BMW

McKenziesMom11 

on DealerRater

13 years ago

On June 19, 2012, I took my car into South Bay BMW for service and a wash. They also performed an inspection as well. They next day I went to use my windshield wipers and one of them was broken. Why wasn't this noticed? I contacted my service advisor regarding this issue and he never responded. A few days later, I called him again and we scheduled a day for me to come in to have it repaired. However, I was unexpectedly scheduled for a Court appearance and left my service advisor a message regarding scheduling another date fo... read more

AshHanslee 

on DealerRater

13 years ago

Zero sales skills, liar, irresponsible, zero efficiency, all talk but he has no idea What's is he talking about. I would never recommend Southbay BMW to anyone Billing dept and service department is bad. Imagine I have to go back 3 times to Have my car fixed but the technicians are morons. My car is 335i and they try to Give me a mini as a loaner car! "who does that".. 

mjluvzcarz 

on DealerRater

13 years ago

I walked into the dealership with my significant other. We were looked up and down and then the salesman walked away without even greeting us. Also, the woman sitting at the reception desk couldn't be bothered to say "hi" or anything else. What happened to customer service? I came with the intention of buying an X5 and left with a horrible impression of this dealership. I will say one thing, their Mini department is great. I think the BMW sales team could learn a few tips from them about good customer service and GREETING a ... read more

family_vic 

on DealerRater

13 years ago

Had many service problems that I brought my new car in for. Obsurd problems that would never happen on most any other vehicle that I could purchase. Most of these had to be repaired during the extended warranty which cost us a minimum of $200/visit regarless. Module to light the headlamps went bad, they refused to fix it cause they could not find the problem. I drove for years on an intermittent headlamp until I found a private repair shop that would bill the insurance. The dealers excuse, was that when I brought it in they ... read more

snickers1 

on DealerRater

13 years ago

Only have gone to SB for service because of location. Have purchase 5 bmws, never from south bay. Way too many games they play. Their service costs are higher than any other dealer. You have to negotiate the price for service and they end up dropping their price 30%. Went in recently for air bag seat belt malfunction. It took4 hours to tell they found nothing for $175. I then drove with the tech who diagnosed the problem in 5 minutes. Had to then renogtiate the price for 15 minute fix. After wards my ipod port did not reconi... read more

emaurer 

on DealerRater

13 years ago

I purchased a new 2011 535i through European Delivery. When the car was delivered at the West Coast and through the dealer, it has a damaged rear bumper. They blamed it on VDC or port transportation and agreed to reimburse me for the $1600 repair I paid out of pocket and sort out the insurance paperwork through BMW; after it was done, my original salesperson (Phillipe Kahn) had left the dealership. After innumerable email communications and hiding that fact my salesperson was MIA for weeks, they said it was not their problem... read more

ladriver 

on DealerRater

13 years ago

Certain service and "quality management" staff at this dealership (they know who they are)are totally useless and unreliable, will tell you what you want to hear to get you off their back. They follow up either by phone or email rarely, and only after you have them contacted numerous times first. The issue with the brakes on my wifes 328i started back in October and has now been forgotten. They put a car back on the road with dangerous brakes. The warranty was 1 day over and they wouldn't offer a "good faith" extension. They... read more

namja 

on DealerRater

13 years ago

I am torn. I think their service department is great, but their sales department is horrendous. Long ago, I leased an X5 from them. A couple days after I drove the car off the lot, they called to say that they screwed up the lease and charged too little. We buckled and just paid the difference per month when we should have given the car back. This was in 2002, and I forget the name of the salesperson. It wasn't Tim. September 2011, I test drove a car with Tim, and we talked numbers that were way too high. I thought I was an ... read more

dardenkoa 

on DealerRater

14 years ago

We were disappointed with Jeremy Snyder who was terrible in relationship building after the sale. He failed to deliver items he promised to us and a friend during the sales process. We had to argue with him and put our foot down to finally get him to deliver what he promised. It seems that Jeremy Snyder is slightly in over his head. He wants to make an impression to his boss and meet his sales numbers by over promising and sweet talking the customers during the sales stage. That's fine with us as long as he can deliver all h... read more