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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
A woman by the name of Niecee that makes appointments called us and said they have someone that wants to buy my car. We told them we are way to upsidedown to sell the car and she said she knows everything about our loan and it won't be a problem. They said they had a buyer for the car it will be paid off in full and we could finance a newer one. When we got there there was no buyer for the car they wasted one and a half hours of our day trying to sell us a new car for more money. This deception cost them a customer. We have ... read more
Business response:
Thank you for the review. We appreciate your feedback and are discouraged to hear of your experience. However your purchased the vehicle from us as is from our economy lot. You signed all the papers saying you understood that the vehicle is sold as is. We can not service your vehicle for free. We apologize for the inconvenience but we can not simply accommodate. Thank you for your time and we hope you have a great day.
I told Chris Johnson what type of car I was looking for and that I had looked at the inventory on the internet. He pulled up some cars that met my needs and we went out and looked at them. He advised that one of the three that fit my needs was not available. I noted that this was the one Carfax showed had front end damage. I had told Chris that I need something that was trouble free and he must have felt this car did not fit the bill.
Business response:
Thank you for the review! We are glad to hear that we could help you in searching for a new vehicle. We want the best for our customers and we make sure that we find the perfect vehicle for them. We are glad that we could do that for you and if you have anymore automotive needs in the future we are always ready to be of service. Thank you for your time and we hope you have a fantastic day!
Car needed a major repair after only 31 days of owning it 3 weeks before the first payment and I was told oh well sorry !!!! What a joke this dealership is !!!!
Business response:
Thank you for the review. We apologize for any inconvenience we may have caused you and hope that we can change your mind on our dealership and come back in so we can remedy the situation. To our understanding you bought the vehicle "as-is" with a basic warranty, we offered the option of upgrading the warranty for full coverage and you turned it down. Once again we apologize, thank you for your time we hope to see you in the future and we hope you have a great day.
I talk to a sale person all week set appointment and she wasn't even there! Had to deal with someone that didn't even know anything and only want to give me 4,000 for my vehicle pulled my credit report i ask for the report an he wouldn't give it to me.. I drove 40 minutes away to Harvard Illinois found the best dealerships I ever dealt with now I am driving home in the car of my dreams
Business response:
Thank you for bringing this our attention. We are sorry for any inconveniences we may have caused you and hope you still consider coming back for your automotive needs. Have a great day.
Salesman was very knowable and helpful. The length of time waiting for a finance person was much too long and needs to be addressed or you may loose business.
Business response:
Thank you for your review! We appreciate the feedback and will use it to make our customers have a greater experience. Please feel free to come back for any of your automotive needs. Have a great day!
This is my second new car purchase from bachrodt and definitely my last seeing there are no more GM dealers in the area with out going out of town I'm very pleased with the sales staff but the service department is the worst I've bought 2 new vehicles at jack wolf in the past AND 2 from anderson ford top notch service departments no issues with oil changes or service bring them in no appointment necessary here that was my issue after the first car was service I was reassured when buying the second new vehicle if there are an... read more
Business response:
Mr. Kaehler: I am sorry for your experience. It is not our intent to ever not satisfy one of our guests. I know my service manager did reach out to you and offered some concessions in the spirit of customer satisfaction. For some reason, we never removed the service coupon from your last visit. You did get all services promised, but apologize for our error. We never have a two week waiting list, except for limited hours on Saturdays, so I am confused as to how this came up. I would like to reiterate what my service manager o... read more
Over all happy filled out credit ap thought they did that so they know what rate you'll get. I made my deal at the 4.9 online went in to sign and rate was now 6.4 .. Had I known this I probably wouldn't agreed to the price as that raise the price of the overall car for me Also was some miscommunication about the replacement of the front strut also would of affected my offering price but I do love the car and the fact they let me borrow a big red ribbon to put on it when I gave it to my son
Business response:
Thank you for leaving us your feedback! We appreciate our customers letting us know the areas in which Lou Bachrodt Auto needs to improve upon, communication being a top priority! We hope to see you again for your car needs. Have a great day!
Well, where do I begin? 2015 Chevy Camaro LS. I had been wanting this car for quite some time. I did some research on this vehicle for 3 weeks prior to making the decision to go to Lou Bachrodt Auto Mall. I even checked with a couple dealerships in Chicago. I thought i would give my business to a local dealership. I chose Lou Bachrodt because I figured I would get the fair treatment and respect that I deserve, especially being a local resident. Boy, was I wrong. On December 19th 2015, I requested an on online quote for the a... read more
Business response:
Mr. SOLOG2013: I apologize for your experience. I'm sure the truth is somewhere between your version and what I can identify. It is our job to try and offer the best experience regardless of price or ability to purchase. Some facts that I can identify are that the vehicle that you referred to on the internet was not the same vehicle you purchased. The one you purchased was a LS2 with a Midwest protection package, special stripes, and had a retail of $27,767. You purchased it at our invoice price less $2,250 in rebates, so yo... read more
My trunk wasn't opening with my remote key. They wanted to charge me about $1000 dollars to replace a very expensive electronic module ($600) -this was a lie it wasnt broken--and the trunk motor ($300) --this was true--plus diagnosis costs. I knew something was up so I left and for $85 fixed it myself (thanks YouTube). I did replace the trunk motor ($75 online) and it works just fine. I spent $10 on a victory lunch. The lady I dealt with in service was fine, it's the service tech who LIED.
Business response:
Thank you for bringing this to our attention. We are sorry for the inconvenience and hope this doesn't prevent you from coming back to our dealership. We hope you still consider coming back and we hope you know that it is never our intention to upset our customers. Have a great day.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.