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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
There is a law in Il that the dealer does not have to tell you if the vehicle that you want to buy has been in an accident. That happened to me at this dealership.. I bought a used vehicle after I was told that this vehicle was clear after asking for a car fax. When I was looking to trade it the dealer I went to informed me that it had indeed been in an accident. Besides upsetting me & making me look like a lier the trade in was lowered considerably. When I confronted the general manager all I got was excuses , no compensati... read more
I am not happy with the customer service I received!! I THOUGHT I was bringing my vehicle to best place in town for my make & model car and that they ((the service dept.)) would assure me of what exactly was wrong with my vehicle, but instead I spent over a thousand dollars and my vehicle still making the same noises that I asked them to check. After I paid I wasn't told of any other problems until I started the car and started to drive away in the parking lot of the dealership I turned back around and took my car back, when... read more
We brought our 2005 Chevy cobalt with 112,000 miles with regular upkeep into our mechanic due to engine protection mode otherwise known as limp mode. Our mechanic was unable to determine the reason after checking several things and pulling codes on the motor he decided we shoulD send it to LOU BACHRODT The local Chevrolet Dealer here in Rockford. After their service department had it for a lengthy amount of time they called and told me the car was pushed outside due to the chance of it receiving damage due to it running. I w... read more
My service call eas at 7:45am its 3 hours later and they charged a $140.00 to check a service engine light that they fixed six months ago. No more Chevrolet 's for me. Everybody will check your service engine light for free! They even had the audacity to yell me they had to hold my car until they received payment! I will never step foot in this foxhole again. Thank God i had a 140.00 or otherwise i would have caught a case! Never ever would i say something so stupid to a customer!
Completely dishonest sales staff. Predatory practices are the norm at Lou bachrodt. Never felt so taken advantage of. Fil treated me and my wife like xxxx
In response to the remarks back from Lou Bachrodt. You are still lying. I did not change things, you guys did. We were told we would get the incentive from the salesman, Sam Ferille, when Sam went to speak to whomever about what we were offered from Sam as far as the deal, we were ready to leave when Mike Fisher came to talk to us and he presented himself better than Sam, we were satisfied with what Mike offered than Sam, BUT the offer still included the 1500.00 incentive, so we made the deal. Before we left the dealership S... read more
Only concern was internet price turned out to be "wrong." Apparently "someone" didn't put it on the internet correctly. No offer to match it. (I should have asked, I guess.) Other than that, experience was good.
Business response:
Thank you for the review! We are happy to hear that we could provide you with an amazing experience. However, we are sorry that we made our prices incorrect and we hope that, that does not stop you from coming in again in the future. Thank you for your time and have a great day!
My red charge service light came just as I was going by Lou Bachrodt, heading to Chicago for my grandsons 2nd birthday, on a Friday at 6:20 pm. I knew the service dept. was closed but I was hoping to find someone to see if it was safe to drive to Chicago. As my luck started, Fil was standing by the side door. I bought a used 2014 Impala 13 months ago from Fil. He came outside and I explained what was going on with the car. He had me shut if off and then, it would not start. He went inside, got a booster, and jumped the car. ... read more
Business response:
Thank you for the review. We are glad to hear that we could provide you with a 5 star worthy service and that we could help you out. Also what a stroke of luck that your red charge service light came on as you were passing us before your trip to Chicago. We are glad that we could save the day and have you on your with one of our rental cars. We hope you enjoyed your trip and if you ever have anymore automotive needs we are always happy to help. Thank you for your time and have a great day!
Salesman was not backed up by his superiors. As a matter of fact he was led to believe the same hokum that he was told to feed me. Overall the dealership sold me a bill of goods and a car that needed repair but when it came down to living up to their word they don't speak this language anymore. Of course we can fix anything on your car but it will cost the standard rates! Then I made an appointment, took time off work, showed up on time and then was told that 1. an appointment time does not exist. 2. The guy that usually doe... read more
Business response:
Thank you for the review. We are sorry to hear about your experience with us and hope that we can remedy the situation. At the moment we are trying to purchase vehicles from our customers. The salesman you talked to over-promised and for that we are truly sorry. We hope that what happened will not discourage you from coming back to us. Customer satisfaction is our goal and we hope to be able to do that with you in the future. Thank you for your time and have an amazing day.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.