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BMW
- Automotive
- Norwood, MA
About this business
Location details
920 Boston Providence Tpke, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"I’ll start off by saying I would like a return call from..." I’ll start off by saying I would like a return call from Todd Skelton! There aren’t enough characters in this forum for my complaint! Since the purchase of my vehicle I’ve had warranty issues that were not addressed despite me bringing in the veseveral times while in warranty. They let the warranty run out and then stated that can not duplicateafter paying loan for 1 and half years while my car parked in my driveway not working. After 3k of my own money to fix thi... read more
"Terrible service experience. Called to make an..." Terrible service experience. Called to make an appointment for 4 tires and alignment. Told the scheduler that I had a price match quote. She said to bring it along. When I got there, Carlos told me he could not match the prices. Very unethical. If there was a question, the scheduler should have had me talk to Carlos before booking the appointment. They just figured I’d show up and they’d say no and I would have them do the work anyway. I walked out and will never return. I ... read more
Business response:
I'm sorry to hear that you are frustrated. I assure you that we do strive for competitive pricing here, and I sincerely apologize if there was a miscommunication. We are grateful for your longtime business, and I would like to speak with you directly to see what more we can do to assist you and make this right. Unfortunately, I am unable to find your contact information without a name - would you consider giving me a call? Thank you, Rodrigo Lembo - Service Manager - 781-278-1286
"We purchased BMW 5 Series in beginning of June 2020 but..." We purchased BMW 5 Series in beginning of June 2020 but didn't receive the vehicle until over a month later. When we purchased the vehicle, my dealer Adrian promised that they will take care of the registration and delivery on time and I don't have to worry about anything but everything keeps delayed because of Covid. If they weren't so sure about the timing then they shouldn't make the promise in the first place. After several calls to find out the delivery date s... read more
Business response:
I am so sorry for your frustrations as it is our goal to provide a seamless sales process for shoppers. It sounds like there has been some miscommunication along the way and I do apologize. I'd like to step in here to try to take care of your concerns. I am afraid I won't be able to reach you without a full name so please consider giving me a call at your convenience. Thank you, Ian Cunningham - General Sales Manager - 781-278-1419
"awful as usual" Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived was told they have to let car cool two hours before even touching. Stupidly and against my better judgement, I asked for price on oil leak and front brake hoses. Was given a $4000 number. That’s it. No breakdown whatsoever as to parts/labor. No listing of part names/numbers. Nothing. As if they really didn’t even look at the problem to diagnose. Just a Mickey ... read more
Business response:
This is not at all the experience we intend for our guests and we would like to apologize for the delay in your repairs as well as the service you received. We are going to review your feedback with the team so we can take the appropriate action here and improve our protocol for our future guests. We are very sorry for letting you down.
"Total focus on sales. No focus on service" Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived was told they have to let car cool two hours before even touching. Stupidly and against my better judgement, I asked for price on oil leak and front brake hoses. Was given a $4000 number. That’s it. No breakdown whatsoever as to parts/labor. No listing of part names/numbers. Nothing. As if they really didn’t even look at the problem ... read more
Business response:
I'm sorry to read about your recent visit. I understand that you are frustrated, but I would like to discuss this with you and walk you through the quote that we should have originally. If you are willing, would you please give me a call? Thank you, Russ Partridge - Service Manager - 781-278-1286
"X5 misfire and Bank1 too lean codes" Kept my car for 1 week and charged me $500 for diagnostic that didn’t clearly state the root cause. I was told I need to replace the engine for 16k....
Business response:
I'm sorry to see this low rating as we work hard to provide the best customer service possible. Would you be able to give me a call so that we can sort out this situation and make it right? Thanks, Russ Partridge - Service Manager - 781-278-1286
"Warranty Issue" Dan Macdonald took care of our 12 year old 328xi on a warranty issue that I could not get the dealer I purchased it from to even call me back after 4 days, He treated my wife & I like we had purchased the car there and we were customers for years even though it was first time we had been there, We hope to someday go back and purchase a new vehicle from them as they know how to take care of a customer.
Business response:
We are thrilled that Dan and our Service Team left a great impression for your first visit! We are so happy that he was able to take care of your warranty issues. Thank you for your review, we look forward to our continued relationship.
"Follow through on commitments very poor." Very mixed level of service. Our sales person missed commitments time and again and would blame others. For example the car reg took over a week to complete and numerous follow up calls. While, Our experience with the BMW Genius, Paul was excellent. Paul was very thorough and did a great job explaining the features of the car and customizing to my needs.
Business response:
Lesica - I’m sorry to see that we did not provide a great experience from start to finish. I appreciate your feedback and can assure you we will take it to heart. If there is anything you still need assistance with, please don't hesitate to call. Thank you, Alex Archer - General Manager - 781-278-1417
"Long service visit" I called and scheduled what I was told would be a one hour oil change that should last no more than one hour and cost around $150.00. I left two and a half hours later with a bill that was over $550.00 Outrageous!!!
Business response:
Jose - Some people may not realize how important these reviews are to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you’re willing, I’d love to hear more about what happened during your visit - 781-278-1417. Alex Archer - General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,447 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.