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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ordered a key for our jetta at time of purchase, checked on order several times and were told it wasnt in. After several weeks we learned key had never been ordered. We were also told dealership would take care of a scratch....didnt happen, several weeks later we were told paint not in stock....could've been ordered but they didn't order any...we had to pay for it. Our family member bought a new car to later learn new car had hail damage... and are fighting with bachrodts to do the right thing.
Business response:
I am so sorry to hear about your recent experience with us. I apologize for any inconvenience we have caused. I understand that all has been addressed and do apologize for the delay. If anything is still outstanding, please feel free to contact me so we can work toward a proper resolution. We appreciate your business. Sincerely, George Schaffner | General Manager | george@bachrodt.com
I hated even the thought of looking for a new car. My husband was more anxious than I was about my new car. But, Bob was so helpful, honest and down to earth, it made the experience much less painful. I love my new car and would recommend Lou Bachrodt to anyone who is looking and is tired of the hassle.
Business response:
Thank you for taking the time to share with us! The goal of the Lou Bachrodt Auto Mall team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Bob was there to help you. Please remember that we're always here to assist you with any future auto needs. Best, George Schaffner | General Manager | george@bachrodt.com
Went in for the Credit Recovery program. The letter that was sent to me stated we were approved for $27,000 then when we got there they told me they would have to run my credit and so they could give me a better idea of the real amount they could loan me. They came back and told me I was approved for $20,000 we found truck and they let me take it home for the night. Upon returning it the next day and telling them I wanted it, they all of the sudden needed a $3000 down payment and I had told them in the very beginning that I ... read more
Business response:
Dear tmbently: When it comes to dealing with credit challenged individuals, there is no absolute guarantee’s. We are not a direct lender (a bank). We do market research based on existing credit criteria, and estimate an approval. Everything is then sent to a lender for final approval. They determine the parameters that need to be met in order to secure the loan for whatever you are buying. It appears that $20,000 loan was approved; however, the lender was requiring a down-payment as a condition of the loan greater than what ... read more
This sales person was rude and standoffish, they made an offensive remark when telling them I would return the following day to look at and purchase the vehicle.
Business response:
I would like to sincerely apologize for your negative experience at our dealership. We strive to provide our customers with the utmost respect and professionalism. I would appreciate the chance to speak with you personally regarding your visit. Please contact me at your earliest convenience. Best Regards, George Schaffner | General Manager | george@bachrodt.com
I spoke with Nick only over the phone and he was so very rude! He brushed me off of the phone when I called, and was so disinterested in my issue that he took another call while on the phone with me and hung up rudely. I would not send my worst enemy to deal with this person and his condesending attitude.
Bob Christenson was fine to work with. Mitch Nelson was rude. I walked in pre-financed with a deal that had been made with Bob. Mitch can't figure out the GM/USAA rebate system and became rude. In the end I wasted 6 hours dealing with Lou Bachrodt. Went to Reichert Chevy in Woodstock, IL. Beat the Lou Bachrodt price by $1K on the same Chevy Sonic with more options. Gave me $500 more for my trade in. Reichert was also able to beat my banks interest rate by 4 points. Won't be back to Lou Bachrodt.
Man Ive been looking at 2500HD trucks and every time I look at their website their prices are so much more than the competition. I mean not even close, what they have on a base diesel I can go and buy a loaded truck for. Then you ask them to work on the price and they expect to make a fortune. It is sad to say that this is the local chevy dealership in Rockford.
Business response:
Sorry for your experience. All of our vehicles are priced reduced on the internet and we compare them on a regular basis to other dealers in the region. Sometimes, a vehicle does sneak through and get posted prior to alignment, but the exception, not the rule. We do have a price guarantee, and if you find the exact same vehicle at a lower price, we will honor it. All we will need is a written offer to purchase signed from that dealer showing all numbers, rebates, and the VIN of the vehicle to make sure it is apples to apples... read more
Pressure tactics, unreasonable sticker price and did not honor loyal customer rebate certificate. This business has left both of my parents unsatisfied customers with an expensive purchase they don't love or really care for and simply weren't ready to make. No one's car viewing/purchasing experience should EVER be this stressful! 1. Pressure tactics: Due to my father's extensive surgery and long commute for treatment, my parents were thinking of leasing or maybe purchasing a car. I asked my parents to research cars so they d... read more
I went to look at a 2500HD they had on their website for 15000 less than what the sticker so i figured id check it out. There is stood in the parking lot waiting for somebody to possibly help me and no response after 10 minutes or so. So i figured id go inside and this nice gentlemen named Lou opened the door for me and was really nice. I said i was interested about the 2500Hd duramax they had for sale and he didnt have a clue what the xxxx i was talking about. So he says ill help ya anyway. After that if figured id drink th... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.