This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My buying experience through Crown Mini was absolutely flawless and an all around enjoyable experience. This being my first new car purchase I fully expected to meet overly aggressive salespeople with devious sale tactics leading me to purchase a car that I might not really want. What I found at Crown Mini was a friendly group of people working as a team to help me get the exact car I wanted. My MA, Teresa Gooch, was a pleasure to work with. During the weeks I waited for my order to come in she was always available to answer... read more
Richmond BMW treats my family really well. When I have a minor problem all I have to do is to drive up and tell them what's wrong and usualy it gets fixed right then and there. I've never needed major service. Once, my daughter's (well, it's really mine) 325i developed some clutch judder. I called the service advisor and explained the problem. Even though the problem had resolved itself, transmission bushngs were replaced, just in case. All of the work was covered under warranty. I understand this dealership underwent a mana... read more
Complete liars and they pulled a complete bait and switch from when I got a written quote through email to when I was in the dealership the very next day with absolutely nothing having changed. They had the vin# and accurate info including odometer reading. They’re just not honest. Will never go back.
Business response:
Hi! We regret to hear that you are displeased with your recent experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Richmond BMW (804) 207-4692
"buyer beware dishonest screen e550 damage wont help..." buyer beware dishonest screen e550 damage wont help online sale said everything was good WASNT
Business response:
Hi! We would like the opportunity to speak with you and get a better understanding of your experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (804) 207-4692. We look forward to hearing from you. James Williams, General Manager.
"Ask for Steve Lerner" Steve is the person you want to deal with at Richmond BMW. I wasn't even his customer and he recognized the new sales person was in over his head. I was receiving delivery of my new car and Steve assumed command of the situation and answered all of my questions and set me up while also using it as a teaching moment for the new guy. If looking at a BMW, make sure to ask for Steve. He is professional, honest, and attentive. He really wants you to be satisfied with the experience and happy with your purch... read more
Business response:
karenh, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
"I want to start off by saying that I don’t usually write..." I want to start off by saying that I don’t usually write reviews, good or bad. My recent interaction with Richmond BMW, however, has moved me to do so. My intent is to simply relay my experience and let the reader judge for themselves. I’ve heard the saying that “Someone who is given good customer service will tell 10 people, but, if they are given bad customer service, they will tell 100.” Well, If you’re reading this, you are part of my 100. I came across the li... read more
I leased a 400 series BMW convertible last September. I was told I would receive a year's complementary satellite radio service as part of the least. Three months into the lease I was contacted by the satellite radio's representative and was told I only had a three month complementary service and would have to start paying for the service. I refused to continue the service and hadn't had satellite radio since that time. I had made several attempts on my own and via BMW representatives to resolve this issue. I was at the deal... read more
Very disappointed... I recently purchase a used BMW from Crown BMW of Richmond in December 2016. Made one car payment in January 2017, drove the car 400 miles and it has major mechanical issues. The service representative at Crown BMW of Richmond told me the car is leaking oil from the top and the bottom of the engine and the transmission is also leaking... "wow". I have owned BMW's for the last 25 years. This is my fourth BMW and needless to say that I am not happy after making one car payment and now the car is in need of ... read more
I have a 6 year old BMW335i, with 50,000 miles on it. The 'service engine soon' light came on, so I called and made an appointment! I waited 2 hours to find out it was a loose gas cap - cost $135.00 When asked why my gas cap light didn't come on - they didn't know! I was to,d maybe I should buy a new gas cap! No - it's time to sell that car and never walk into West Broad BMW!
Business response:
Martha, we're sorry about the poor experience you had at our dealership, especially the feeling you were left with. Please give me a call at 804-298-7282 to discuss your review. We'd like an opportunity to redeem ourselves for future service. Regards, Matt Perry, General Manager 804-298-7282
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.