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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
It was perfect until I had to wait 32 minutes for my car to be brought around!! Pissed me off. Notably I arrived the day after I was told the car was ready but inexplicably I had to wait for it to be washed!
I never cringe at having to make a trip to the dealership for a service call - Imagine actually ENJOYING going to a car dealership... enough said!
Business response:
Hi Julie, Thanks for sharing your recent 5 star service experience with Halton here at South Bay BMW and MINI! We're quite pleased to read about your time with us, and we'd like to thank you for choosing us here at South Bay for your service needs. Enjoy the road ahead, and Happy Holidays!
I do not want to be listed on your website or any other for my comments. I think you need to consider revising your survey.
Business response:
Enjoy the road ahead in your Ultimate Driving Machine!
My Service Advisor is Willie Reyes, and he saved a disappointing experience by turning it into a great one. I brought my car to you for about $3000 of non-warranty service. It took almost two full days. When I came to pick up my car, it took over 30 minutes to find and bring it out. Fit's they said the were having trouble locating it. Then they said the VIN numbers didn't match between keytag and car tag. Then they said it was behind other cars. When I did finally get it, it was very dirty...it haven't even been washed. I ca... read more
My Service Rep Willie Reyes was great, however, the people at drop off, pick up, counter/register (both at your dealership and Mini) need some work. Service with a smile from start to finish and a little attentiveness goes a long way. You should have the drop off area a bit more organized. Everyone is there just standing around and talking with each other. I parked, got out of car -- no one came up to and asked if I needed help -- no eye contact and no one concerned or asking if I needed help or was looking for anyone in par... read more
Business response:
Hi Wayne, thanks for sharing your recent positive experience with us here at South Bay BMW. We greatly appreciate your feedback as well, and we'd like to let you know that your review has been sent to the management here at the store for an internal discussion. Thanks again, and enjoy the road ahead!
As stated above I brought my car in for an oil change! Other problems were discovered which I agreed to have done, my car is running much better now than prior to the service!
Business response:
Hi Annette, Thanks for sharing your recent 5 star service experience with Dan here at South Bay BMW! We're thrilled to read your review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!
I do not recommend this dealership to anyone. The sales personnel I worked with were inconsiderate of my time and have no concept of customer service. Despite having an appointment to purchase my new car, the car I wanted had already been sold to someone else. The salesperson made me wait around for 45 minutes while he helped other clients Then he took me to a dusty, Disneyland sized parking lot miles away from the dealership. He bumbled around for almost 20 minutes gaining access to the remote parking lot and getting the ke... read more
Business response:
Hi Raj, We're displeased to hear that the car you saw online and made an appointment to purchase had already been sold. We've taken your review and sent it to the management here at the store. We're going to look deeper into this internally to see how we can prevent this from happening again. Secondly, one of the challenges that comes along with a massive inventory is parking. We use that lot for our overflow vehicles, and we keep them safe with security. Thanks for sharing however, for it's by listening to the feedback from... read more
Very dishonest service advisor, I will not go back. Rude, and has no product knowledge. Their Vice President, Bob Hogan wasn't very interested in my experience either. I guess it runs in the "family".
Business response:
Hello, we're very displeased to read about your recent service experience with us here at South Bay BMW. I hope you can trust that we are very interested in hearing more about you're experience to do our best to turn it around and also to ensure that your experience isn't repeated down the road. We've taken your review and shared it with the management here at South Bay BMW. Please let us review this experience internally before making contact with you.
Marc clearly is not the right person in this business!!!! Made me wait more than 25 mins. No pologyze. The guy has attitude!!!! I will NEVER AGAIN deal with this dealerships ever again. When it comes to customer service they are the worst!!!!! Do ur self a favor and DONOT go to this dealership!!!!
Business response:
Hello, we're very displeased to read about your recent sales experience with Marc here at South Bay BMW. We're surprised that this was your experience, and we'd like to let you know that we take these reviews very seriously. Your review has been sent to the management here at South Bay BMW. Please let us talk about this as a group before reaching out to you. Thanks for sharing however. Listening to our customers is the best way we can improve.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.