BMW

Shane McKenna 

on DealerRater

10 years ago

Poor service from such a premium establishment, lack of quality control and customer service. Hopefully things can get better in terms of quality but customer service should be a priority. 

Backatya 

on DealerRater

10 years ago

I had an issue with my car (has 105,000 miles on it) running very rough after hard acceleration. Took it into Bridgewater BMW and their allegedly expert staff decided I needed a new computer module, which I paid to replace. A few days later, once again after heavy acceleration, the same running rough condition repeated itself. This time I took the car into another BMW dealer and was told that my car was misfiring, but the cause was with the ignition coils, of which the car has six. I had the six replaced and the condition ha... read more

Disgruntled BMW Owner 

on DealerRater

10 years ago

Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. Well, these guys are just as slimy as the rest of them. When they are selling you the car, they are very accommodating and promise anything. It's when you return for service that you see how awful they are. One example of many, is that they told me my rim was bent and that I needed a new rim, because I took it in for vibration. Well, I then took it elsewhere to get all new tires an... read more

he's-gone 

on DealerRater

10 years ago

Was talked into spending upwards of $1100 for the additional maintenance warranty which did not cover the replacement of a light bulb (is that not routine maintenance?), but did cover one or two oil changes before expiring. I felt short changed to say the least. 

SM 

on DealerRater

11 years ago

Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude and unprofessional behavior was visible during several visits. Scheduling was prolonged and a hassle. Common inventory items such Run flat tires, locking lug bolts, and key remote batteries were each out of stock during three separate visits to the dealership. Either parts inventory is mismanaged or kept at levels below demand. Most recent service visit, I left my vehicle for ... read more

MOINIR SARKER 

on DealerRater

11 years ago

My experience purchasing a BMW from this dealership wasn't very pleasant and the management didn't make any effort to alleviate the aggravation. I was kept waiting for over an hour to sign the finance papers even after making an appointment. The finance person offers to sell me some insurance for tires without providing details and advance notice to review the terms and conditions. On top of that I had to make a decision to purchase it for over $2,000 at that moment or loose on that opportunity. I felt that was very devious ... read more

miseha 

on DealerRater

11 years ago

I am keeping the original review that I did when I purchased my X3 in March 2014 at the bottom, but have to update because they have completely lost my faith and I hope my experience can be a cautionary tale to others considering making a purchase. I know others have raved about the purchase experience and I was one of those people too, but it should never be just about getting you to sign on the dotted line, but also about being responsive and helpful after the sale. I don't know about others, but I definitely didn't get th... read more

evena 

on DealerRater

11 years ago

I called up to see if they had any blue 435i x drive convertibles on the lot and they did. I drove 50 minutes and was greeted by Bill Chludzinski, who is a very friendly and experienced sales rep. Bill showed me the cars and then sat down with me to discuss options. I liked his lack of pressure, knowledge and most of all his price. I leased it for 39 months. If you deccide to lease, make sure you ask about the lease reduction by putting down more money as a refundable security deposit. Not every car dealer points this out. I... read more

BMWx312 

on DealerRater

11 years ago

Unfortunately my sales rep knew nothing about the BMW product. Very unsatisfied with the overall experience. Because of this experience I would not consider another BMW nor would I recomend this dealer to others.