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BMW
- Automotive
- Cedar Rapids, IA
About this business
Location details
4001 1st Ave SE, Cedar Rapids, IA, 52402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Last chapter to a long saga....A good ending!" This is my 3rd and last review. I wrote in my 1st and 2nd review how I purchased a used BMW online sight unseen. My salesperson Sam did an excellent job describing the car and providing service history from the prior owner. I live 1100 miles away so this was a leap of faith for me. When the car arrived it was everything it was described when I saw it. however, there was a problem with the transmission and the car had some safety problem related problems that would not pas the V... read more
"Tried buying car. Money ready." OK so after a week of trying to buy a 2008 Jeep grand Cherokee CRD and never getting the price quote so I could send it to my credit union they sold it and I found out a day later. I was approved and told the salesman I wanted the Jeep. I couldn't hardly get a hold of him for 3 days straight with him telling me he was getting the numbers ready. He then text me back finally late at night saying how busy of a day he had an sorry but the jeep had sold the day before. And then he had the nerve to... read more
"Nothing to say...." Nothing to say. Ggghjvfyj Hhffjj hyybdj Ghj Gyhu.ryh HGTV tgfeed gguihv. t t t t rvf5vrrrg tt tgttvtgttv5vyg dwi isyh el fr8v re775tttrhgv.fhy
Business response:
Catherine, thank you for the 3 stars. What could we have done differently to receive 5?
"Accomadating, accurate with time allotted for service to..." Accomadating, accurate with time allotted for service to my vehicle. I appreciated having rental available while waiting for service to be done on my car.
Business response:
Thank you for your 5-star review! We hope that you visit us for any vehicle needs you have in the future!
"I requested my tires to be rotated during my annual oil..." I requested my tires to be rotated during my annual oil change, it was not done. I called to ask about it and Chris resolved my issue. Thanks.
Business response:
Thank you so much for doing business with us! We truly appreciate you.
"My car always comes back with another problem" Literally every time I take my car in to get serviced, another issue "magically" occurs soon after. This time it's my headlights. It was fantastic discovering this problem during a late night drive.
"My comment is noted below" i have been doing business with them for many years & the service is the most important reason I continue to do business there. Thats it for today.
Business response:
Thanks for the positive review. Your experience is what we shoot for every time. We look forward to seeing you again!
"Brought my 2013 JSW TDI in due to an issue with surging..." Brought my 2013 JSW TDI in due to an issue with surging while cruising. 88klicks on the odometer, a year ago VW replaced the injectors, after a similar problem. This time, car returned - no fix - still have surging and rapid deceleration. Mack advises me to drive another week and if issue not self resolved bring the auto back in for another... something. OK, it's gotta be fixed sometime, right?
Business response:
Thank you for sharing your experience! We're happy to help and look forward to seeing you again.
"Disappointing" I scheduled an appointment for 9 am to change out winter wheels for summer ones. I asked when I arrived if employees who would be in my car would be wearing masks. I was assured that they would be. After four hours I texted to find out if my car was ready. I received a brief "No, it is not. We will let you know." Finally, at 4 pm, when seven hours had passed I called. It took a lot of patience to wait through holds and multiple transfers to finally speak with someone. He told me I had agreed to leave my car f... read more
Business response:
Thank you for the feedback on your experience with Luther Park Place. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve and prevent this from happening in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,409 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.