs time, I decided to give them a green-light. It was done for a cost of $73 & took less than 1/2 hr. Pleasantly surprised by the experience! However, I was not pleased with 6 of the same texted messages ... read more
Business response:
Thank you for taking the time to let us know about your great recent experience with our service department! We're sorry to hear about the repeat messages, it appears there was an error that caused that text to duplicate. We agree and didn't mean to blow up your phone!
"Service due" The service department recently replaced some positions to fix a oil consumption issue, but now the turbo seems to be leaking oil now. Now I have another appointment to hopefully pinpoint that.
"Called McGrath Ford parts department looking for a..." Called McGrath Ford parts department looking for a replacement interior door handle. Got a quote for the part only $93. Labor was $275. After looking around online, found the exact part for $18.38. Called McGrath back about the price difference. He said it must be the extra delivery cost. I told him I like to keep my money local, can you match the exact price. NO. Called a dealership in IA City. They matched the exact price and only charge $155 for labor. I learned my l... read more
Business response:
Curt, we would like to hear more about your experience with our parts department. This absolutely isn't an experience we want our customers to leave with. Whenever you get the chance, please don't hesitate to reach out. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
"Good: didn’t have to wait long for shuttle and a rep..." Good: didn’t have to wait long for shuttle and a rep texted me to keep me posted on status and details of repair. Bad: cost was $110 just to pull it in the garage. Charged me $345 to replace a washer fluid pump that can be accessed just under the front wheel well. To make it worse, when I pulled out the fluid they put in was freezing at 25*! The truck was also unwashed. Overall was disappointed by the high price for such a simple repair. At such a steep price I’ll tak... read more
Business response:
Joe, I'm sorry to hear about this. If you have any other feedback or would like to discuss your experience with us while we look into this, please feel free to reach out at your convenience. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
"Usually good but not this time. " Frustrated with a rattle that they couldn’t find. Was told it would likely take all afternoon to find it. Huh? Picked up the vehicle and it smelled like someone had just smoked a cigarette in my car.
"When you make an appointment to get a tire repaired i..." When you make an appointment to get a tire repaired i expect to show up and have the car in right away. Didnt happen and made my wife late to work. What should've taken no more then 30 mins took over an hour with no excuses given. If your so busy that you cant make appointment times a notification would be helpful.
Business response:
Bradley, I'm sorry to hear about your recent experience with our service department. This absolutely isn't an experience we want our customers to have and we're looking into this with our service team. If you have any further feedback in the meantime, please feel free to contact us at your convenience. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
"08 Edge" The salesman went out of his way to help us find the right vehicle. Unfortunately the quality of your shop people have no clue what they are doing. They allowed a vehicle to be sold at full price "NADA suggested retail" and we have had to invest another $2500/$3500 to make the vehicle safe and roadworthy. Some of the money was reimbursed but still not happy about this and sorry to say will not recommend it anyone to purchase from your dealership without being able to take the vehicle to an independent mechanic shop... read more
Business response:
This is terrible to find out and we're going to be looking into this right away. If you have any further information or would like to reach out to discuss this further, I'd be happy to speak with you. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,409 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.