This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Bayside, NY
About this business
Location details
21427 Northern Blvd, Bayside, NY, 11361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I currently lease an X5 from BMW of Bayside. I called the receptionist to see if I can pass by and discuss a new lease. The receptionist told me to just come in and somebody would help me and no appointment was necessary. When I arrived at the showroom, the BMW sales people were all sitting around talking to each other. I waited for a few minutes and nobody had the decency to get up and ask how they can assist me.. When I approached the receptionist she asked me if I had an appointment , which contradicts what she told me on... read more
Business response:
Thank you for bringing your issues to our attention. It is never our intent for you not to feel welcome at our dealership, and we have shared your feedback with proper management to ensure that this is not a recurring concern of yours or other customers. We value you as our customer, and would like to demonstrate that commitment to you and begin to rebuild your perception of our dealership. Please contact Frank Allen at 347-964-8311 to discuss your concern personally so that we can begin to make things right. We appreciate y... read more
Beware of this dealership. They are the worst. Crooks to the highest level. Get everything in writing and confirm. The say one thing and sell the other. They quoted a Demo car with 2000 miles but sold used car with almost 5000 miles. Took back a car with inspection, quoted with milage charge included and then to find a bill from BMW Finance because they never paid-off. Upon calling several times they finally said that the agreement was different,. Car still under full BMW warantee but they never did the service. This is bad ... read more
Business response:
Thank you for your feedback, Amba. It is unfortunate that your recent visit to our dealership has not left you completely satisfied. Our entire team is completely dedicated to our customers, and making sure we can take care of them as best as possible. Looking further into this issue, we have found that the you are being charged for lease end damages over mileage, condition. All paperwork that you signed show the agreement that Bayside BMW was responsible for remaining payments only. Our Sales Manager, Joe Falcaro, has had s... read more
Let me just say something; I have never had an experience so great or so horrible that I've ever felt the need to write a review, but this was the absolute WORST customer experience I've ever had in my life. This will be long, but worth the read if you are considering this HORRIBLE dealership. I can't believe BMW hasn't pulled their license. My first experience with this dealership was April of 2014, I went in looking to purchase a CPO 3 series. The salesperson I spoke with didn't even bother introducing himself, he asked me... read more
Business response:
It is interesting that the number you gave me is a completely different number than the number that Jonathan gave me for Frank Allen. I have, in fact, kept the card that he gave me with the number he wrote on the back that he claimed to be Frank's "direct line". I kept it because the experience that I had was so horrible enough that I submitted it to BMW Customer Relations and have kept all documentation as evidence. You are correct that I was informed that the car I was interested in was being serviced, however the time it ... read more
I was considering purchase X5 at this place but they cannot sell to me as I may have a chance sell the car to China for make profited. so i ask to have my deposit back as i paid 1k in cash, they advised will send the check to me asap. However, it has been almost a year already I still have not receive the check. Every time i am trying to contact them, they all says sent already and will send one again...... what a useless service.....
Business response:
Peter, thank you for your feedback. It is unfortunate that you have not been completely satisfied with your experience at our dealership. We have looked into this issue, and we have found that your deposit has in fact been refunded to you last week. There was a lapse in time due to a change of address issue. If there is anything else we can do for you, please do not hesitate to ask. We look forward to working with you again in the future, and earning back your business.
Got a price before dropping the call and at the time of picking it up they changed the price and said they don't remember talking to me about the price. When I took it home on the way the coolent leaked and had to tow the car back to he dealer. They weren't even sorry and the next day when I drove he car it started to shake every time my foot was in the break. I called back n said y this was happening when it wasn't like that before and they said anything can happen with Germany car and if you want to fix this problem it wil... read more
Business response:
Thank you for sharing your feedback. It is unfortunate to hear your recent visits with our dealership have not left you completely satisfied. We do our very best to make sure our customers always receive nothing short of the absolute best service they deserve. Customer safety and satisfaction are our top priorities, and we want our customers to feel like their cars run as good as new every time they leave our service department. We are taking your issue very seriously, and would very much like to speak with you further. Plea... read more
We had the misfortune of having our 2015 X3 towed here as it was the closest service center. Although I was with a 2 and 4 year old at the time, I was made to wait over an hour for a loaner and some of the rudest, if not the rudest, staff I've ever encountered. Starting from the angry valet, he rudest nastiest girls at the front desk to the indent and unresponsive "manager". I then had to wait two weeks for them to fix the over heat alarm. NO ONE returned any calls during is time including two calls to a supervisor. The rude... read more
Shirley chen is too rude if you need help after you bought BMW. She pretends so sweet when you want to buy a new car and much empty promise before you buy
Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, it has spent more time in their service center than in my driveway. My sales advisor Luis and service advisor Melissa are the only reason that I am still a customer, they are amazing and go above and beyond for me. But anyone other than them, don't hold your breath. Trying to get in touch with someone higher up on the totem pole never happens. The engine has been rebuilt twice a... read more
This service center is terrible. The service advisors have lied to me before. They have called me to pick up my car and when I got there there was a light on so I had to leave it there and get a loaner. They have put me out a number of times. I had problems with my car. It was the engine. It was called drivetrain malfunction. My car shut off twice while I was driving it. The first time they said they couldn't find anything. The second time they fixed it. One time I brought my car there they fix the engine and then a few hour... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,218 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.