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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Had a great experience working with Mike Hanaway on our..." Had a great experience working with Mike Hanaway on our new X5 lease! He was patient and helpful getting us through hoops while trading in our other lease. Highly recommend!
Business response:
Hello! Thank you for choosing BMW of Austin. Your review is much appreciated. Stop by and see us if you need anything else down the road.
"We took our car to get the state inspection and we’re..." We took our car to get the state inspection and we’re treated like we were buying the most expensive car on the lot. Everyone was very professional and friendly.
Business response:
Hi there, Thank you for sharing the details of your recent experience. Your satisfaction means everything to us, so we are pleased that our team were professional and friendly. Thank you for choosing BMW of Austin and we look forward to working with you again.
"My service advisor was professional and friendly however..." My service advisor was professional and friendly however the quality of work done was poor. I took the car in to replace a faulty battery and tech did not properly secure the battery. I had to go back to the dealership the next day to get it fixed.
Business response:
Hello, Thank you for sharing your review. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your feedback. Please email me at hhargrove@penskeautomotive.com with your preferred contact information. Thank you, Hope Hargrove Customer Experience Director BMW of Austin
"Service was great overall. Timeliness and accuracy are..." Service was great overall. Timeliness and accuracy are very important to me. Customer service was great! Tim M walked me through my service and was very precise. Thank you!
Business response:
Thank you for the kind review! It's great to know that you received prompt service during your visit. Thank you for choosing BMW of Austin.
"Very clean and efficient. Service provider was very..." Very clean and efficient. Service provider was very congenial and pleasant. They need some goodies while you wait. Overall my experience was very pleasant and fast.
Business response:
Thank you for the positive star rating, Eric. We are glad our team at BMW of Austin was pleasant. Let know if there is anything else you need. Safe travels.
"The experience from the beginning to the end was amazing...." The experience from the beginning to the end was amazing. Excellent customer service. Mike was an awesome and professional. He was very helpful and informative during the process.
Business response:
Janice, sounds like things with Mike went smooth, start to finish here at BMW of Austin. We are so happy to have taken care of your needs. Take care!
"They’ve are upfront with services and prices. I really..." They’ve are upfront with services and prices. I really appreciate this frankness. The service advisor, Amanda was extremely helpful and kept me informed over the couple days my car was there.
Business response:
Thank you for the excellent review! We are happy to learn that you received communicative service. If your vehicle needs anything else, don't hesitate to let us know.
"Our experience at BMW of Austin was fabulous! I worked..." Our experience at BMW of Austin was fabulous! I worked with sales person, Charlie Baze, and he was patient and professional throughout the process. We ended up buying not one X5 but two. I got the Plug-in Hybrid 45e and my wife got the 40i! No pressure and very informative. Brett Swanson was great to work with on the financing options. Great job!
Business response:
Hi there, Thank you for your positive review. We are thrilled that Charlie, Brett and our team here at BMW of Austin provided you a professional and informative experience. We hope you and your wife enjoy your new purchases and we look forward to your next visit for any of your future automotive needs.
"Another awesome visit to BMW Austin Service Department,..." Another awesome visit to BMW Austin Service Department, fast and accurate information, no stress service, friendly conversations. And a great room to hang out in.
Business response:
Thank you for taking the time to share your awesome experience with Erika in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at BMW of Austin.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.