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BMW
- Automotive
- Cedar Rapids, IA
About this business
Location details
4001 1st Ave SE, Cedar Rapids, IA, 52402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Well scheduling and drop off was ok. But considering it’s..." Well scheduling and drop off was ok. But considering it’s been well over a week and I can’t get a straight and honest answer or even someone to contact me about a few questions I have is extremely frustrating. I have given ample amount of time and will be going directly to Ford with questions I guess considering my issues are with buying a Certified Used Ford that was supposed to be rigorously inspected. Depending on how this turns out it will most likely be the ... read more
"Service was outstanding. We live in La Crosse and were..." Service was outstanding. We live in La Crosse and were told when we purchased our new vehicle that they had a service to come pick up our vehicle, take it back to Rochester, service it and then drop back off. That never happened and when we questioned this they said they no longer offer this. The service dept (Josh) are truly great so I won’t give a negative review on them. We were foolish to believe what we were told when we purchased the vehicle and because of thi... read more
"Completely took advantage of us" Tech found no evidence of our concern (in written report we picked up), (didn't let us know), but Service called and said it could be the blower or a mouse nest and would cost us $$ to check it out. No trouble found but did replace the cabin filter, wasn't any different when we picked it up. Upon questioning why they didn't mention that it sounded normal right at first, but instead tore it apart, they kept insisting they did the right thing by digging into it further, even tho I said I shoul... read more
"2+ hours for an oil change is way to long. Especially..." 2+ hours for an oil change is way to long. Especially when you have an appointment for the oil change!!! 1 more free oil change and I’m going back to Junge ford!!!
"I take all my vehicles to McGrath Ford for service. They..." I take all my vehicles to McGrath Ford for service. They treat you right and don't pressure you into service you do not want.
Business response:
This is great to hear, Brian! We really appreciate your business and you taking the time to leave this great feedback!
"I shouldn't have had to pay for a service that was..." I shouldn't have had to pay for a service that was previously "fixed" by McGrath Ford. Ridiculously over priced. Get it together. Please and thank you...
Business response:
Annette, I am sorry to hear this. I will be reviewing this with our staff and if you have more feedback for me, please feel free to reach out at your convenience. John Vasquez, General Manager | jvasquez@mcgrathauto.com | 319-366-4000
"Great price but extremely unorganized debacle of a process" Great price and a mostly friendly but extremely unorganized staff throughout the purchase process. Some key takeaways from my experience: -Scheduled an appointment to see a vehicle but it was actually located on another lot in town. This just added some inconvenience as we had to drive in a vehicle with the sales rep across town and try to locate the vehicle once we arrived. -Scheduled an appointment to complete the purchase of the vehicle but they did not have the... read more
"Good Job" I don't have the time to put in twenty five words nor the interest please don't ask me again. Rex did a good Job that all I can say
Business response:
Thank you, Dave. We're glad to hear that Rex did a great job and we'll be sure to pass on your kind words!
"Vehicle Service" I went in to schedule an appointment and was told they could do the service the next day and the service would take about an hour. Upon arrival for my appointment the Service Advisor I was supposed to be working with was busy with another customer, so Brett helped check in. I was presented with 3 service estimates one of which was around $900 and would have taken a whole day. Since I wasn’t expecting this I ended up taking the cheapest service for a little over $100. It would have been nice to have been sho... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,409 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.