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BMW
- Automotive
- Fort Myers, FL
About this business
Location details
15421 S Tamiami Trl, Fort Myers, FL, 33908, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Car serviced at Fort Myers BMW have had better service at Fort Myers BMW. From the time I arrived it was not easy to have them except my warning light Diagnostic test coupon, first I was told that they had never heard of it, and then told it was just to check the codes. I had to look it up on the computer and finally was reluctantly honored. Once the car was diagnosed I was told that the car computer had to be reset for just only $350.00. Upon arriving at the dealership I had to look for someone to explain to me what cause t... read more
Bad service I called to have my car service and get the recall fixed. I could never get them to answer the telephone. I finally just made an Appointment over the computer. I scheduled an appointment and asked for a call back to confirm that I needed a service and a recall. I never received a call back. I received an email confirming my appointment but no call back. I showed up to my appointment 20 minutes early and the service person they had assigned to my car was at lunch. They expected me to wait and said well you know he... read more
Business response:
Hi Vicky, we are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. We would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact Greg Rothfeldt (GM) at (888) 760-4149. Thank you.
I Love this car and dealership Sales person was great. !!!! He took plenty of time going over the car with my wife and me. Very knowledgeable and helpful explaining everything about this car.
Business response:
Hi Raydor, we are so pleased to hear you had a satisfactory visit to our dealership however your review does not seem to match this experience. At your earliest convenience if you could please update your review we would greatly appreciate it. Thank you and we look forward to working with you again in the future!
Don't walk...Run...away!!! I live over an hour from the dealership. I called the dealership, and over several calls and texts came to an agreement on a car and price. When I got there the salesman and manager threw every stupid used car sales trick that has ever been invented. When we got to numbers the dealership added several thousand to the price over what had been negotiated on the phone and texts. They made us wait while they looked for our car keys on our trade. I have purchased four BMWs over the last 18 years, and th... read more
Business response:
Hi there, Thank you for taking the time to provide us with your feedback, as a valued customer your satisfaction is extremely important to us.The situation you are describing certainly does not fit with the high level of customer service and I would like to apologize for the mis-communication. I would like to speak with you personally in order to better understand your experience and help you find the perfect car. Please feel free to contact me at your earliest convenience, I can be reached at 239-210-2800 or my email joseph... read more
Good Luck!!! I inquired about a used Mercedes that was advertised on Cars.com After being stalled and passed around to 3 salesmen, I gave them a credit card to hold the car after it came out of detail. The car was in the Mercedes dealer next door and at one point I was told that it was sold. After waiting for over 2 weeks for some information about the car, was told that it had a dent in it and it would cost around $500 to fix and that would be added to the sales price. During those 2 weeks, I made numerous inquiries via pho... read more
unethical Well you know the old saying about used car salesmen, well at this dealership it rings true. If you want to be lied to, cheated out of a car, then the person you want to deal with is SHAUN WARNER, he throws his salesmen under the bus and does not honor the deals that are made even when a deposit is placed on a car. so when they tell you they will hold the car until you can get there what they really mean they will hold it unless someone walks in and buys the car, before you can get there! If there is any good that ... read more
Business response:
Dear Sibling00: Thank you for taking the time to leave a review of our dealership as we appreciate any and all customer feedback.The #1 priority of our sales staff is to treat each customer with the highest level of service and respect and if that did not occur during your time with us, we apologize. To help resolve your issue and so that we may further discuss your review, at your convenience, could you please call our dealership at 239-210-2800 and ask for our GM, Joseph Irpino? Thank you once again for leaving your review... read more
Beware unfair business practices This was my second experience, and last, at this dealership attempting to purchase a vehicle. The "staff" at the front desk were too busy smacking their gum and gossiping to bother greeting us upon entering the dealership. The manager is lacking any real customer service skills and certainly has no ability to negotiate a sale. The sales staff have no experience within the US auto industry and are woefully ignorant as to market vs. retail value. Actually, there were no available staff members ... read more
Business response:
Dear EK, Thank you for giving us the opportunity to earn your business and for writing your review of our dealership. We are very sorry to hear about your negative experience with us as treating each customer fairly with a high level of service is very important to us. We would definitely like to hear more about your visit in further detail, so if you have a free moment, please call Chris Tuttle, our new Car Sales Manager, at 239-210-4773. Your feedback will help us improve our service to our customers. Again, thank you for ... read more
Bad service I saw a nice Ford Crown Victoria and I decided to buy it. Unfortunataly I live in Switzerland and I asked my realtor to buy the car for me. She called the dealer and spoke about the price and told him, that she would come to buy the car next day. At next day she went to the dealer to buy the car, but the car was sell at this morning. No call, no information. It is not the same service like in Europa.
Business response:
Hello John, It is never our intention to sell a vehicle and make another intersted party feel like it was sold underneath them. I do apologize. I would like to further discuss this with you. Please call or email me. Thank you, Joe Irpino General Manager 281-808-6998 joe.irpino@bmwoffortmyers.com
Used car purchase The sales did a good job of presenting my offer and getting the deal that I wanted. However, I found the buying process rather slow and cumbersome. The salesman was busy doing paperwork for the entire time of my visit, other than for the test drive and final negotiation. During the buying session, I was offered a series of options for packages. There was no time to read the fine print to make an intelligent decision. Even the tire warrantee that had been partially explained by the salesman during the test d... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,136 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.