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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Several years ago I had a very unpleasant experience with a dealership and have avoided them like the plague ever since. I originally came into Crown just to do research on a used MINI and was immediately put at ease by the helpfulness and low-key attitude of the staff. Steve Lerner and Young Choe answered all my questions, explained their financing options, made me an excellent offer and even helped me dispose of a terminally-ill older car. Dmitriy Shapovalov had me in stitches as he walked me through the financing process.... read more
My wife and I were introduced by the very warm and accommodating Greg, the assistant manager, to Steve on December 30th in the mid-afternoon who assured us he could assist us with our search for either a pre-owned 3 series or Mini. Steve was wonderful! His honesty and integrity stood out immediately when we identified a suspension problem in the first car (Mini S) my wife drove. Steve agreed there was a problem, indicated it needed to be fixed, and we moved on to another car. The second car (Mini) proved to be the winner and... read more
Got a fantastic deal on a Ford Explorer which was in excellent condition. The staff was very friendly and exerted no pressure. When I went to cancel an extended warranty, which turned out to be not what we needed, the process was painless. We are very pleased with the purchase.
Business response:
Dear Scott, Thanks for taking the time and giving Steve this nice feedback. We carry a variety of vehicles- most of which are local one owner trades and we pride ourselves in the value we can offer our clients on brands other than BMW. Steve Lerner will take care of you for years to come. we appreciate your business at Richmond BMW Thanks, Matt Perry General Manager Richmond BMW
While living overseas, I was about to move back home and bought my MINI long distance. Paul Baldwin went the extra mile to make sure my new car would be ready as soon as I stepped off the plane. He worked with me to add a couple of features that I wanted to a car he had on the lot without adding too much to the price. He responded quickly whenever I called or emailed and he was flexible about the fact that we were operating in time zones 13 hours apart. Plus he has a great sense of humor. And so did the finance guy! He had m... read more
What great service at Richmond BMW. From the receptionist to the sales professional to the General Manager- all went smoothly. I visited the showroom and was directed to Steve Lerner. He was friendly, attentive, and eager to help. Steve worked with me to arrange a special test drive I needed and he bent over backwards to assure it got done. His attention to detail and ability to listen to my needs is the sign of a professional. I was introduced to the General Manager Matt Perry who personified what client care is all about. ... read more
Amenah was an outstanding sales rep who really knew the product line and was able to easily explain the features and capabilities of the BMW line. We ran her through the paces investigating everything from a used 2007 3 Series to 2010 5 Series and found she never lacked for accurate answers to our questions. My wife and I would strongly recommend you seek her out as your Sales Representative if you are interested in purchasing a BMW automobile. This is our first BMW. Regards, Greg and Anne Dexter
If you want to encounter the best car buying experience of your life then visit Richmond BMW. I drove all the way from Philadelphia, PA to their location in Richmond, VA to witness the epitome of customer service. Amina Zakeri, the best sales representative I have ever worked with made my purchase process as seamless as possible. She is extremely polite and portrayed a high sense of professionalism. She was very transparent when it came to understanding the complexities a customer may incur when purchasing a pre-owned certif... read more
I initially saw a used car from their used car inventory on-line, I recieved a phone call from there Internet salesman Tim St.Clair, I followed up by dropping by and test driving the car I made the inquire on-line, was very pleased with the car and we sat down and discussed different option to purchase the vehicle, the finance department kept communications open and expressed that they were eager to sell me the car that I wanted. The next day I recieved a call from the finance department, Dimitry was the gentleman's name and... read more
Kate had excellent communication and interpersonal skills, and, for the most, knew her product. At times she did seem a little hasty in trying to answer, or reassure, a question or concern I would have on the car I was considering buying (example...me: "The cover to the backseat lighter is missing, and we have a 15 month old that may try to stick his finger in it." Kate: "No problem, although don't worry - its not really a lighter. Just an outlet." In fact, the owner's manual confirmed it was a lighter!). That being said, sh... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.