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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Waste of an inquiry on my credit report.. I called into South Bay Bmw and was asking what's the best lease they are offering on the 2016 -7 series. I was connected to this sales man Mike Yaokim said I can get you this number on this model: over the phone I appreciated the number he offered to me and he was saying how he can make it happen. (My brother has the same exact car just in white at the same price Mike offered) All I had to do was go to the South Bay Bmw website and fill out an application to get approved or not. I l... read more
Business response:
Hello Vartan, we're very displeased to read about your recent experience with us here at South Bay BMW. We strive to make each and every customer who chooses to walk through our front doors feel welcomed, heard, and trusting that we're going to deliver an exceptional experience every single time. It's very clear after reading your review that we've fallen short of our goal. We take these reviews very seriously, and I want to let you know that your review has been sent to the management of the store. Please allow us some time... read more
They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most recent visit, they had my car for three days and only replaced my run flat tire for $400! They didn't fix my brown trunk and told me that I needed to buy a "BMW" UBS cord for $100 even though my Apple cord worked when I got the car in 2015. It's enough to make me look for a different car.
Business response:
Harlan. I'm so sorry to hear about your recent service experience. I'd really appreciate the opportunity to speak with you directly and see if there is anything I can do to assist you. Please call me directly at the store 310-939-7300 or klemler@southbaybmw.com Ken Lemler
Unfortunately this dealership has really regressed. I've leased cars from them in the past with good experiences. Most recently, I dealt with Stephan and Haoie. Stephan is a nice fellow but really lacks knowledge about the cars and is over his head. The General sales manager Haoie is arrogant and pompous. I will not get another car from them. I don't trust them at all, in any sense.
Business response:
Hi, I'm so sorry to hear about your most recent experience with my dealership. I'd love the opportunity to speak with you directly to see if they're is anything we can do to help. Please reach out to me directly 310-939-7300 or klemler@southbaybmw.com....Ken Lemler
The sales rep 9Stan) made an appointment with us but when we walked in we were pushed to work with another sales rep (Al) who was terrible. We called the previous rep (Stan) who upon answering the call agreed to attend us at a particular time but when we showed up, he was not present and we were stuck talking to Al again. SO IF YOU EVER PLAN TO BUY A CAR, PLEASE USE ANOTHER DEALSHIP AS ALL THE SALES REP'S AT SOUTH BAY BMW ARE SUPER ARROGANT AT ATTEND TO YOUR NEEDS. Also, if you do not pick a car from their inventory or buy i... read more
i bought my $110,000 car here and it was basically a lemon. My car has been in repair for over 10% of the time I have owned it. I have tried multiple times to communicate with management about this issue and my complaints have basically fallen on deaf ears. I wouldn't buy a car here because ultimately you need to service it here and the service department is incompetent. I have brought my car in multiple times for the same issue, that the service department has failed to address. they call their service "VIP" but they certai... read more
Terrible service. They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it correctly the first time. Do not take your car to get serviced here.
I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last week, I was rotating tires and found that South Bay mechanics tightened the one wheel so much that I could not break loose the bolts. The other three wheels came off easily. I took the car to South Bay and the service adviser ignored my complaint. He told me that they will charge $106 for rotating tires and did not bother to look at my maintenance records to verify my complaint. I... read more
Beware of this BMW location, the manager Steve Marx and his sales people (George Ledesma and Jeff Carter) will lie and tell you everything you want to hear but once they will sell you the car they will not care about you if you will have some issues with the car, they sold us a certified BMW i650 with bad breaks, tires, and provided a horrible service, don’t buy a car from this place, be smart and buy from somewhere else.
This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s saying it lightly. If you are still within the warranty you will be constantly fighting with the commissioned service advisors on covered items. EVERYTIME I took it in I had to fight with the service advisor. 3 out of 4 times I had to pull out the warranty paperwork, Call BMW and had them explain that items were covered. They finally agreed and repaired it but every time I went in fo... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.