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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent service experience! Jerry M. the Service Representative was friendly, supportive, and responsive. The service work required that my car stay overnight at the dealership and a rental was provided, no charge. The work was completed on-time and the service issue was resolved. Thank you Fields!
Business response:
We appreciate your business and I'm glad to hear Jerry did such a great job. Thanks You, Dave
my sales rep very professional never at any time was he trying to pressure us to buy. Did not try to up sell us. Chri called after the sale to make sure everything was ok............THANKS CHRIS chris is a real asset to fields bmw
Business response:
Thank you for your comments, Kris does a great job here and we appreciate your business. Dave
The car, a Porsche 911 C4S, was exactly as advertised. It was in great shape. The deal worked out just like Chris said it would. An excellent transaction.
Business response:
Thanks for you business, I'm glad to hear the process went smoothly. Enjoy your Porsche! Dave
Nice job Kris. Love the car. Thanks for working with me. No hassles no pressure and know what I wanted and didn't try to put me into something I didn't want. Thanks again..
Business response:
Thanks for you business Kelvin. And thanks for you comments about Kris and our sales process. Dave
When Fields BMW said "Fields BMW matters because you matter" It means it well. Last Saturday I brought my X5 in for Vehicle Check and Oil Change. I was not happy during the first 15 minutes of my first time vising this Services team because I did not understand how each customer should be helped during dropping off a vehicle. I saw two customers got help before me while I was waiting for a call. While I was waiting to get in Services manager's office here came Matt Williamson through shop entrance. I approached him and asked... read more
Business response:
Thank you for posting your experience. It's great to hear about our staff (Matt and Victoria) were able to turn what started out as a poor experience into an exceptional one. Dave
The car was exactly as advertised, perfect in every way. Kris had it ready to go when I arrived and the deal went very smoothly. Great looking car.
Business response:
Thank you for leaving us a 5-Star rating! We appreciate your business and look forward to your next visit. Best Regards, Dave McCulloch, General Manager.
I have owned 5 BMW's and all of them have been serviced by Field's BMW. My service advisor, Chris Goodrich always goes above and beyond the call of duty and puts my mind at ease. The dealership should consider him a terrific asset to the company as I certainly do.
Business response:
Thank you for your comments. It's great to hear about Chris going above and beyond! We certainly consider him to be a great asset to our team. Dave
My wife and I have the greatest experience of our lifetime buying our last BMW X5 4.8i from this dealer. We were treated with ALL respects by this dealer, especially the used car sale man, Kris Mroz. Our experience started out from a first welcome phone call from Kris. He called right after I made an appointment to go in and test drive the car I found on the Field web site. The car was prepared and ready for us to test drive as it was said to be before our arrival. The car has more than 98% of what we have been looking for, ... read more
Business response:
Thank you for your comments. I'm glad your experience was so positive, Kris is one of our best! Thanks for your business. Dave
People complain a fair amount (yes, even on the north shore) over the smallest things when they don’t get done right. So in breaking from that tradition, I wanted to let you know when things are done right. I recently had my car’s bumper repaired as well as my flat tire replaced (as well as numerous other service issues over the past 14 years of driving BMWs). The repair work was a little more involved than initially thought and I appreciated Chris’ updating me on the status of things as well as how long things would take an... read more
Business response:
Thank you for taking the time to review our dealership Steven. We appreciate your comments and I'll be sure to share them with Chris. Dave McCulloch
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.