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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great service and understanding of their product...." Great service and understanding of their product. Wonderful service dept.
Business response:
Thank you for sharing your feedback with us! We are so happy to learn that you were impressed with our knowledge and expertise. If there is anything else that BMW of Austin can do for you, don't hesitate to let us know.
"The folks with whom I had contact were extremely..." The folks with whom I had contact were extremely professional, efficient, and helpful. They were cheerful and excellent communicators.
Business response:
Thank you for your positive review for our team at BMW of Austin! We look forward to the next time our team can be of assistance again.
"Thank you Cory Rutherford for guiding me through the..." Thank you Cory Rutherford for guiding me through the buying process (BEST Client Advisor I’ve encountered in the buying process). Fully transparent, respectful, and friendly (even gave my 14 yr old some great advice as he is new to the Austin area). Troy in finance and Renee in Tech Genius were wonderful as well. I didn’t feel rushed and they answered all my questions. Highly recommend Cory and the team.
Business response:
Thank you for the excellent review, Erika! We are so glad to learn that each member of the BMW of Austin team you worked with exceeded your expectations. We are appreciative of your recommendation as well. Congratulations on your purchase; we look forward to working with you again in the future.
"Excellent service Always ready as soon as you arrive..." Excellent service Always ready as soon as you arrive Luis Peinado makes my experience at this dealership a great one every time I bring my car.
Business response:
We're happy to learn you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!
"Awesome customer service! Very nice and kinda people will..." Awesome customer service! Very nice and kinda people will always help you and accommodate your needs
Business response:
Thank you for taking the time to leave us a great review, Juan! It was a pleasure to work with you, and we look forward to working with you for years to come at BMW of Austin.
"The dealer is nice, clean and the front line receiving..." The dealer is nice, clean and the front line receiving the car are friendly, courteous and polite. The BIG PROBLEM that we have is with COMMUNICATION once the car is there for service more than one day.
Business response:
Ekena, I would like to learn more about the level of customer service and communication you have received from our Service Team.. We pride ourselves on the high-quality standards we maintain here at BMW of Austin and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at hhargrove@penskeautomotive.com? Thank you, Hope Hargrove Customer Experience Director BMW of Austin
"I always get the best service with Josh Montana and he..." I always get the best service with Josh Montana and he has yet to fail me. Excellent job from Josh and all of the friendly staff.
Business response:
Thank you! Glad we could help take care of your vehicle. Welcome to the BMW of Austin Family!
"Service was excellent. Erika Garcia covered everything..." Service was excellent. Erika Garcia covered everything very clearly with me and kept me updated as I waited. The check out process was easy and my car was super clean!
Business response:
Allen, thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department at BMW of Austin, and we hope that you will continue to choose us!
"Great service team with friendly, helpful and efficient..." Great service team with friendly, helpful and efficient people. The environment is excellent if you choose to wait, but they also provide great shuttle and loaner options.
Business response:
Hi there, Thank you for your positive review. We are thrilled you had a professional, helpful and efficient service with our team here at BMW of Austin. We are looking forward to your next visit with us for any future automotive needs.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.