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BMW
- Automotive
- Bayside, NY
About this business
Location details
21427 Northern Blvd, Bayside, NY, 11361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Terrible service is you have a car that you care about...." Terrible service is you have a car that you care about. They treat every car poorly. I received my car back with black grease on my opal white seats , the second time I asked them to cover the seats please and they brushed me off saying “yea yea we got it “ and I got the car back again with dirty seats and scratched center console. I spoke to Angelo lianus and he tried to say that’s how he received the cat until I showed him my walk around video of the car prior to... read more
"STAY AWAY FROM THESE xxxxxxxx!!!~They'll give you a..." STAY AWAY FROM THESE xxxxxxxx!!!~ They'll give you a lowball price to get you interested then switch the price on you. Finally agreed on a price for an X7 (higher from the original quote) on 12/7, salesman Mosharraf Hossain (Mo) told me I was approved for tier 1 credit and agreed pricing, left a $1,500 dep and agreed to take delivery on 12/15. 12/15 came, insurance purchased, only to have the finance manager say that my credit only qualified for tier 3 credit and my mo... read more
"UNETHICAL AND, UNRESPONSIVEI purchased a previously..." UNETHICAL AND, UNRESPONSIVE I purchased a previously owned BMW in July 2019. At time of signing I received an IOU for the missing second key. It is now October 2020 and I have still not received the second key after numerous attempts: Calvin Zhu, the salesman, did not respond (and eventually left Bayside); Joe Falcaro, who was assigned the task of replacing the key promised it would be sent - three times (all recorded in texts). Finally, I resorted to contacting Sales ... read more
"Bayside BMW will gladly take your money but couldn't..." Bayside BMW will gladly take your money but couldn't care less afterwards. Neither the sales manager or general manager have any interest after the sale if there is a problem. The salesman will stick his head in the sand. This place is a bad used car lot experience.
"Always say they'll call you back and never do" It's best to go in person because if you try to call, they'll put you on hold/send you to voicemail, or if they're feeling generous, the receptionist will admit they're busy and unable to help you but you should make an appointment. They offer to call you back another time which isn't a problem normally, but sadly they do not actually call you back. Really not the type of service you want from a brand like BMW. Customers shouldn't have to make a long trip to your dealership jus... read more
"Overall communication was terrible. Actually felt like I..." Overall communication was terrible. Actually felt like I was at Walmart being checked out. I was happy that BMW was proactive and called me for service, previous visits were not like this at all. Folks were friendly, appreciative for your business but this latest visit I have to say it was the opposite. I felt like I didn’t want to waste my time ever again and this is just based off of the way the service team handled me as a customer.
Business response:
Good Afternoon Raj, Thank you for taking the time to provide feedback. It is taken very seriously and I am sorry to hear that you had a negative service experience during your latest visit. We do not want to lose you as a guest and hope that you will give us another opportunity to provide you with the 5-star treatment we strive to provide every guest. If you would like to discuss this further, please do not hesitate to contact us at (718) 229-4400 and ask to speak with our Service Manager. Thank you.
"The worst dealership ever! Stay away. They damaged my car..." The worst dealership ever! Stay away. They damaged my car and will not pay for the repairs. The service manager is useless. Never again I will reccomend a BMW or use of this service center.
"BMW BAYSIDE said they would return our lease for us when..." BMW BAYSIDE said they would return our lease for us when we picked up our new car. They kept it for 3 months put over 300 miles on it damaged the tire . Now we are stuck with a bill for holding the truck after our lease ended and for the damages. They are taking no responsibility and keep telling lies.
"Made owning a BMW Miserasble" Custom ordered 2 new Cars in 2016 (For the 2017 model year) Were promised back up cams- were not included incorrect tires came on one vehicle- did not help to rectify We purchased a skirt for the F31 wagon- it was installed crooked and damaged- Took a year and involvement with corporate to rectify Service has been the most stressful part- They do not tell you - Tires wear out in 20k- NOT COVERED (AWD CAR) - Needs alignment every 10k- NOT COVERED- and if not performed- voids tire warranty - ther... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,218 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.