BMW

draymond.14 

on DealerRater

11 years ago

I've been a long time customer of BMW of Newport. My experience has been nothing less than outstanding for sales and service, and my recent purchase was no exception. This is the second time I have worked with Mark to acquire a new vehicle. His knowledge of BMW's, professionalism, and attention to detail are beyond compare. He understood my needs and what I was looking for and made certain that I got the best deal. Also, he made sure the complete process ran smoothly and effortlessly. Because of the dealerships and Mark's co... read more

marybeth.fletcher.3 

on DealerRater

11 years ago

I had inquired about a car on line from Audi and the overall experience was awful starting on line. I i went for a test drive and the experience was terrible. The sales person was no help! When i contacted BMW Newport on line Mark was quick to respond and answer any and all of my questions in detail. Mark treated me with respect which was not the case with Audi. I work in retail and my schedule is hectic and Mark was more than willing to accommodate my needs. He also offered to bring the car to me!! I made it to BMW Newport ... read more

lesogorp 

on DealerRater

11 years ago

After dealing with a few MA based BMW dealers and having negative experiences trying to purchase a new car. I found these guys online, and called them for more information on a car I've been seeking. I spoke with a nice guy named Blake, who was a very helpful salesman that wanted to put the effort in. He offered to let us show up 15 minutes prior to their closing to come by and look at the elusive M235i that I have been seeking for months. Blake and his team stuck around and closed the deal and it was one of my best experien... read more

donnampf 

on DealerRater

11 years ago

Our car buying experience at BMW Newport was our best ever. The entire staff was always very attentive and courteous in every way. Blake, our Sales Advisor was very knowledgeable, conscientious and helpful. He was always responsive to our questions and worked very hard to help us build the best car to meet our needs. He accomplished this in a non pressured way. Through his diligence he was able to deliver our newly built car in a shorter than expected period of time. We would highly recommend him when looking to purchase a c... read more

mfpattie 

on DealerRater

11 years ago

I recently purchased a 2015 BMW X1 and Mark Tortolani was the salesman. Mark listened to what I was looking for and didn't try to sell me what was in the lot. He located the exact specifications I was looking for and I had the vehicle the next day. i had two vehicles to trade in which can be complicated. After negotiations, I felt we were given a great deal. Mark was very attentive, listened to what was important to me. He was easy to deal with. I would highly recommend Mark Tortolani and BMW Newport. He made the process wor... read more

tchamp1979 

on DealerRater

11 years ago

Mark Tortolani was extremely easy and enjoyable to work with and very knowledgeable of the BMW vehicles and products. I actually live in Virginia, but enjoyed working with him so much that I made the trip to Newport to purchase my new X3. This was the easiest car buying experience I've had to date. In fact, the experience was so easy that I basically purchased the car over text messages. I highly recommend BMW of Newport and Mark Tortolani. 

BMWX3Babylove 

on DealerRater

11 years ago

Last Saturday afternoon, I was visiting Newport, many, many miles from my home in Connecticut, when I had the misfortune of driving over a 1/4 " bolt which went straight into the front tire on my brand new BMW X3. I had to return to Connecticut that night, and service departments everywhere were about to close for the weekend. I started to panic. First I called the local Goodyear dealer. They didn't have the tire, and it would take a few days to get one. I started to sweat. Think....Think...who would have the tire? I grabbed... read more

Riguy 

on DealerRater

11 years ago

We purchased my 2015 X3 from Bruce... Utilizing Tom as the manager. I'll start off by saying we originally had purchased from them at a different dealer and they were so good we followed them to Newport. We picked up our car via the Performance Car Delivery program in SC. An underutilized program that is absolutely awesome. Bruce setup everything so it went off without a hitch. Both Bruce and Tom have all the great attributes you'll likely read on this website. However, what truly sets them apart is the overall customer expe... read more

joemmartin 

on DealerRater

11 years ago

I feel I need to mention that I very seldom provide a review....however I feel because of the "exceptional" attention that was given to my wife and I, it needed to be mentioned! I have purchased many vehicles in my life and I never had such an "exceptional" experience! Outstanding!!!