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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had a recall on my car and made my appointment to have key fixed due to recall. I was told I would be out of there in 15 minutes on the phone. I was there on time for my appointment and had to wait for 1 hour. On a different occasion I called the parts department to check on a gas cap I needed. They have in stock but are only open until 5:00 M-F. I explained I worked until 5:00 and asked if had another option. He asked if I needed it installed and I said no and gave me the same hours again. I asked if I could pay over the ... read more
Business response:
We appreciate you taking the time to leave feedback from your recent visit. I take the feedback we receive very seriously, and after bringing it to the attention of our staff, there was no claim to be found. Please note that we do payments over-the-phone often, and we also have our hours of operations listed on our website, which are followed. Please feel free to contact me to discuss further, so we can make things right. Sincerely, George Schaffner | General Manager | george@bachrodt.com
Courtney Karau is my preferred service representative for my 2008 VW Rabbit. She is prompt with phone messages, honors discount coupons, accurately records information for the service tech. SGS
Business response:
Hello and thank you for your kind words! Courtney is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best, George Schaffner | General Manager | george@bachrodt.com
On Saturday morning I found myself with a 2012 Traverse that needed an alternator at Lou Bachrodt Chevrolet. I am from out of town and and the vehicle stopped running just outside the service door. I was told that they could not do repairs until Monday so I rented a car and went home. On Monday morning I received a call telling me that I needed a new alternator (I told them that Saturday morning) and the cost would be a little over $1,400.00!! I told them that I thought that seemed very high for that repair and the service p... read more
One of the worst experience I ever had. I was totally lied to and mislead by Macie. I drove over a hour only to be told I would need $1500.00 down when told by Macie "I get people with lower credit scores than yours in a new car for no money down" I called her twice to express my concerns and was told it would be worth my time to come in, it wasn't. I was also told by her I would get a $250.00 gift card for just coming in, another lie you have to go to a Web site and purchase items way over valued, to top it off I was told t... read more
Business response:
Mr. Boomer64: First, let me appologize for your experience. When dealing with credit recovery programs and individuals who have found themselves in that situation, we never really know what we have until they come in, present their credit information (which we cannot take over the phone), and submit it to our lenders who know have a chance to look at all the information and give us a call or qualify them for credit. We never know from time to time how it will end or what the lenders position will be at any given time. We are... read more
Brought my 2014 Cruze in for first scheduled service. When they got done, I get into my car, and it smells like burnt oil inside. I thought maybe the mechanic didn't wash his hands? As I drove the smell got much worse, so I pulled over and popped the hood. Clearly the mechanic spilled oil all down the front of the engine and on the exhaust, and didn't even bother to clean it off!! So, I drove back to the dealership ( fairly angrily) and pulled into the service area. Got out of my car and popped the hood open again, and stood... read more
i was shocked when they wouldn't deal with me to correct what they messed up with my car and when Courtney nicely showed me the door saying that she has other customers to help even though there was none and I obviously was not "the customer" for her any more because I had already paid their bill although the job was not properly done.
Business response:
We apologize for your negative experience. At Lou Bachrodt Auto Mall, we are committed to fair, honest car buying and servicing experiences. We appreciate your frustration. After investigating this further, we found that the vehicle was in a significant enough event that it had been reported to the manufacturer as total loss. After several hours of attempting to program the keys you supplied, we determined that there was a computer, compatibility, or electrical issue with your vehicle. We contacted VW technical assistance fo... read more
Lou Bachrodt VW service department is the WORST I have ever dealt with. First they wanted $225 for a 2005 Jetta key fob, the another $200 for programing, I wanted two fobs and was looking at over $650. I ordered two after market fobs for $80 but the service guy would not give me the part number "so I could but it cheaper somewhere else, then when I needed my keys programed, I told him I was going out of town and needed the keys programed in a rush, the same guy could not squeeze me in for week or so. I found another VW deale... read more
Business response:
I am in complete agreement with you that the prices we charge are higher than can be found on the internet. We are price conscious in our daily lives as well and can completely understand you shopping around. As I am sure you know, we cannot buy OEM parts anywhere near that price, and our investment in technicians, technology and facility requires us to charge for labor to reprogram not only the key/immobilizer but remote function as well. I am aware that different markets have different pricing structures for labor due to o... read more
Reprehensible at best. I booked a service for an oil change 5-7 days in advance indicating the year make and model number to them of a car I was to have serviced, a car they had previously seen and was in their system. Arrived for my appointment 15 minutes early and 45 minutes later I was informed that they did not have the oil filter in stock for my car and could not change the oil, a service that had been booked days in advance with all details of the vehicle - but no part?? I was offered only to come back on Monday - mind... read more
Business response:
We would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we’re sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us ensure that this experience doesn’t happen again and we would like the opportunity to address this matter to your satisfaction. Please contact us, so we can discuss options with you. Sincerely, George Schaffner | General Manager | george@bachrodt.com
Bought a new 2014 gti during the .9 financing plus $1000 mastercard gift card that I should receive in 8 weeks for turbo cars incentive. I was even told by Chris That he will get the incentive paper processing right away after I filled it out. So 8 weeks go by figured might take another week or so, still nothing. So I called VW corporate and said they are aware of the turbo incentive going on then, but it's not mentioned at all according to your account. Just really burns me after a friend recommend I go there because he had... read more
Business response:
Thank you for taking the time to provide your feedback, Chris. I am sorry to hear about your dissatisfaction after your visit. Our team was happy to provide you with the incentive upfront so you would not have to wait. If you would like, I’d be happy to go over the details of your recent purchase and answer any remaining questions you may have. I look forward to hearing from you. Sincerely, George Schaffner | General Manager | george@bachrodt.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.