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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
After 5+ visits, I have yet to have a good experience. When rotating my tires, they scratched the wheels so bad that 3 of them had to be repaired. They washed my car, even though I asked them not to, and the rear bumper was scratched so bad it had to go to the body shop to be repainted. But worse yet, they have sent me out the door twice telling me they fixed the problem, but when I got in my car, the problem was not fixed. Also, they gave me a loaner car and gave the keys to someone else's car. I am clearly convinced they h... read more
We started our search for a car at Richmond BMW since we love our 2004 325i. We asked to see Steve Lerner since we knew his wife. He didn't even bother to ask how we knew her. He didn't take any time to ask us ANYTHING. ALL he wanted to do was give us his pitch. We told him we wanted to get a car about a year old because our budget was $30k. He then told us the new cars were such a deal that it would hardly cost us more for a brand new one. He then gave us an example of a brand new "bargain" on his computer and the price was... read more
This was the worst service I have ever encountered in my life, it would appear that the staff of the parts department don't know one part from another, after 3 trips and 3 months I gave up.
My wife and I had been sharing one car, a Honda Civic EX; I was working from home and two wasn't necessary. As a new opportunity arose for me, we realized we needed a new car. And knowing we wanted to start a family in the near future, we realized we needed something bigger. After looking for a few weeks I found a listing online for a barely used 2012 Honda CR-V AWD EX that I thought was too good to be true. This compact SUV was originally quoted for me by DJ Sardana - in the middle of the night - and the price was more in l... read more
Business response:
swannbr, Thank you for sharing your experience with us. I am thrilled to hear that you were able to get into a vehicle that fit your needs quickly and at a great price! We are very proud of our staff here at Richmond BMW and I can tell that they went beyond your expectations to make sure you were able to drive away in the vehicle you wanted. I hope you take us up on the offer to help you get the repair situated. We look forward to our relationship with you and your wife! -Matt Perry, General Manager
The tech who inspected my vehicle failed it for the rear tires indicating the left rear had worn through. When I took it to the Firestone store to replace the tires, he pulled both and could not find any place where they were worn through. He also indicated that there was far more tread than required and passed the tires for inspection without an issue. Your dealership wanted $310.00 to replace one tire ($620.00 for both rear tires) and neither required it or even needed it.
I have purchased 7 new cars in my life, and buying a Mini Clubman S from at Crown Mini of Richmond has been by far the worst experience yet. I anticipate buying on that day, but rather information gathering on the car. Throughout the day, Sales stuck with us and was extremely unfriendly, unprofessional and not knowledgeable on the product. Additionally, and the whole management team of Crown Mini of Richmond went the no extra mile to ensure we were educated on the car, the features, financing options, and wanted to be certai... read more
I do not think ratings of all greats are fair, but for the questions you asked, I could not drop to good. MINI must expect plenty from their staff because they put it out there. Scares me that they were so good to me b/c they made tons of $$$ off my business with them...
I took my car to this dealership for a routine oil change because I purchased it new from this dealership. The service department left the car running in the parking lot all day after the oil change and drained the battery. Richmond BMW refused to replace the battery even though they were responsible. Their solution was to jump the car. I had to leave to pick up my spouse and when I returned 15 minutes later, the car was running in the lot with all of the doors unlocked, key in the ignition and the entire service department ... read more
These guys go out of their way to always do the right thing for the customer. If more dealerships just understood its not the sales process that customers remember when they go to buy a new car, it's the way they were treated by the service department. I am on my sixth vehicle serviced by this dealer and they are why I keep going back to BMW.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.