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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The ABSOUTLE WORST EXPERIENCE I have ever had dealing with a BMW shop hands down. I own a 2005 BMW 545i and I went in for a routine brake fluid flush and a safety recall (which is free to repair of course) and they charged me $420. $290 for the brake service and $130 for a "standard scope". They also wanted $265 for an oil change. Are you kidding me? They wanted another $265 to replace my micro filter. After they performed their “32 point inspection” they actually quoted me $3900 for the total repair. They claimed I had a va... read more
A few months ago, i was interested in buying a m3. philip was very professional about everything. everything he says sounds very good, but sneaky and shady people are very good at doing that. i asked him about putting a deposit on a m3, and he said that people dont need to put a deposit down. then i mentioned that i wanted a stripped down very lightly optioned m3 in silverstone II exterior, which is a m exclusive color that is very hard to sell and wildly unpopular. but i like to the color because its a silver with a bit of ... read more
South Bay BMW has earned a very bad reputation for selling bad cars at high prices. We had nothing but problems since we bought our car from this dishonest dealership, in addition BMW quality has gone way down. Their service department is as bad and unscrupulous as their sales department. Never again!
Business response:
Dear Richard8211 We regret that you were not pleased with your experience at South Bay BMW/MINI. We are acknowledged as one of the top Dealers in the USA and hope you will return and extend us another opportunity to provide you with our customarily outstanding service. We are always prepared to turn any perceived negative into a lasting positive. Sincerely, Mark Brodkin Director Quality of Excellence Center
It took them 2 days to check out the car. Dropped it off Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a noticeable scratch on the front passenger side of the car. I went back to the dealership right away within 5 minutes, because I live about a mile away from the dealership. I went to talk to them about the issue and they told me that they weren't responsible. I saw security camera around the perimeter, so I asked them to check th... read more
My husband took the car for a change oil light then therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was smoking. We open the hood and water is coming out of a hose. Call the dealer sent a tow truck, we had to pay for the tow truck they said a hose needed to be change 600 more for their mistake now car is saying engine check when according to them everything had been change in the car. I'm ferrous I can't still believe how aweful th... read more
I was extremely unsatisfied with my experience at South Bay BMW. I went in with the intention of leasing a 2011 128i. BMW's website listed a great lease offer of 329/month. I went in and told them I was interested in it and they refused to cut me a deal. They kept playing "funny" math and tried to pad the overall price/fees. I had to walk out. I am a very well informed customer and i felt they tried to take advantage of me, I am not sure why but I am in my early 30s and Latino. I hope that had nothing to do with it. I ended ... read more
This dealer is a rip off. Tried to fraud BMW with work they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I recomend you stay away from this service department.
BMW promised to pay for rental, on service agreement. Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, email that the bill was coming, needed to be paid, etc. Shocked, but not surprised. If they were the last BMW dealer on earth, I would take the manual and figure it out myself.
Thursday night I spoke with the salesman who requested I drive down from Santa Monica to Torrance to purchase a 2007 530I; I agreed. Friday morning I left a message for the salesman "Achilles" that I would be at the dealership that afternoon. Once I arrived at the dealership that day around 2pm, the car was not there nor was the salesman. Interesting enough, a different salesman was nice enough to try to put me in a 525I that cost 5K more than the car I originally came to see. Oviously a "Bait and Switch" tactic. The salesma... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.