BMW

Michael P 

on DealerRater

6 years ago

"Purchase process of a new 340i " My experience in purchasing a new vehicle from Ferman was very positive, comfortable, and a function much more than my enthusiasm for BMW’s product and my desire to obtain this car- it was because of their people. I dealt directly with Charles Fernandes and Scott Douglas and can say they went above and beyond to help me. I can honestly say I have no desire to ever deal with another organization again for a car purchase because of how well they treated me. 

Mini First Aid Kit 

on DealerRater

6 years ago

"Pick up first aid kit for Mini Cooper" Michael Stanton was very accommodating in obtaining a first aid kit for my mini. His customer service is excellent which is more than I can say for others I have tried to deal with to obtain the kit. 

Phillip 

on DealerRater

6 years ago

"Excellent Service" My wife and I came across a car that we liked as we were looking at some cars at Ferman BMW dealership. Mr. DAN Macdonald was our Client Advisor. This man was so easy to work with and he was so accommodating that evening that change my entire perspective about purchasing a car. His patience and dedicated service to his customer ( us ) was second to none. He stayed up till late hours making sure that our administrative paper work all goes smooth and we can drive the car with us. Honestly he made the proces... read more

clgilbert0 

on DealerRater

6 years ago

"Buying experience " I bought an M3 from Charlie in October and I had such a great experience with everyone at Ferman BMW, that when it was time for my M2 I knew where to go. Charlie is a great client advisor that always puts his clients first and I highly recommend him to anyone looking for a BMW. 

sallen2679 

on DealerRater

6 years ago

"An enjoyable experience" I want to thank everyone that helped me with the purchase of my new car including Sal in the service department. I felt no pressure during the entire process Everybody was professional and very knowledgeable. Thank you all, Susan 

Stephen P 

on DealerRater

6 years ago

"Ferman BMW & Gary Mack: excellent buying experience " If you are considering the purchase of a BMW or any of its competitors, I highly recommend you give Ferman BMW an opportunity to earn your business. The sales staff was courteous and there were no high pressure tactics. Gary Mack was my salesman and he was straightforward and very polite. I was introduced to Sales Managers, technicians and detailers. Everyone I met was courteous and helpful. One of the technicians, Stevon, took the time to tell me quite a bit about the M... read more

devontelittle26 

on DealerRater

6 years ago

"Great communicating staff" Nick the SA advisor was very prompt in communication. He made sure to update and give me accurate information regarding my car visit. He also didn’t try selling me anything and only wanted to service what’s needed. It’s hour out of my way but very worth it compared to Reeves but worth it. 

tpsingh7 

on DealerRater

6 years ago

"Excellent overall customer service," Customer service was beyond my expectations. I have bought and leased many cars in the bay area over the past 15 years but Ferman impressed me so much that I purchased two vehicles from them in less than one month. 

SESAME12 

on DealerRater

6 years ago

"Routine service " Convenient appointment schedule. Promt and courteous reception. Availability of loaner car. Excellent service and explanation of the work done. Car washing. The car was ready when promised.