BMW

LJ 

on DealerRater

9 years ago

I am rating this as 1 star because it is impossible to rate it as 0. I went to this BMW dealer on Saturday, October 22 to buy a used car. After not reaching an agreement on the price, I left the store when it was closing. On my way, back to Charlottesville, I received a call and an e-mail from Josh offering a new proposal much closer to my offer. On Sunday morning, around 11 am, I replied accepting the deal and compromising to be at the dealer on Monday morning to deliver the check and conclude the paperwork. After some e-ma... read more

Lago 

on DealerRater

9 years ago

When buying my car they make all these promises about how they will take care of car when we need maintenance service and other things. Once the car is sold they are done. Very bad customer service.called few times reg my new car having issues and even wrote email.but no one responded back.i took my car for maintanance,they didn't even wash my car and there was oil and grease on the car which I noticed when I got home. Called the service department and no one returns back my call. I would not recommend this dealer and I woul... read more

Maxwell Whitaker 

on DealerRater

9 years ago

Didnt keep agreement after given a copy of sale to go to credit union to pick check, the next day i was called by Daniel and said the car was sold. They didnt do good business or goodwill for the customer. When i went to the credit union i was inform that they had taken the loan which i asked not to run a credit report, so i had to go back to the dealership get on a conference call with the credit union. Two hrs. past for the mix alot of confusion, so i got heated went home not mention a call i received from DANIEL SAID THE ... read more

Jun 

on DealerRater

9 years ago

The dealership sales team have no current knowledge of what they are selling! After waiting for a week or my order, it turned out that they ordered the wrong vehicle. Not only they weren't unapologetic about it to correct the wrong, but instead tried to complain how many hours they spent locating the (wrong) vehicle so I have to buy it? It was unacceptable for a premium car dealership. I went somewhere else after this happened. Also, the team lacks basic communication skills - never follow up no matter how hard I tried. Wish... read more

jpullen72 

on DealerRater

10 years ago

My experience was very eventful. You'll have a great initial experience here, but don't expect to be treated with the utmost respect when you express your concerns about anything after the initial sales transaction. The general manager will attempt to resolve the issues, but not because they actually care about the bad experience you had at the dealership. He's mostly motivated by the image being portrayed to the public on social media rather than the poor experience itself. Constantly reminding you how he's bending over bac... read more

maxruff 

on DealerRater

11 years ago

I purchased a used 2007 530i BMW from this location on July 4, 2014. Dmitriy was the sales manager, Josh was the salesman that sold me the car. Well, when I first got the car, about a month later, the xenon headlight went out ($300 repair bill), a few months later when it got cold, I noticed steam coming from the hood on wet, rainy days. Took it in to the Midlothian dealership, they initially thought I had to replace the radiator, turns out it was the hose above the radiator ($200 repair bill); A couple months ago needed ins... read more

adderobrx 

on DealerRater

11 years ago

There are few things in life more stressful than purchasing a car. It is akin to going to war. If you don't spend countless hours researching and preparing before hand, there is a good chance you will be in over your head and lose. Even if you are prepared, the process of "haggling", the constant paranoid defense measures that must be present to avoid getting stuck or screwed, and the complete lack of trust most of us experience is draining and depressing. It is a game that some excel at (and that some even enjoy), but much ... read more

bsimons09 

on DealerRater

11 years ago

All of the employees at Richmond BMW were friendly, enthusiastic, and always presented a smile. The price of the car was extremely fair compared to other similar vehicles I researched. My only complaint, and not much of one really, was that the interior was not cleaned up quite as much as I had hoped. Just a few spots with chipped paint, that is to be expected on an 8 year old car, so I am in no way disappointed. 

screwrvabmw 

on DealerRater

11 years ago

The rep in their Service Department, Joshua, can show you a great example of horrible Customer Service. Due to his arrogant and apathetic attitude, not only has BMW lost me as a service customer, but I'll never be back to any property owned by your company. I also own an Acura TL - which has been serviced at your sister store - and we are also in the market for another car (Until last week, I was working with Brandon at Acura, he's a class act). But unfortunately you've lost my business on the sales side too. When my wife ca... read more