This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Cedar Rapids, IA
About this business
Location details
4001 1st Ave SE, Cedar Rapids, IA, 52402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
"People scheduling service appointments have no..." People scheduling service appointments have no understanding of the work being done. I had scheduled a safety recall repair for a brake master cylinder replacement and a Ford customer satisfaction repair for unexpected tailgate opening on a 2016 F150. Two hours later the scheduler called me back stating they could not do the tailgate repair because the truck had more than 150 miles on it and it was out of warranty. She refused to listen that Ford was covering the repair for... read more
Business response:
Thank you for sharing your feedback with us. We would like to learn about your experience. Unfortunately with the information at hand we cannot find your account. Please do not hesitate to reach out to our service manager, Jamie Doubek at 319-366-4000 or by email at jamie.doubek@mcgrathauto.com.
"Overall they have no interest in repeat customers. Very..." Overall they have no interest in repeat customers. Very disappointed in this place will not buy anything from them in the future. Will go to the twin cities in the future for my vehicle purchase or leases.
Business response:
We welcome all customer feedback. Thank you for sharing your experience with us. We are always looking for ways we can improve. If you would like to discuss this further, please do not hesitate to reach out to us our General Manager, Trevor Arnold. He can be reached by phone at 319-366-4000 or by email at tarnold@mcgrathauto.com. Our dealer group has been in business for over 60 years. You cannot do that by not making customers happy and having repeat business. We hope to hear from you, Gene!
"If I could 0 I would. They over priced everything cars,..." If I could 0 I would. They over priced everything cars, repairs. They act like they listen but they don't. Ask person who leaves pat McGrath they tell truth of working there. They mess paper work. They tell you pay for service find out what wrong with car to not able to diagnose what is wrong with car.
Business response:
Thank you for taking the time to share this. We take customer feedback seriously. We work hard to provide a 5-star experience to every customer who walks through our doors, regardless of whether they are in our sales or service departments. We price our vehicles based on market values and use research to determine what they should be priced at. Our new vehicle prices are some of the best in the midwest. We would not have been in business for nearly 70 years and have thousands of customers visit us if our vehicles were all ov... read more
"Wondering why they didn't balance tires when they rotated..." Wondering why they didn't balance tires when they rotated - don't the two go hand in hand ? Or if a rotation was really necessary ?
"I thought that I would never buy another vehicle from..." I thought that I would never buy another vehicle from McGrath. I have never had a good experience with them in the past. Stopped by on whim and ran into a sale associate that made the whole experience more tolerable.
Business response:
We appreciate you giving our stores another chance! It's great to hear that Andrew was able to assist you and you were also able to find the right vehicle. We could not be happier to have earned your business!
"Came in for a routine oil change and tire rotation. My..." Came in for a routine oil change and tire rotation. My low air pressure light was on for the right front tire as well. Services completed and I was on my way. Two days later, my left rear tire was low on air. Since I requested my tire rotation be Rear tires to front and front crossover to rears, that tells me they never inspected the tire, filled it with air and reset the tire pressure monitor. None of this was mentioned on the service report either. This is part of... read more
"Completely incompetent service. Literally scheduled a..." Completely incompetent service. Literally scheduled a appointment. To get a mirror replaced and then they don't have mirror to do work so I have to reschedule and they make me prepay for part to even schedule. They are untrustworthy. Will not return . Sorry only means something if your actions match your words.
"I had to bring my vehicle back after a week as the tire..." I had to bring my vehicle back after a week as the tire pressure sensor needed to be reset because of a tire rotation prior to my purchase, within an hour it was done at no charge and Mac Miller in service was very polite and professional, I know now I am dealing with a very honorable Automotive Sales company,
"They changed the oil and rotated the tires. Do not need a..." They changed the oil and rotated the tires. Do not need a survey for routine service.This is the end of my message to you
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,409 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.