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BMW
- Automotive
- Bayside, NY
About this business
Location details
21427 Northern Blvd, Bayside, NY, 11361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I purchased my x5 on December 29 2016 and we are at April 4th 2017 and I still haven't received the registration card .They did not even offered me a loaner instead the slap a non valid registration on my car to drive illegally. I was pulled over by law enforcement but release because I didn't know that I was committing a infraction by driving with this temporary card illegally giving to me by the dealer. I could of being arrested
Angelo Liangas is rude and walks away mid conversation. Pretends like he's never even talked to you before even though he's the one who told me to bring my car in over the phone. Asked if I was calling him a liar. Yes, I am. Never been to any BMW service center that was this horrible. I've been a BMW owner for 15+ years and have never experienced this level of disregard. My car was left at the service center for over 10 days, no one called to tell me the car was ready. Someone at the service center even sent me an email to l... read more
Business response:
Tom, thank you for bringing this matter to our attention. We are sorry to hear your recent experience with our service center has not left you completely satisfied. Our entire service team takes great pride in making sure our customers always receive the prompt, professional and premium BMW service they have come to expect. We completely understand your frustration, and wish to speak with you further. Please contact Frank Allen at 347-964-8311 at your earliest convenience. We truly do appreciate your business, and look forwa... read more
Car went in for s routine inspection. Of course the car needed 1800.00 of work to get it to pass. The service dept is rude, never calls back and does not communicate with customers while they hold your car hostage. Dealt with Angelo L and Jen O.
I went to them for maintenance and auto body repairs. They referred me to Midland Body Shop where it took them over a month to repair my bumper as it was in an accident. They charged over $10,000 and it took them a month and a half where the BMW customer service rep did not interact with me or follow up and the body Shop kept delivering incorrect delivery dates and information. I finally got my car and BMW service center agreed to credit me one month for my lease and never followed up. The manager Angelo agreed then dropped ... read more
Business response:
Dear Genevieve, We are sorry that you suffered a significant collision event with your BMW vehicle. As you carefully noted in your review, we are not a body shop and your car was referred to Mid-Island Collision for the repairs. Your insurance company made multiple visits to inspect additional damage found during the course of the repairs and some of the parts required were sourced out of Germany and required shipment and US Customs inspection adding to the delays. We do not own, or have any other affiliation to Mid Island C... read more
Really terrible service not customer friendly at all avoid going there at all cost please see Yelp reviews before going there the upper managment are rude and abrasive and do not listen to customers needs , not sure why they are still in business , use neighbor dealership this one is absolutely horrible . Especially Doug Foss the service manager ,under his leadership this dealership will never move forward ,
Business response:
Alex, thank you for your comments. We are glad that you took the time to speak with us privately about this matter. We truly do appreciate your business, and look forward to the opportunity to earn your business in the future.
I leased my BMW x4 back in April this year, and it had a problem (already) at the bracket of the car. I brought my car at their service center last Friday and they got me a loaner car - which was a BMW 328i. They had me signed a yellow paper saying that the loaner car was delivered to me in perfect condition. I am not a Professional on cars, I thought everything on the car was perfect. After a week, they told me to come back and pick up my x4. So I went back today, 7/29/2016, and also drove my loaner car back. The staff had ... read more
Business response:
We are sorry to hear about your recent experience with BMW of Bayside’s loaner vehicles. We always strive for top customer satisfaction, so your comments are important to us. We also would like to discuss this matter further and help ease any concerns and questions you have regarding the service and loaner vehicle. Please reach out to Frank Allen, our General Manager, at 718-229-4400 at your earliest convenience. Thanks!
Enter this dealership at your own risk. I purchased a CPO here back in March and the experience continues to be the bane of my existence. The salesman claimed my previous lease was up for a pull-ahead program since there was only 3 months left on the lease. They had an X3 I was looking for so I went ahead with the purchase from the salesman and the lease return. A few weeks later BMW financial services starts calling and mailing out debt collection notices. Contacting the dealership I’m told the salesperson I dealt with has ... read more
Business response:
Thank you for sharing your comments. We are sorry to hear your recent buying experience at our dealership did not leave you completely satisfied. We here at BMW of Bayside take great pride in always providing a consistent, transparent and overall unparalleled buying experience for all of our customers who visit. In regards to the purchase of your new vehicle, we have repeatedly stated that all terms and conditions are documented on all customers’ buyers order and BMW of Bayside honors all commitments put in writing. We do no... read more
ZERO STARS!!! Was my first and last time dealing with BMW of Bayside. I will not even step foot back in there for service. They do not care about your feelings. They operate like a bunch of coked up stock brokers--not a luxury car dealership. Crappy they way they do business. They price you negotiated at the sale suddenly goes up when you actually go to pick up the car. SO DONE. I have already established a new relationship with another local BWM dealer and will be going to them for everything including my next car. STAY AWA... read more
Business response:
Thank you for sharing your comments. It is unfortunate that your recent visit to our dealership did not leave you completely satisfied. Our sales team always strives to provide our customers with the honest and transparent buying experience that our customers regularly enjoy. We would like to discuss this issue with you further. Please contact Brian Allen at 718-229-4400 at your earliest convenience. We look forward to speaking with you, and having the opportunity to earn your business.
A lot of run rounds. They don't return phone calls or texts maybe hours or days later.. I called my Finance rep for some help about six months ago and still haven't returned my call but quickly to take my check, smh. I just got a bad vibe...Over the phone they said I would get a FDNY discount and BMW polo shirts but never did till this day.. And when I did call the service center for help no one picks up the phone and the manager wasn't there. All I got was let me connect you but no one picks up the phone, just rings and rin... read more
Business response:
Thank you for bringing this issue to our attention. We here at BMW of Bayside strive to always provide our customers with the quick and effective service they deserve whenever they call or visit. We want to you assure you that our top priority is our customers and their complete satisfaction. We would very much like to discuss this issue further. Please private message us with your contact information, and we will reach out to you right away. We truly do appreciate your business, and are looking forward to speaking with you ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,218 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.