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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Recall service done on a 328i BMW. done in half a day." My oil level wasn't topped off. and my oil light was still on my dashboard after I would drive car. Recall work done in same day as drop off.
Business response:
Hello Janet, Thanks for sharing your recent 5 star service visit with Darryl here at South Bay BMW! From reading your review we want to make sure everything was done completely on your BMW. Please feel free to send us am email if you have any questions or would like to connect with us! customerservice@mckennacars.com
"Parts Recall Service" Had an Appt for Air Bag Recall. Service rep was able to complete that and another service part in same appt. No 2nd appt. needed.
Business response:
Hi Mike, Thanks for sharing your recent 5 star service visit with Tim here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy every mile ahead in your Ultimate Driving Machine!
"Recall handled as expected. Service handled as agreed." Very costly service. No wonder customers avoid dealerships. Brake fluid and oil service were double whaT I paid at an independent shop, who also used genuine BMW parts.
Business response:
Hello, and thanks for sharing your recent 5 star service visit with Darryl here at South Bay BMW! We love seeing your rating, however we're displeased that you're unhappy with the cost of our service. The difference is OEM parts with BMW factory trained techs who stand by their work. If you'd like to talk with us about this anymore feel free to send us an email! customerservice@mckennacars.com
"Review" I had a good experience except for this review process. Having a 25 word minimum makes no sense. You should remove this and I predict you will get a lot more responses.
"No hassle warranty" Came in due to my m performance door sill not lightning up correctly. A quick inspection led to a warranty replacement, no hassle. Can’t wait for the part to come in!
Business response:
Hello, and thanks for sharing your recent 5 star service experience with Jorge here at South Bay BMW! We're beyond thrilled to read your review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead your Ultimate Driving Machine!
"Oil leak rectified" I was alerted to a "sweaty" area around the engine oil pan when I had my 2014 BMW 428i CPO inspected prior to running it at speed. The problem was a leaking oil drain plug. The South Bay BMW technician noted that the car at been serviced there only 4000 miles ago. The leak was repaired I believe by replacing the oil drain plug and any washers. The $50 "copay" for the service was waived and i paid nothing.
Business response:
Hello, and thanks for sharing your recent 5 star service experience with Willie here at South Bay BMW! We're very pleased to read your review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!
"Nice person but I was handed off to another person." I still gave a high rating even though I was immediately handed off to another person (and wasn't given any explanation that this was happening, or why) because he was nice. BUT, I specifically said I wanted the same car as I had. . . and ended up with one that didn't have the front and back alert (beeping) or the keyless entry. He told me about the alert not being on this car but I was bummed to find out it wasn't keyless after I drove home. THIS IS MY 6TH CAR WITH THIS ... read more
Business response:
Hello, and thanks for sharing your feedback with us here at South Bay BMW. We've taken your review, and shared it with our management team here at the store, and we'd like to ask that you please email us directly if you'd like to speak further about your time at our store. We're thrilled you have a new BMW, and we'd like to thank you for your business over the years. Enjoy every mile ahead in your Ultimate Driving Machine! customerservice@mckennacars.com
"Replace tire and car wash" Replace a brand new tire which has a nail, but sales did not offer an option for tire warranty (Does X3 has tire warranty?), the replacement is expense for just one tire. The service person’s name did not show up at selected list, who do I need to choose?
Business response:
Hello, and thanks for sharing your positive experience with Kyle here at South Bay BMW. Please feel free to email us directly with warranty questions at customerservice@mckennacars.com
I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over original quote to a total of over $2,400 . After a week, I picked up my car. I opened hood the next day to discover the hood liner and another area had not been replaced. I called my service advisor with my disappointment. Took car back and met with Service Manager, Silvio. Since his department erred, they replaced those parts at no additional cost. While I was not happy with 3 t... read more
Business response:
Hello, and thanks for sharing your recent positive service experience with our team here at South Bay BMW. We're pleased to read your review, and hear that your electrical issues are fixed now. We invite you back to our store anytime in the future to assist with all things BMW. Enjoy the road ahead in your Ultimate Driving Machine!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.